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All ADM Blog Posts Tagged 'carlton' (1)

Empowering Employees to WOW Without Fear

The Ritz-Carlton hotel chain has an exciting customer service policy that empowers every employee with $2,000 to satisfy any guest without approval. This isn’t a one-time power but it’s per incident. Some business owners like the general idea but express concerns about providing…

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Added by Mike Gorun on October 22, 2013 at 6:25am — No Comments

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