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Mike Esposito's Blog Posts Tagged 'culture' (3)

Why You Should Test, Hire and Fire For Attitude

Imagine two candidates for a sales position. One has a great attitude and great people skills, but doesn't have the greatest sales record. The other candidate could sell snow to an Eskimo, but has a prima donna attitude and an obnoxious personality. Who would you hire?

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Added by Mike Esposito on September 15, 2016 at 7:24am — No Comments

What Marriage Therapists Can Teach About Customer Retention

Want to know the best way to increase customer retention? It's not rocket science. It all comes down to the relationships that your employees have with your customers. If your employees take good care of your customers, and your customers like your employees, chances are good those customers will come back…

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Added by Mike Esposito on August 18, 2016 at 8:09am — No Comments

10 Warnings Signs Your Dealership's Culture is Toxic

Company culture is a hot topic recently, and with good reason. Companies with a great workplace culture enjoy increased employee and customer retention rates, as well as higher profits.

 

But how do you know if your dealership's…

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Added by Mike Esposito on July 14, 2016 at 11:17am — No Comments

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