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All ADM Blog Posts Tagged 'Training' (86)

Even Auto Lenders Need Guidance Sometimes

It’s the age-old saying: “money is power.” In auto finance, it’s the lenders – banks and analysts – that have all the…

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Added by CPI Results on February 22, 2018 at 10:13am — No Comments


Dealer
Why Training is Important

"They Train, Train, Train and then they Train some more. Training is not an event. It is not a punishment. In most cases, it's not even permanent. That is why you have to keep doing it over and over."

Excerpt from "200K in 200 Days" http://amzn.to/2D9bJF2

Added by Leonard Buchholz on January 15, 2018 at 12:04pm — No Comments


Dealer
Fixed Ops Exit... On a New Road

I have been thinking quite a bit about how to address the biggest challenge we are facing in our dealerships today and that is increasing service sales while driving CSI and retention.…

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Added by Leonard Buchholz on January 9, 2018 at 5:00am — No Comments

SURPRISE: Sexual Harassment Training Is Largely Ineffective

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Added by Ralph Paglia on December 23, 2017 at 9:00pm — No Comments

Driving on Ice: How to Handle the Winter Roads with These 4 Steps

The lack of sunlight and cold temperatures aren't the only hazards that you have to deal with during the winter months.

In colder climates, the roads tend to become icy as the temperatures dip to below freezing at night or stay below freezing during the day. What are some…

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Added by Hannah Whittenly on January 25, 2017 at 9:00am — No Comments

NADA Convention from a Local San Francisco Perspective

National Auto Dealers Association convention sweeps into San Francisco with industry…

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Added by Ralph Paglia on January 25, 2015 at 12:00am — No Comments

Developing a Successful Automotive Sales Team

What do I have to do to develop a great sales team?

An ideal sales team of veteran salespeople would allow each dealership to maximize revenue.  In reality, sales…

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Added by Stephanie Young on August 4, 2014 at 8:44am — No Comments

Did Alan Ram Really Post About Having the Sales Floor Handle Leads Instead of the BDC and Close the Comment Section?

Alan, let me begin by saying that you are one of my favorite trainers and I highly recommend your training to any dealership.  Your training is exceptional. However....the vast majority of salespeople are not effective at handling Internet leads or phone calls. In fact, they are horrible at it.…

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Added by Mike Warwick on July 26, 2014 at 7:30am — 20 Comments


Influencer
Is Your BDC The Result of a Failure in Training?

Here’s a question for you –

Is your BDC …

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Added by Alan Ram on July 24, 2014 at 9:30am — 2 Comments

Creating Red Carpet Customer Service

There are probably a thousand reasons or more that customer service and retention is a valuable automotive sales training topic, but here are just nine that affect all industries that should get your attention.

 

1 .   86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consistently meet their expectations. (CEI…

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Added by Stephanie Young on May 20, 2014 at 9:25am — No Comments

Sales Training: Building Relationships on Social Media

Rejection is part of the sales professional experience, but selling is a personal experience for both the salesperson and the buyer.

Long sales cycles, endless follow ups via email and phone and no-after-no cannot only be brutal on the morale of a salesperson; it is often not much fun for the buyer…

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Added by Stephanie Young on April 29, 2014 at 9:10am — No Comments

Automotive Management Training: Recycling Your Perspective

 Perfection is unsustainable, while personal progress is obtainable.

Stay green and let yourself grow!

When someone claims to be “green”, what first comes to your mind?  They are making an effort to reduce their carbon foot print on mother earth?  Maybe they are a vegetarian?  Or they are actively recycling?

When I hear the…

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Added by Stephanie Young on April 22, 2014 at 7:30am — No Comments

Wouldn't it be Cool if Technology was Enough? or "Why we still need to work"

Call Tracking to CRM is all the…

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Added by Chip King on February 23, 2014 at 3:43am — 2 Comments


Influencer
Dealership Managers: It's About Time - Part 1

Added by Danny Benites on February 19, 2014 at 9:31am — No Comments

Auto Sales Training: Communicate with Impact

Sales letters are important tools for interactive marketing, lead generation and nurturing sales opportunities.  In the age of digital marketing, usually one of the earliest experiences a potential consumer will have with an organization is some impersonal written for the masses word format.

Selling is like dating.  Imagine you are on a first date; would…

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Added by Stephanie Young on February 13, 2014 at 8:00am — No Comments

The Model Is Broken

Throughout #NADA2014 the buzz of dealers was all about trying to understand all things Digital.

I listened and engaged in many conversations and there was a common theme through out them in regards to finding good "digital people". It's intriguing to me because I think it is…

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Added by Bobbie Herron on February 3, 2014 at 10:00pm — 37 Comments


Influencer
Turn a Mistake into a Masterpiece

In today's marketplace, I submit that it is no longer acceptable to merely satisfy our customers and employees.  That statement is not ground-breaking, we've all heard it.  In most cases, providing what I call "Ridiculous" Service does not come naturally.  As a matter of fact, it's quite un-natural.  We…

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Added by Danny Benites on February 3, 2014 at 8:30am — No Comments

Getting Smart About Automotive Sales Staff Recruiting

Sometimes our focus on growing profits can lead us to make decisions that have us working harder and not smarter. For example, cutting corners in regards to recruiting and training sales personnel. The fear of loss of investment if the employee leaves, can spiral into an evolving sales team in which more and more members lack the…

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Added by Stephanie Young on January 28, 2014 at 7:30am — No Comments

We All Have a Dream

On August 28, 1963 in front of Lincoln Memorial in Washington D.C., Martin Luther King Jr. delivered a speech that became a pivotal turning point in U.S. history.  What made Dr. King’s dream a reality was his literally devotion to being in action.  He acted despite adversity, ridicule and criticism.  His thoughts and opinions were not popular and were considered not acceptable at the…

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Added by Stephanie Young on January 20, 2014 at 7:00am — No Comments

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