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All ADM Blog Posts Tagged 'consulting' (70)

Do Your Employees Get It Right the First Time?

How many times have you thought you had taught someone to do something correctly only to get different results than you expected? Our next session in our leadership workshop focuses on a simple and effective process to utilize when training someone to do a certain type of task.

If I asked you to write out the process you currently follow for …

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Added by Glenn Pasch on June 16, 2012 at 5:02am — No Comments

Are Your Employees Delivering Great Service?

Food Stand

I spent Memorial Day in CT and went with some friends to a beach with our families. It was a beautiful day and a lot of fun just relaxing.

What stood out for me this day was the customer service delivered by an employee at the concession stand. The young lady working behind the counter had a radiant smile and cheery disposition. The first time I…

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Added by Glenn Pasch on June 6, 2012 at 8:14am — No Comments

How Is Your Half-Time Scorecard?

Welcome to June.  In a few weeks the half-time whistle will blow and the first half of 2012 will be over.  The half-time show will commence. For most dealers the half-time schedule will be a review of their numbers from January 1st to June 30th.

When the first half numbers are tallied, what will be the score…

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Added by Brian Pasch on June 3, 2012 at 6:59pm — No Comments

How Do You Communicate With Your Staff?

Management Communication Skills This is the third in a series of articles on management training.

Our group focused on a second aspect of communication this week. As we discussed in previous sessions, communication has to be clear, specific and actionable. This week, we focused on finding out how your audience was receiving the information.

New…

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Added by Glenn Pasch on May 30, 2012 at 1:43pm — No Comments

If Support...

If Support…

  • Responded with a call instead of silence
  • Gave you immediate attention instead of a support ticket number
  • Answered the phone immediately instead of a queue
  • Has a queue, then you know something is desperately wrong
  • Responded with action instead of a timeline
  • Categorically ranked your need based on how much it is their fault and handled those first.
  • Wasn’t overseas
  • Is handled with grace and humility instead…
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Added by Joe Webb on May 23, 2012 at 8:30am — No Comments

Five Steps To A More Innovative Dealership

American business was built on the foundations of innovation. The automotive industry is no exception. From Ford’s pioneering of the assembly line process to the brilliantly efficient design of the Chevy Volt, automotive companies have thrived on innovative solutions to everyday problems.

Innovation doesn’t have to come from your corporate office. Encouraging innovative thinking in your dealership can…

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Added by Stephen Murphy on April 27, 2012 at 12:30pm — 1 Comment

The 31 inch yard stick

Periodically, we receive an email or a phone call from an ISM wanting to know how to increase their closing ratio from 30% to 40%. I often have to bite my lip in order to prevent myself from laughing hysterically. Invariably, I start to ask how that dealership is measuring its closing ratio. However, as I am asking that question, I am always asking myself why isn't there a standard equation for measuring closing ratio?



Let's think about other forms of measurement,…

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Added by Bill Playford on February 17, 2012 at 6:30am — 5 Comments

Does Your CRM Processes Treat Mobile Visitors Differently?

Today I looked at 20 dealers Google Analytics reports for the last 30 days and on average, about 20% of their website traffic is being labeled as Mobile visitors.  Here is an example of how this is displayed in Google Analytics. 

 

For some dealers their mobile traffic…

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Added by Brian Pasch on February 11, 2012 at 6:30pm — No Comments


Influencer
Improve Your Monthly Internet Sales on InfiniteProspects.com

CAR DEALERSHIPS - IMPROVE YOUR MONTHLY INTERNET SALES!

Visit our All-New, Content-Rich Website at …

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Added by Adam Ross on December 13, 2011 at 5:07pm — No Comments


Influencer
Consulting, Coaching and Next-Level Products for Dealerships - Infinite Prospects (201) 448-7253 (SALE)

Adam Ross, Managing Director of Infinite Prospects, discusses how he helps car dealerships leverage the internet to drive more leads and sales that drive a return on investment. Find out more at http://www.infiniteprospects.com.

Added by Adam Ross on December 9, 2011 at 4:02pm — No Comments

The 5 WORST Questions to Ask a Phone Up

Are You Asking The Wrong Questions When Customers Call Your Dealership?

In previous blogs I've written for DealerKnows about…

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Added by Melissa Roberts on November 22, 2011 at 11:30am — 12 Comments

Let It Rain

How long do you follow up with your Internet leads?  What about your inbound phone calls that you haven’t set appointments for?  You might answer these questions with numbers from 90 to 120.  15 to 30.  60 days.  Forever.  You answer this way because that is the process you built in your CRM.  Allow me to tell you that this isn’t happening.

 

There is one thing a CRM cannot do and that is stop your sales team from taking the easy way out.  (That takes management).  My team…

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Added by Joe Webb on September 19, 2011 at 10:00am — 8 Comments

Stop Whining About Price

Price cutting is a self-inflicted wound. Nobody holds a gun to your head and makes you cut your price. I know that many of you are thinking right now: "There is so much competition today that you can't maintain profits," "Everybody is giving everything away," "The salespeople can't negotiate," and "Everybody knows our pricing from the Internet..." Blah, Blah, Blah. Stop whining about price!

 

Only about ten percent of buyers buy on price alone. For that ten percent, you can…

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Added by Mark Tewart on July 29, 2011 at 12:52pm — No Comments


Influencer
How Professional Are Your Professionals?

Here at Don Graff Automotive we often implement a series of test calls to dealerships in order to assess how well they handle incoming sale’s inquires. These “mystery shopper” calls can tell us what the current aptitude of a dealership is and what problem areas we’ll need to focus upon when it comes to the consulting end of the services we provide. In a perfect world, where every dealership possessed a well-trained staff of business development center employees, each call would be handled…

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Added by DON GRAFF on May 7, 2011 at 7:30pm — No Comments

Maximize Profits with OpportunityMAX.com

Here are a few testimonials from dealers using OpportunityMAX.com:



“I am a 35 year hands-on automobile dealer, but

until Mitch came aboard with our dealerships, our

internet sales department was working at about

50% efficiency. Thanks for all the gross profit.”

LEO BUNNIN- BUNNIN AUTOMOTIVE GROUP



“Digital Max uncovered many critical issues we were not aware we

had. We went from doing 7-10 internet sales a month a couple of

years ago and now… Continue

Added by Dana Perkins on April 25, 2011 at 8:30am — No Comments

Digital Response: Email – Call – Social Media

http://www.dealeretraining.com

http://dealeretraining.com



I am amazed at the lack of creativity out there. I wonder if automotive professionals do not think of ideas or maybe they are being lazy. I mean we all know how that goes without saying in the business. The idea here is to figure out more effective methods of reaching prospects, internet, phone, and… Continue

Added by Stan Sher on February 2, 2011 at 11:14am — 2 Comments

The Peter Principle

In light of some of the potentially-frustrating or miraculous changes impending on ADM (depending on which way the cookie crumbles), I thought I would take a moment to talk about the Peter Principle.

 

For those that don’t know, the Peter Principle is the idea where someone is promoted to the point of incompetence.  They simply work their way into a job with duties their not capable of fulfilling.  It is a virus that happens far too often in our industry.  Someone is good at…

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Added by Joe Webb on December 16, 2010 at 7:12am — 3 Comments


Influencer
Dealers: Who's coaching your sales staff to help them improve and sharpen their skills working with Internet customers? The answer should be Infinite Prospects...

Infinite Prospects Will Improve Your Internet Sales Results. Call Adam Ross at (201) 481-1424 TODAY!…



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Added by Adam Ross on July 20, 2010 at 8:33am — No Comments


Influencer
Sell More Cars Every Month With Solutions from Infinite Prospects

A lot has been happening the last 90 days, so I wanted to remind

you about the products and services available from Infinite Prospects:…
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Added by Adam Ross on June 29, 2010 at 4:41pm — No Comments

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