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All ADM Blog Posts Tagged 'call' (16)

Incoming! Why Every Phone Call Should Be Treated as Mission Critical

When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.

 

The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…

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Added by Patrick Kelly on October 16, 2014 at 10:41am — No Comments

AutoLoop Engage™ Call Center Solution for Auto Dealers

AutoLoop Introduces Engage™ Call Center Solution Proven to Increase Sales and Service Profitability for Auto Dealers

Clearwater, FL -- AutoLoop today introduced EngageTM, a call center solution proven to engage customers and increase sales and service profitability for auto dealers.

Building on twenty years of call center experience…

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Added by Patrick Kelly on October 13, 2014 at 9:30am — No Comments

Inbound Marketing: How To Win Customers By Influencing People

Lead > Contact > Show > Sell (LCSS).

That is the very definition of Automotive Inbound Marketing.

Have you ever noticed that the vendors in the automotive marketing space who are…

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Added by Larry Bruce on July 21, 2014 at 7:00am — 7 Comments

How Many Leads Can An Automotive Internet Sales Coordinator, BDC Rep Or Car Salesman Handle?



http://www.automotivedigitaltraining.com

How Many Leads Can An Automotive Internet Sales Coordinator, BDC Rep Or Car Salesman…

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Added by Sean V. Bradley on September 26, 2013 at 6:17pm — No Comments

Tracking Your Offline Advertising Online

Watch Original "Tracking Your Advertising Online" Video Here

Would you give me $50,000 for some advertising if I told you I had no idea if it worked or not? Dealers to this…

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Added by Kevin McKillop on April 9, 2013 at 2:00pm — No Comments

Are You Missing Sales With The Wrong Messaging?

Think Tank Tuesday- Are You Missing Sales With The Wrong Messaging? from Potratz on Vimeo.

Are you missing out on sales because your marketing message is focused only on price points?  If you're only focused on price, you are not connecting with customers…

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Added by Paul Potratz on September 5, 2012 at 1:13pm — No Comments

Call Center Best Practices Survey...

Prepping for a presentation on Call Center best practices and found a few questions that there are varied performance metrics measured...hoping to get some input from you Call Center/eCommerce Directors that may want to share.

1) How important is the 'empowerment' of the "BDC Director"? Especially with regard to input into the Floor Sales Process... what areas of opportunity lie in the…

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Added by Chip King on August 28, 2012 at 10:27am — 6 Comments

Knowing Your Phone Process and Your Customer's Experience

The Dealer Principle, Executive Staff and Department Managers are mired in daily tasks more than ever as our industry recovers---most have downsized dramatically in reaction to the recent struggles and find the leadership team is now required to do 150% or more of the duties they once did.



Concurrently, automotive Sales and Service customers have continued down the path of "Choosing" their providers from a safe distance. The internet remains the…

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Added by Chip King on March 10, 2012 at 6:23am — 2 Comments

Call Centers are Cool Again

Automotive Dealerships have been amongst the companies that had to book the highest losses due to the worldwide economic crises and it's aftermath. Since then they have managed to make a huge comeback especially during 2011; both manufacturers and dealers are expanding their businesses at a large pace and business' are recovering to pre-crisis…

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Added by Chip King on March 1, 2012 at 3:00am — No Comments

Google Enhances Adwords For Mobile Devices With Click To Call

Google send out notification to Certified Adwords Specialists about upcoming changes that impact Pay-Per-Click ads that utilize phone numbers on mobile devices.



This information is very important for dealers who have been using PPC ads for Mobile Devices.  If you are not targeting mobile devices, this is a reminder and wakeup call.… Continue

Added by Brian Pasch on July 29, 2011 at 10:30am — No Comments

Business Development Centers: The Most Accountable, Measurable Department

In today’s market, many dealerships are leaking money. They are unknowingly minimizing, rather than maximizing, the effectiveness and profitability of their marketing efforts. The source of this leak is a brilliant invention more than 130 years old. It is also the instrument used for endless marketing efforts, oftentimes by some of lowest paid

(and least trained) employees in a company. I am referring, of course,

to the telephone. The good news is this leak can be…

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Added by Glynn Rodean on July 2, 2010 at 11:00am — No Comments

How can I Run a Great Contest that can help Drive Employee Performance?

This is a very common concern amongst General Sales Managers. Dealerships give out commissions but you still need to do more each month for your employees. But how to run an effective contest is something GSMs may need help with.



There are a few rules I use as a guide when running contests.





1. Make sure everyone feels he has a shot at winning.



If… Continue

Added by Glenn Pasch on June 1, 2010 at 6:14pm — No Comments

If the Undercover Boss came to your Dealership, What Would they Find?

I am sure we all have seen or heard about this new television show. The boss of a company dons a disguise so its employees won’t recognize him and he gets hired to work on the front lines of his company. The point is to see what working conditions the people in his company work under

and possibly hear how they feel about the company and its leadership.



It’s a little too cliché for my taste, but I am far from a TV critic. Still, it did make me think, what if the boss of your… Continue

Added by Glenn Pasch on March 31, 2010 at 4:44am — No Comments

It's not just the Car that makes the sale.

When I was at the I NADA convention a month or so ago, I met many great dealers who were excited about their prospects for 2010 and many vendors who had some exciting new technologies and strategies for getting more people to the dealers’ stores.



I was asked many times what my company does and my response was, “Improving customer service and sales through consistent management…

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Added by Glenn Pasch on March 15, 2010 at 8:19pm — No Comments

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