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All ADM Blog Posts Tagged 'communication' (69)


Media
Best Communication between Leader and His People

Best Communication between Leader and His People

Several managers of departments who look for good relationship upward have the resources to make something called ‘motion picture’, but more managers have cleverness and smartness to build perfect argument to win their cases.…

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Added by George Wolfson on October 12, 2017 at 5:00am — No Comments

Shattering Communication Silos Increases Productivity

In many businesses, it is typically frowned upon when an employee goes over…

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Added by Mike Gorun on September 12, 2017 at 7:01am — No Comments

Empower Your Sales Team for Better Performance

In my lifetime I have visited hundreds…

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Added by Bill Wittenmyer on August 30, 2017 at 6:30am — No Comments

Text Messages: Google’s Wake-Up Call to Dealers

Texting is by far the most…

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Added by Mike Gorun on August 22, 2017 at 6:30am — No Comments

Communication: The Glue that Holds Teams Together

One very important thing some leaders fail to realize is that communication is the glue …

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Added by Bill Wittenmyer on July 27, 2017 at 6:39am — No Comments


Influencer
It's Not What You Say, It's How You Say It

Those of you with spouses have probably heard this at least once: "It's not what you say, it's how you say it!" Whether at home or at work, miscommunication can cause plenty of problems.

 

Have you ever misinterpreted the tone of an email that a colleague wrote to you? Perhaps you thought a tersely…

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Added by Timmy D. James on April 27, 2017 at 6:55am — No Comments

Karen Bradley Presents the '7 Habits of Highly Effective People FREE Webinar - April 18 - 1PM EST

https://attendee.gotowebinar.com/register/4229265261108380418  

Karen Bradley Presents the '7 Habits of Highly Effective People FREE Webinar - April 18 - 1PM EST …

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Added by Sean V. Bradley on April 12, 2017 at 8:40am — No Comments


Vendor
Proper Choice of Communication: The Key to Customer Satisfaction

According to a recent article in…

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Added by Ujj Nath on March 27, 2017 at 6:39am — No Comments


Influencer
Stop Lying To Yourself About Dealership Turnover

There is a lot of talk going on about car dealership turnover.

It seems that everyone has an opinion about it but not a whole lot of solutions. I am going to do some "REAL TALK" in this post because it is time that the sugar coating stops. I have spent a great deal of time between…

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Added by Stan Sher on December 19, 2016 at 10:00pm — 4 Comments


Vendor
Texting is not equal to Communication

The famous Albert Mehrabian developed a communication model in which he demonstrated that only 7% of what we communicate consists of the literal content of the message. The use of one’s voice, such as tone, intonation, and volume, makes up 38% of the message and as much as 55% of communication consists of non-verbal…

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Added by Ujj Nath on December 13, 2016 at 11:00am — No Comments


Vendor
If There Were Only More Time

Between endless meetings, work-related tasks and familial responsibilities it probably seems as if you’re continuously pulled in different directions. Our society has devolved into a place where we often fail to stop and notice important things, simply because we’re so busy satisfying the needs and wants from those we…

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Added by Ujj Nath on November 30, 2016 at 6:35am — No Comments


Vendor
Consistency: Better Than a Crystal Ball

If you’re like most dealers, you may feel that you don’t want to inundate your customers with mail.

However, the issue is that your competitors are most likely sending mail to the same customers that you’re trying so hard not to overwhelm.



It’s difficult to decide whether to mail…

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Added by Alexia Henson on November 28, 2016 at 5:00am — No Comments


Vendor
Customer Service: Your Customers Aren’t Going To Take it Anymore

An Insight into Human-Centric Design

 

One click ordering. Buy it now. Same day delivery. Dash buttons where all you have to do is press a button and the item is shipped. You can even place orders through Amazon’s Alexa with a voice command.



Businesses like…

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Added by Ujj Nath on November 21, 2016 at 6:39am — No Comments


Vendor
Ring – Delete - Repeat

  • How many times per day do you decline to answer your phone because you don’t know who is calling?
  • How many pieces of mail do you throw away unopened on a daily basis?
  • Are all the promotional mail pieces going straight into the trash can once a…
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Added by Ujj Nath on November 14, 2016 at 5:30am — No Comments


Vendor
R.I.P CRM!

CRM as we know it is dead. Its sole purpose was to replace index cards and rolodexes with a more organized digital solution – one which helped salespeople more efficiently follow-up, track and manage conversations. However, in most cases, the ultimate beneficiary is the user, not the customer.

 

In terms…

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Added by Ujj Nath on November 7, 2016 at 5:26am — No Comments


Vendor
Sales and Service Disconnects: Back to the Basics

It wasn’t too long ago that a mandatory part of the delivery process included the salesperson walking the customer into service, introducing them to a service advisor and helping to begin that relationship between the customer and the service department. Even now it’s a critical question on many manufacturer CSI sales…

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Added by Tom Cannata on September 15, 2016 at 5:38am — No Comments


Vendor
Stay out of the Trash by Training Your Customers

When I consult with dealers about service mailers, I often find that their approach contradicts what they’re looking to achieve.



On one hand, dealers know how incredibly competitive the market is, so they send out service coupons to ensure customers don’t defect due to a competitor’s offer. But on the…

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Added by Alexia Henson on September 1, 2016 at 6:00am — No Comments


Influencer
Social Media and Security: This Could Be Important!

These days, most companies have a social media presence. Some are healthy and vibrant, while others merely exist. Regardless of how well any particular company presents itself on these channels, social media has transcended beyond the term “social media” and could now also be said to be a:

  1. Marketing…
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Added by sara callahan on July 26, 2016 at 5:10am — No Comments


Influencer
Modern Communication: What Your Customers Want

Customer expectations are continuously evolving, and for businesses, it’s a matter of keeping up or getting passed by as shoppers look for opportunities that meet their needs in the most efficient and affordable ways. 

Dealerships are seeing the changes that have been brought on by technology as…

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Added by Joey Little on July 22, 2016 at 7:00am — No Comments


Influencer
Communication & Engagement: BFFs That Stick Together

Communication and engagement go together like biscuits and gravy, like macaroni and cheese, like bacon and eggs. Most of the time, it’s pretty hard to have one without the other. (Who wants a dry biscuit anyway?) Now that everyone is hungry, it’s time to take a look at the many ways communication is at work in your dealership and…

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Added by Joey Little on July 13, 2016 at 3:00pm — No Comments

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