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Tom Gorham's Blog Posts Tagged 'Transparency' (2)

From the Trenches - The Decline of Email Leads

Question:  What does an Internet Representative do?  

Answer:  They answer email leads and make appointments.

Question:  What if email leads decline?…

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Added by Tom Gorham on July 6, 2014 at 12:30pm — 30 Comments

From the Trenches - Authenticity = Customer Loyalty

 

Authenticity = Customer Loyalty

Do you feel that the Internet has destroyed customer loyalty? Many dealers do.

  • They don't like that the Internet gives the customer too much information.…
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Added by Tom Gorham on April 22, 2013 at 6:30pm — 6 Comments

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