Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
Added by Ralph Paglia on August 31, 2018 at 4:00pm — No Comments
Added by Ralph Paglia on June 5, 2018 at 9:00pm — No Comments
I recently read a fantastic article that an HR Professional wrote about her experience buying a MINI. The article itself focused on lessons…Continue
Cedar Falls, IA, August 18, 2014; Team Toyota was featured in the cover story of the June 2014 Edition of AutoSuccess Magazine titled, “Winning The Loyalty Game! The Retention Strategy That Added $3 Million To Team Toyota’s Bottom Line.”
Paul Muller’s Team Toyota Auto Group includes Team Toyota Princeton, Team Toyota Langhorne and Team Toyota Glen Mills. All three of these highly respected operations have collectively received 70 Toyota Excellence Awards for…Continue
Added by Philip Zelinger on August 25, 2014 at 3:01pm — No Comments
Written By: Dennis Kane
I have seen a significant number of high value claims as a result of contractors or subcontractors not carrying insurance or inadequate limits of insurance.
Examples of high value claims against dealerships include:
Added by Garry House on July 25, 2013 at 9:55am — No Comments
Written by: Steve Hall
Dealers know you must provide fast, convenient, and competitively-priced service in order to retain your customer base. They also know that oil changes and light maintenance are the most requested service items by customers. Knowing this, why do dealers continually fight express service?
I’ve heard all the excuses: it hurts my hours per repair order; it hurts my gross profit percentage; it hurts my effective labor rate; I can’t make any money in express…Continue
Added by Garry House on May 16, 2013 at 7:30am — No Comments
Written by: Rebecca Chernek
The glass ceiling for women’s acceptance in the finance industry was shattered over a decade ago.
According to the 2012 Catalyst Census of Women Executive Officers and Top Earners, which counts the number of women in upper management in Fortune 500 companies, women comprise over 18% of all executive officers in the finance industry, and 19% of board directors in the finance and insurance industries in…Continue
Added by Garry House on May 14, 2013 at 7:40am — No Comments
Written By: Tony Albertson
Did you ever perform this calculation for your dealership Service Department? Whenever we do this exercise, either in the field with one of the NCM Retail Operations clients or in the NCM Instituteclassroom, the result always knocks the socks off the dealership management team. Here’s how…Continue
Added by Garry House on April 25, 2013 at 6:30am — No Comments
Creating loyal customers starts with a loyal team. It is important that your employees feel valued and motivated on a daily basis. When your team is at its best, then you can be sure that your customers will be getting the best service.
Here are 5 communication tips to make sure that you and your managers are being effective communicators and motivators.…Continue
Added by Mike Gorun on March 26, 2013 at 6:54am — No Comments
The best tools in the world are only as good as their user. Similarly, loyalty programs are only as good as your employees make them. The best loyalty program in the world still requires staff buy-in to make it work. If a current program isn’t working, dealers should take a closer look at their culture and create strategies to develop a positive work environment and motivated employees. Here’s how to get started:
1) Find out what’s important to your…Continue
Added by Mike Gorun on February 26, 2013 at 7:08am — No Comments
You knew retail was changing, right? Who is ahead of the game at retail today are those staying ahead of Consumer Changing Habits. “The next five years will bring more change to retail than the last 100 years” says Cyiac Roeding, CEO of Shoptick. “Within 10…Continue
Added by Tom 1TeamSynergy Wiegand on September 4, 2012 at 10:40am — No Comments
Team Velocity Marketing is proud to be a Platinum Sponsor of AutoCon 2012 in what is sure to be the industry’s largest event for the automotive industry.
DULLES, VA – August 9, 2012 Team Velocity Marketing is pleased to join the ranks of several prestigious…Continue
Added by Ralph Paglia on August 10, 2012 at 3:00am — No Comments
A few updates from your Google Channel Partnerships Team
We finally have the updated webinar list - which starts tomorrow! - available for you and included at the bottom of this email. We look…
When I was a child, I was the question asking machine. Now that I am an adult, I am the question asking machine. Not because I want to be annoying. I really want to understand why. Knowing the why helps me deliver on the expectations. Knowing the why gives me the follow through to see an opportunity to completion.
Understanding why gives me access to…Continue
Added by Stephanie Young on August 16, 2011 at 7:30am — No Comments
The coaching and development of sales staff always sounds like the right thing to do, but very rarely is it done consistently and, more importantly, properly. Many times, we assume the best person for the job is the one with a manager’s title. Unfortunately, that’s not always the case.
Take a recent conversation I had with a sales manager. He remarked to me that one of his salespeople was on thin ice because he…
Here’s a question I hear a lot at my Internet Sales 20 Groups: “How many phone calls should my department make per day?”
This question is huge, because simply dialing the phone can dramatically change the outcome of your dealership’s Internet Sales. Your Dealership’s Internet Department and BDC are, after all, a numbers game. Let me break it down for you:
Added by Sean V. Bradley on July 29, 2011 at 1:26pm — No Comments
The sport that so many predicted I would excel at due to my size was actually the sport where I floundered. When it came to the hardwood, the only skill I had was shooting free throws. My coaches could have just given up on me and focused their attention on the superstars on the team, but instead they invested time and energy into the one thing I could do well. In place of teaching me…Continue
Added by Stephanie Young on July 28, 2011 at 6:30am — No Comments
As a sales manager, I hosted a daily sales meeting like every good sales manager should. Like all good salespeople do, the sales team would come to the meeting with their list of “should-haves” and “could-haves” if only “blah-blah” was true. This would often take the wind right out of my…Continue
Added by Stephanie Young on July 19, 2011 at 6:30am — No Comments
Added by Ralph Paglia on November 28, 2010 at 10:07pm — No Comments