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All ADM Blog Posts Tagged 'Training' (86)

The Dealer Principle - Part 2

The trust we build or loose in the sales transaction is then transferred to the service process. Dealerships should begin to build the service department into their sales process. Customer should be offered an opportunity to talk with the service manager and ask questions about service. The service manager should be the individual that explains the new car warranty to the customer. This will eliminate the chance of confusion and misleading statements by the sales department. If we are truly… Continue

Added by Steven Shaw on September 14, 2009 at 7:00am — No Comments

The Dealer Principle! Part 1

The problem with Dealerships is Trust. Customers have a sense of wonder and excitement in thier hearts most of the time they come to purchase an automobile from the new car dealership. Many customers dream of that new Mustang on the showroom floor. They fantasize about the roar of the engine starting and revving up by pressing the accelerator. Our customers begin to lose trust in us about the time they enter our establishments. They want to… Continue

Added by Steven Shaw on August 30, 2009 at 7:00pm — No Comments

There is a Difference!

4-13-09 Apex, NC... I sent a friend of mine to the dealership over the weekend. He wants a Trailblazer SS. I suggest that he go see the HUMMER H 3 Alpha as well. It too is a V 8. It is fun, unique and very high profile to ride around in. There are not a lot of these around. It is different. He likes that. Plus you can climb anything in the truck, from an ant hill to Grandfather Mountain. The MPG is the same as the Chevy.



He shows up at the dealership I sent him to. Now remember, this… Continue

Added by Jim Vogel on April 13, 2009 at 11:31am — 2 Comments

Match Talents to Positions

If You Want to Change the Job Your People Do, Change the Job You Hire Them to Perform



This years NADA meeting was interesting I will post about that later. It’s amazing how I talk to dealers from all over the nation and I hear about hiring the right GUY!! In early October of 2008 I wrote the following. I was getting home from the J.D. Power and Associates Automotive Internet Roundtable in Las Vegas, where a wealth of great information was presented. The best thing I learned from this… Continue

Added by William Phillips on January 27, 2009 at 4:54pm — No Comments

Focus for Sales Success

Management Attention, Direction Drives Internet Department Results



By William Phillips

Automotive Internet Management Inc.



Anyone who has spent time working in a retail automotive environment knows that what we focus on is what produces results. The most common gaffe I observe in almost every dealership I visit is upper management’s lack of oversight of their internet departments. While these managers know how many ups… Continue

Added by William Phillips on December 23, 2008 at 1:32pm — No Comments

Training..Training..Training...When times are slow, does it not make sense to get better??

I recently started as a Sales Manager for Mercedes-Benz of Encino, in Southern California. Previously, I had been with a very large Ford Dealer, with 8 other brands, for nearly 13 years. I have to tell you, stepping out of the Domestic Market into the Highline Luxury Market is a whole different world. One thing I have found that does not change is the Sale Professional and the selling process. I think I was imagining stepping into a world of better Sales People, with better skills and who… Continue

Added by Phil Englander on December 11, 2008 at 12:46pm — 6 Comments

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