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All ADM Blog Posts Tagged 'car dealer' (26)

How to monitor customer service

Have you ever noticed that a single interaction between your customer service representatives and customers could make or break the relationship? At the time when your customers can jump over to your closest competitor, it is critical to identify these moments and try to avert…

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Added by Thomas F. Jung on July 17, 2018 at 1:13am — No Comments

The Evolution of the BDC: Has your dealership evolved?

Evolution Of The BDC: Has your dealership evolved?

A few years ago I performed speaking sessions at multiple conferences including Internet Battle Plan and Digital Marketing Strategies Conference. I even was a guest on a webinar for Dealers Edge. This was and still is a very hot topic. Year after year I find the…

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Added by Stan Sher on January 16, 2017 at 1:00am — No Comments


Influencer
Inspired by Scratchpad

Dealer Website Innovation Inspired by Scratchpad

I was planning a vacation on Expedia.com a few months ago. I'm impressed with the work they do. From their social notifications to their "scratchpad" feature, I think they really hit a home run.



The…

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Added by Chris Cachor on May 18, 2014 at 3:00pm — 3 Comments

10 Things to Consider Before You Blow Off the Idea of Transparency

Dealers are constantly looking for ways to get an edge in the digital age, yet many continue to follow the same sales and advertising practices that they’ve been using for decades.

The problem is that the game has changed and…

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Added by Jim Radogna on March 17, 2013 at 12:30pm — 7 Comments

How to Communicate with Mobile Customers

It’s becoming more common for customers to shop, communicate and conduct daily business using their mobile devices.

If you are selling cars in a dealership, I’m guessing you’ve received many responses from…

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Added by Josh Vajda on February 27, 2013 at 6:00am — 4 Comments

Some Pinterest Rudiments

We haven’t talked about Pinterest on the blog for awhile, so we wanted to revisit the budding social network. Recently they’ve made some pretty major moves by cutting out fake users and allowing business accounts to authenticate themselves, and they just keep progressing into “necessary for …

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Added by Timothy Martell on January 15, 2013 at 10:30am — No Comments

Reputation: The BIG Blue Sky of Your Dealership!

I've long fought for dealers to know and improve their reputation, but the reputation of the industry always felt like it was holding dealers back.  It is very frustrating!  As I've often put it, the fly pushing on the butt of the elephant doesn't mean it's driving, it only means it is lucky the elephant is going it's…

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Added by Keith Shetterly on December 3, 2012 at 12:00pm — No Comments


Influencer
Importance of “Engaging” your customer

The term “Meet and Greet” is well known terminology among car sales guys, but what does it really mean?

 

Let me tell you about my friends first car buying experience.  My friend…

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Added by Bill Kurzeja on October 10, 2012 at 8:00pm — 1 Comment

Aligning Your Website With Your Sales Process

According to this recently published study by J.D. Power, 59% of auto shoppers with smartphones access dealership websites from the dealership. But why would a car shopper go to…

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Added by Stephen Jackson on October 9, 2012 at 11:30am — No Comments


Influencer
Car Dealer, Paul Sansone Jr. Will Be Conducting a Workshop on "Relationship Selling" At The Internet Sales 20 Group



http://www.internetsales20group.com

Car Dealer, Paul Sansone Jr. Will Be Conducting a Workshop on "Relationship Selling" At The Internet Sales 20…

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Added by Sean V. Bradley on September 25, 2012 at 10:30am — No Comments

QR Codes Most-Used Mobile Channel For Engaging Car Buying Customers

For Car Dealers, QR Codes are the Most-Used Mobile Channel for Engaging with Automotive Consumers

1 in 2 auto industry marketers say they…

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Added by Ralph Paglia on July 8, 2012 at 2:30pm — 4 Comments

And Why Aren`t You Using Video At Your Dealership Again???

**We cut this video about two weeks ago;

 

** Two days ago this customer watched the clip on Cars.com, reached out to us and lived happily ever after with this awesome 2009 Audi S5 Coupe!…

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Added by Ken Beam on April 14, 2012 at 2:00pm — 26 Comments

I just need to rant a minute here...

Sometimes I have to look for verification on a calendar that it is actually 2012 and not 1992, and while it shouldn’t still surprise me it continues to do just that when I am confronted with the extreme disconnect that still exists between the evolution of the car business as…

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Added by Mike theCarGuy Correra on February 11, 2012 at 8:30pm — 29 Comments

DealerAppVantage; Why have a mobile app for your dealership?

Why have a mobile app for your dealership?

What better way to reach your existing and potential new customers, everyday 24/7, in a non-intrusive manner.  This is one of the most powerful marketing breakthroughs of our…

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Added by Ralph Paglia on October 4, 2011 at 11:30am — No Comments

Let It Rain

How long do you follow up with your Internet leads?  What about your inbound phone calls that you haven’t set appointments for?  You might answer these questions with numbers from 90 to 120.  15 to 30.  60 days.  Forever.  You answer this way because that is the process you built in your CRM.  Allow me to tell you that this isn’t happening.

 

There is one thing a CRM cannot do and that is stop your sales team from taking the easy way out.  (That takes management).  My team…

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Added by Joe Webb on September 19, 2011 at 10:00am — 8 Comments

Glynn Rodean's FREE "Best of the BDC" E-Book resource for Car Dealers

Based on Glynn Rodeans' extensive experience setting up and training dealers on professional and effective Business Development Center (BDC) operations the New Vision Sales training and consulting team has produced a 95 page E-Book packed with invaluable techniques, tips and insights.  This resource provides an essential foundation for addressing concerns and defining a BDC strategy for under performing…

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Added by Glynn Rodean on February 10, 2011 at 6:38am — No Comments


Influencer
BEST Dealership Video Testimonial Contest... I am giving away $300 TODAY!!

http://automotiveinternetsales.com/



BEST Dealership Video Testimonial Contest... I am giving away $300 TODAY!!





This is one of the videos we received LOL!





http://automotiveinternetsales.com/video/deer-hunting-chevrolet





Do you think you have something better? I would love to see…

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Added by Sean V. Bradley on October 29, 2010 at 10:00am — No Comments

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