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Thomas F. Jung's Blog Posts Tagged 'customer' (10)

Happy customers grow your CSI

Intuitively speaking, customer satisfaction and customer experience are the drivers of increased profitability at your dealership. Just think of it: if your customers are happy, they will bring you more business.

In most cases, this is a fact, and car…

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Added by Thomas F. Jung on September 20, 2018 at 5:28am — No Comments

Forrester’s Customer Service Trends for 2018

Customer relationship management (CRM) tools are some of the biggest buzzwords in recent years.

By 2021, …

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Added by Thomas F. Jung on June 15, 2018 at 1:30am — No Comments

How to strengthen customer retention at your car dealership?

Retaining a position is always harder than achieving it. This applies to sports, life, culture, and of course – the automotive industry. Every business has its specific features; however, what we all strive for is to keep our customers happy. Every dealership today needs to meet consumer…

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Added by Thomas F. Jung on March 12, 2018 at 5:40am — No Comments

Offer trust to your car dealership customers

In the automotive industry, trust is a must.

No matter if you are a car company, car distributor or a car dealership, trust is essential for building a strong customer-service provider relationship. But it is not something given. You need to earn…

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Added by Thomas F. Jung on January 23, 2018 at 2:30am — No Comments

Why invest in customer experience in 2018

Every business has only one objective: reaching customers and obtaining their attention.

This can be easily achieved if you satisfy the needs of your customers. Give them what they want, and they will turn from potential into your customers.…

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Added by Thomas F. Jung on January 11, 2018 at 12:00am — No Comments

Make customer service smarter - Forrester analyst Kate Leggett suggests

Today, when customer experience matters the most, and when the customer is always right, car dealerships need to make customer service their priority.  If the customer is not satisfied, you are doing it wrong.

 

Here is what…

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Added by Thomas F. Jung on January 11, 2018 at 12:00am — No Comments

Why dealerships must use texting in 2018

Customer satisfaction is one of the most important ingredients for your dealership success. It is plain simple: if you are doing it right, your CSI scores will go up. And if you are not, you should be thinking how to increase it in the future.

Wanting…

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Added by Thomas F. Jung on December 15, 2017 at 3:30am — No Comments

How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to…

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Added by Thomas F. Jung on May 24, 2017 at 4:27am — No Comments

Improve customer retention and increase sales with texting

What is your customer retention percentage? Are you asking for more incremental work when the vehicle is on the hoist? Are you using SMS to your advantage?


Problem

Industry data shows that dealer’s…

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Added by Thomas F. Jung on May 22, 2017 at 4:00am — No Comments

Forrester's 2017 customer service trends

Every year, Forrester publishes their customer service trends report, and 2017 is not an exception. To see what we can expect in this field, we are here reporting on the six most important predictions of Forrester’s analyst Kate Leggett who believes that operations will…

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Added by Thomas F. Jung on May 4, 2017 at 6:42am — No Comments

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