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All ADM Blog Posts Tagged 'Service' (71)

Wow a Real Voice. It Freaked Me Out.

I was calling the other day to set up some travel and when I dialed I got a real voice versus an IVR. The funny thing was, I checked to make sure I dialed the right number.

 

Now how funny is that. We are so accustomed to getting a recording (you have reached...) or a support line,…

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Added by Glenn Pasch on March 27, 2012 at 5:30pm — 14 Comments

I Keep Stumbling upon new places for Reviews

Reviews are creeping up everywhere

 

I was checking in online the other day for my trip to DMSC conferenceand Continental had placed the following set of tabs at the bottom of my boarding…

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Added by Glenn Pasch on January 31, 2012 at 8:05am — No Comments

Be a Sales Pro – Work the Service Drive

Question: Is a sales associate’s selling responsibility complete once the customer drives off in his or her new wheels? For too many sales associates it is. This is a mistake.

 

Of course, the action all sales associates thrive on is, indeed, in the front of the store. After…

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Added by Kurt Kubicki on January 25, 2012 at 5:30am — 5 Comments

A Bug In My Potato Salad

“It only takes one bug in the potato salad to ruin a picnic,” according to one of the little old ladies I went to church with as a child.  As I move further away from a precocious child and closer to being a sweet little old lady, I am realizing that she was not registering a complaint about church picnics but planting a seed of wisdom that would develop as I grew older.  One little bug…

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Added by Stephanie Young on January 19, 2012 at 9:58am — No Comments

Look at your Dealership through the Eyes of your Customers

As we continue our conversation about Zero Moment of Truth, where customers research you and your products online, let’s not forget what the First Moment of Truth is: When people contact your dealership.

I want to focus on what happens when customers get on site and how what happens can affect the sale. To explain my point, at a recent workshop I posed this question to readers: “ What are some things that customers saw upon coming to a dealership that negatively affected their…

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Added by Glenn Pasch on January 13, 2012 at 4:16am — 2 Comments

Customer Partnerships Create a Better Future For Both Parties

Hi again,

 

I wanted to post another article, in regards to the partnerships we develop. Paul Long wrote this a while ago, and I wanted to get the opinions of the ADM community. 

 

 …

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Added by Will Michaelson on November 11, 2011 at 9:45am — No Comments

DealerRater® Launches PrivateBuy™ Car Buying Service with CarWoo!

DealerRater® Launches PrivateBuy™

in Association with CarWoo!

DealerRater and CarWoo! join forces to offer DealerRater consumer members PrivateBuy - an online service that provides auto…

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Added by Ralph Paglia on November 3, 2011 at 6:30pm — No Comments

SiSTeR Technologies Opens Their Enhanced Publisher Platform to Dealers and Third Party Service Providers.

The Publisher delivers ROI beyond the dealer’s website.

October 4, 2011, Dallas, TX:  SiSTeR Technologies, a provider of applications and hosted services for the automated creation and management of multimedia marketing, today announced the release of their new application – the Publisher - as part of their 4DF video player that is currently published on over 5,000 auto dealers websites, major third party leads providers, Facebook and direct link from YouTube to…

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Added by TERRY GIBSON on October 4, 2011 at 2:50pm — No Comments

Are Your Service Advisors Order Takers or Advisors?

If I wanted someone to just take my order and deliver, I would go to a fast food drive thru.  When I go to have my car serviced, I want service.  I believe that service advisors are more than just order takers or the message delivery system between a consumer and a technician.  Think about it?  An advisor according to …

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Added by Stephanie Young on September 21, 2011 at 9:30am — No Comments

Perception is a Powerful Force

In real estate it is location, location, location.  In the retail sales world, it is perception, perception, perception.  Every one of your consumers wants to have a individualize experience when doing business with your organization.  I like to call it the “Disney” experience since Disney has set the benchmark in customer service.  It…

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Added by Stephanie Young on July 1, 2011 at 6:30am — No Comments

Fixed Ops Marketing Plan...Do you have one?

May%202011%20Gauges.pdf

Added by Liz Krewson on May 17, 2011 at 8:42am — No Comments

Auto/Mate Integrates DMS With GM Service Workbench



CLIFTON PARK, N.Y. – March 28, 2011 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it has successfully integrated its dealership management system, Automotive Management Productivity Suite (AMPS), with GM Service Workbench. The integration allows GM dealership service personnel to access customer and vehicle information, write…

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Added by Holly Forsberg on March 28, 2011 at 10:59am — No Comments

Ken Garff Automotive Group Enrolls in Preventive Maintenance Program to Grow Service Revenue and Increase Customer Retention

 

Ken Garff Automotive Group Enrolls in Preventive Maintenance Program

to Grow Service Revenue and Increase Customer Retention

 

San Ramon, CA–January 24, 2011– Ken Garff Automotive Group has implemented a preventive maintenance program to grow its service revenue and boost customer retention with its existing customers. The group began as a single-car dealership…

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Added by sara callahan on January 24, 2011 at 6:36am — No Comments

Increase Open Rates for Your Automotive Email Marketing Campaigns

Increase Open Rates for Your Automotive Email Marketing Campaigns


The shotgun approach to automotive email marketing is the best way for your dealership’s message to end up being marked as spam.  Working with our dealers we have found that targeting email messages to customer based on their specific vehicle models tend to have higher open rates than those blanketed approaches do.  Below are three ways your…
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Added by Paul Potratz on January 13, 2011 at 8:43am — No Comments

Car Buyers and Service Customers Seek Online Coupons



Car Buyers and Service Customers Seek Online Coupons in November…

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Added by Ralph Paglia on December 23, 2010 at 9:12am — No Comments

Basking Ridge/Bedminster NJ VW- Douglas VW says check out Stephanie Gallo picking up her 2011 VW Jetta 12/3/2010

*NJ VW - More & more New Jersey Volkswagen Fans are coming to Summit to experience the pleasure of doing business with us. Stop by 491 Morris Ave. in Summit & see what all the hype is about. You`ll be glad you did.



Where else?

 

Only at



NJ VW-Douglas Volkswagen says check

out Stephanie Gallo picking up her New…

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Added by Ken Beam on December 19, 2010 at 7:51am — No Comments

Start Using QR Codes at your Dealership

How Your Dealership Can Start Using QR Codes to Drive Traffic





There are countless ways to integrate QR Codes into your Dealerships Automotive Marketing Campaigns. QR stands for Quick Response and they are essentially a two dimensional…

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Added by Paul Potratz on November 17, 2010 at 11:16am — No Comments

NJ VW- Do it all on your phone with Douglas VW, New Jersey`s leading cutting-edge VW digital Dealer.







Looking for the Best Deal in New Jersey on a New Volkswagen?

Just click the picture below & you`ll be one step closer!






Where else? Only at Douglas.…



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Added by Ken Beam on November 12, 2010 at 1:00pm — No Comments

Which employee has a BIG impact on your online reputation?

My last post discussed how your reputation online, begins onsite. I mentioned that I would discuss things that your could focus on that would immediately impact your customer’s experience.



Here is one of the most overlooked employees in most businesses today.

The receptionist.



There are many…

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Added by Glenn Pasch on October 4, 2010 at 7:40pm — 1 Comment

How solid is your follow through on what you say?

We have all heard coaches tell golfers to "follow through" with their swing, or pitchers to "follow through" when pitching. But how many

managers say to themselves to watch their "follow through?"…

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Added by Glenn Pasch on June 18, 2010 at 5:05pm — No Comments

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