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All ADM Blog Posts Tagged 'automation' (8)

Effective Public Relations Begins with Humans

The art of public relations has changed dramatically in recent years and now includes a myriad of services and possibilities.

Today’s consumers are exposed to as many as 10,000 brand messages per day and, to break through this noise barrier, public relations must adjust…

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Added by sara callahan on April 30, 2018 at 6:30am — No Comments

Bots Help the Grinch Steal Christmas

A trending technology is the use of bots in customer service.

While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop…

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Added by Ujj Nath on December 21, 2017 at 6:00am — No Comments

The Rush to Automation Could Be Detrimental to Loyalty

Humans naturally crave interaction with other humans. However, as technology advances, there is an increasing push by companies to automate as much of their processes as possible. While this is understandable, as it saves on costs, the path technology is taking us down could prove to be a double-edged…

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Added by Mike Gorun on October 28, 2016 at 6:56am — No Comments

Are We Sacrificing Customer Experience for Efficiency?

It’s inevitable. Businesses grow and, as they do, many look for ways to automate processes. Dealerships do it with auto-responders. Many companies have automated phone trees which circle you around pressing 1s, 2s and 3s, driving you mad as you can never reach a live person for help. Customer service inquiries are responded to…

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Added by sara callahan on March 17, 2016 at 6:00am — No Comments

Why Your Automated Marketing Tool Could Be Failing

Successful marketing automation software creates environments that balance the right tools for dealers in order to ensure brand consistency and flexibility for localization.



Most marketing automation tools aren’t designed with this model in mind, and frequently miss the mark by:

• Assuming one user owns the entire marketing process – including template selection, offer management, audience segmentation, and send. The automotive…

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Added by Amanda Meuwissen on January 6, 2015 at 2:00pm — No Comments


Influencer
Fixed Ops: The Scramble for Technicians Begins

In May I wrote a blog article explaining how employee retention in service will become increasingly important due to many factors. Apparently, that’s becoming true faster…

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Added by Richard Holland on July 31, 2014 at 7:00am — 2 Comments

My Response to the Many Concerns I've Received Regarding Craigslist Block on Mass Posting Tools

Craigslist blocks on auto uploads, mass population tools and templates.  A system of checks and balances in software 'law' - Terms of Use http://www.craigslist.org/about/terms.of.use

I have no desire to build…

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Added by Penny Vettel on April 8, 2013 at 4:30pm — 35 Comments

Shopping for a pre-owned 2006 Trailblazer... What an eye opener...

Hello Digital Marketing professionals... My wife and I are actively in the process of locating a pre-owned vehicle. The experience has been shocking. No, I will not name names, but I will point out a few observations:



NOTES:

I have let my wife do all the shopping.

Watched her process.

Noted the different dealership interactions.

Noted her feedback so far.



First... Like text book she went straight to the internet to find a three seater SUV. (Yes,… Continue

Added by David T. Gould on July 4, 2008 at 9:46pm — 6 Comments

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