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All ADM Blog Posts Tagged 'center' (19)

New My BDC Success Nitpicks the Details So Dealerships Maximize Their BDC Performance with Minimum Effort

PHOENIX, AZ, January 4, 2019 – Borrowing from the start-up success handbook that propelled virtual inventory advisory company LotPop to industry prominence, My BDC Success launched this week, providing remote BDC monitoring, tracking, and training services to help auto dealerships maximize the profitability of their business development center…

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Added by Jim Leman on January 7, 2019 at 9:36am — No Comments

How the Vehicle Service Agreement is useful?

Vehicle service agreements are generally designed to cover the unexpected expenses related to maintenance and repairs to the vehicle.

It is purchased by a consumer…

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Added by hondaofburleson on November 5, 2016 at 2:00am — No Comments


Influencer
Why Customers Leave Without Buying A Car And What To Do About It

What's the most creative reason you've heard from a customer who is leaving your dealership lot without purchasing?

Sure there are the typical, "have to check with my spouse," and "have to pick up my kids at their soccer game." Then there are the…

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Added by Patrick Kelly on October 23, 2014 at 11:00am — No Comments


Influencer
Incoming! Why Every Phone Call Should Be Treated as Mission Critical

When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.

 

The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…

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Added by Patrick Kelly on October 16, 2014 at 10:41am — No Comments


Influencer
AutoLoop Engage™ Call Center Solution for Auto Dealers

AutoLoop Introduces Engage™ Call Center Solution Proven to Increase Sales and Service Profitability for Auto Dealers

Clearwater, FL -- AutoLoop today introduced EngageTM, a call center solution proven to engage customers and increase sales and service profitability for auto dealers.

Building on twenty years of call center experience…

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Added by Patrick Kelly on October 13, 2014 at 9:30am — No Comments

Five Blogging Tips To Get More Leads

According to Rand Fishkin, Founder and CEO of SEOmoz.org, *there is an increase in blog readership as of late but a dramatic decrease in the amount of people blogging. This sets the stage for a powerful…

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Added by Michael Cirillo on January 5, 2013 at 10:30pm — No Comments

Call Center Best Practices Survey...

Prepping for a presentation on Call Center best practices and found a few questions that there are varied performance metrics measured...hoping to get some input from you Call Center/eCommerce Directors that may want to share.

1) How important is the 'empowerment' of the "BDC Director"? Especially with regard to input into the Floor Sales Process... what areas of opportunity lie in the…

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Added by Chip King on August 28, 2012 at 10:27am — 6 Comments

Knowing Your Phone Process and Your Customer's Experience

The Dealer Principle, Executive Staff and Department Managers are mired in daily tasks more than ever as our industry recovers---most have downsized dramatically in reaction to the recent struggles and find the leadership team is now required to do 150% or more of the duties they once did.



Concurrently, automotive Sales and Service customers have continued down the path of "Choosing" their providers from a safe distance. The internet remains the…

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Added by Chip King on March 10, 2012 at 6:23am — 2 Comments

Call Centers are Cool Again

Automotive Dealerships have been amongst the companies that had to book the highest losses due to the worldwide economic crises and it's aftermath. Since then they have managed to make a huge comeback especially during 2011; both manufacturers and dealers are expanding their businesses at a large pace and business' are recovering to pre-crisis…

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Added by Chip King on March 1, 2012 at 3:00am — No Comments

Marketing your Dealership's Service Center

How much of your dealership’s advertising budget goes into promoting your Service Department? Often times it seems that Car Dealers put so much time into getting the Front End ready for Lights, Camera and Action that the Back End gets neglected. Promoting your Service and Parts Center as well as the Body Shop is a healthy way to keep Car Buyers coming into your Service Bay even after their warranty is up.



Consider the age of the average vehicle on the road in your market. All of…

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Added by Paul Potratz on January 7, 2011 at 7:28am — No Comments

Download: Glynn Rodean's Digital Dealer 9 Presentation

Many have requested a copy of the slides from my presentation at Digital Dealer 9 in Las Vegas on "The Evolution of Business Development - The Hybrid BDC". This download also includes the audio files of example "what not to do" phone calls.



You can grab my presentation here >> www.NewVisionSales.com



Thanks. Contact me and we will talk about what I and New Vision Sales can do take you and your dealership to an astonishing level… Continue

Added by Glynn Rodean on October 29, 2010 at 8:38am — No Comments

An Interview with Glynn Rodean of New Vision Sales: Automotive Dealer BDC, Car Dealer BDC, BDC for Auto Dealers

Part 1



An Interview with Glynn Rodean about personal tenacity, the vacuum of training in the Automotive Industry and his desire to start an Automotive BDC. Part 1 of 14 http://www.youtube.com/watch?v=EMbXdLOlB_w





Part…

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Added by Glynn Rodean on October 22, 2010 at 1:41pm — No Comments

Business Development Centers: The Most Accountable, Measurable Department

In today’s market, many dealerships are leaking money. They are unknowingly minimizing, rather than maximizing, the effectiveness and profitability of their marketing efforts. The source of this leak is a brilliant invention more than 130 years old. It is also the instrument used for endless marketing efforts, oftentimes by some of lowest paid

(and least trained) employees in a company. I am referring, of course,

to the telephone. The good news is this leak can be…

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Added by Glynn Rodean on July 2, 2010 at 11:00am — No Comments

How can I Run a Great Contest that can help Drive Employee Performance?

This is a very common concern amongst General Sales Managers. Dealerships give out commissions but you still need to do more each month for your employees. But how to run an effective contest is something GSMs may need help with.



There are a few rules I use as a guide when running contests.





1. Make sure everyone feels he has a shot at winning.



If… Continue

Added by Glenn Pasch on June 1, 2010 at 6:14pm — No Comments

If the Undercover Boss came to your Dealership, What Would they Find?

I am sure we all have seen or heard about this new television show. The boss of a company dons a disguise so its employees won’t recognize him and he gets hired to work on the front lines of his company. The point is to see what working conditions the people in his company work under

and possibly hear how they feel about the company and its leadership.



It’s a little too cliché for my taste, but I am far from a TV critic. Still, it did make me think, what if the boss of your… Continue

Added by Glenn Pasch on March 31, 2010 at 4:44am — No Comments

It's not just the Car that makes the sale.

When I was at the I NADA convention a month or so ago, I met many great dealers who were excited about their prospects for 2010 and many vendors who had some exciting new technologies and strategies for getting more people to the dealers’ stores.



I was asked many times what my company does and my response was, “Improving customer service and sales through consistent management…

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Added by Glenn Pasch on March 15, 2010 at 8:19pm — No Comments

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