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All ADM Blog Posts Tagged 'call' (24)

Business Development Centers: The Most Accountable, Measurable Department

In today’s market, many dealerships are leaking money. They are unknowingly minimizing, rather than maximizing, the effectiveness and profitability of their marketing efforts. The source of this leak is a brilliant invention more than 130 years old. It is also the instrument used for endless marketing efforts, oftentimes by some of lowest paid

(and least trained) employees in a company. I am referring, of course,

to the telephone. The good news is this leak can be…

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Added by Glynn Rodean on July 2, 2010 at 11:00am — No Comments

How can I Run a Great Contest that can help Drive Employee Performance?

This is a very common concern amongst General Sales Managers. Dealerships give out commissions but you still need to do more each month for your employees. But how to run an effective contest is something GSMs may need help with.



There are a few rules I use as a guide when running contests.





1. Make sure everyone feels he has a shot at winning.



If… Continue

Added by Glenn Pasch on June 1, 2010 at 6:14pm — No Comments

If the Undercover Boss came to your Dealership, What Would they Find?

I am sure we all have seen or heard about this new television show. The boss of a company dons a disguise so its employees won’t recognize him and he gets hired to work on the front lines of his company. The point is to see what working conditions the people in his company work under

and possibly hear how they feel about the company and its leadership.



It’s a little too cliché for my taste, but I am far from a TV critic. Still, it did make me think, what if the boss of your… Continue

Added by Glenn Pasch on March 31, 2010 at 4:44am — No Comments

It's not just the Car that makes the sale.

When I was at the I NADA convention a month or so ago, I met many great dealers who were excited about their prospects for 2010 and many vendors who had some exciting new technologies and strategies for getting more people to the dealers’ stores.



I was asked many times what my company does and my response was, “Improving customer service and sales through consistent management…

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Added by Glenn Pasch on March 15, 2010 at 8:19pm — No Comments

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