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All ADM Blog Posts Tagged 'Sales' (173)

Data Breaches: Why Dealers Should Be Concerned

Earlier this month, the New York Times reported that a crime ring in Russia has “amassed the largest known collection of Internet credentials,…

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Added by Scott T. Joseph on August 21, 2014 at 5:00am — 2 Comments

Developing a Successful Automotive Sales Team

What do I have to do to develop a great sales team?

An ideal sales team of veteran salespeople would allow each dealership to maximize revenue.  In reality, sales…

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Added by Stephanie Young on August 4, 2014 at 8:44am — No Comments

GM Ignition Switch Recall Update | GM Sales Surge Amid Recalls as Barra Quality Sells: Cars

GM Sales Surge Amid Recalls as Barra Quality Sells: Cars

Jul 23, 2014 9:11 AM CT

General Motors Co. (GM)’s Mary Barra is projected to report her second straight quarter of rising sales, adding to evidence that the chief executive officer is weathering the biggest wave of…

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Added by Manny Luna on July 23, 2014 at 8:00pm — No Comments

From the Trenches - The Decline of Email Leads

Question:  What does an Internet Representative do?  

Answer:  They answer email leads and make appointments.

Question:  What if email leads…

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Added by Tom Gorham on July 6, 2014 at 12:30pm — 28 Comments

A young guy from North Dakota moves to Florida and goes to a big "everything under one roof" department store looking for a job.

The Manager says, "Do you have any sales experience?" The kid says "Yeah. I was a vacuum salesman back in North Dakota." Well, the boss was unsure, but he liked the kid and figured he'd give him a shot, so he gave him the job. "You start tomorrow. I'll…

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Added by Manny Luna on June 16, 2014 at 3:30am — No Comments

Creating Red Carpet Customer Service

There are probably a thousand reasons or more that customer service and retention is a valuable automotive sales training topic, but here are just nine that affect all industries that should get your attention.

 

1 .   86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consistently meet their expectations. (CEI…

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Added by Stephanie Young on May 20, 2014 at 9:25am — No Comments

Sales Training: Building Relationships on Social Media

Rejection is part of the sales professional experience, but selling is a personal experience for both the salesperson and the buyer.

Long sales cycles, endless follow ups via email and phone and no-after-no cannot only be brutal on the morale of a salesperson; it is often not much fun for the buyer…

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Added by Stephanie Young on April 29, 2014 at 9:10am — No Comments

Amaral Auto Sales & Service

Neil is engaged in his Certification Program, he cares about his customers and his business.

Great job Neil.

Penny Krisko

Independent Regional Manager

781-209-4061

DealerRater

Added by Penny Krisko on March 31, 2014 at 8:30am — No Comments

Our Friends at Amaral Puts Reviews to Work

From Lyndhurst, New Jersey, one family owned independent auto dealership is demonstrating true leadership in demonstrating how a customer-centric focus empowers them to cross the digital divide.

Since opening their doors, Amaral Auto Sales has always been committed to their customers. But what used to spread via word of mouth now travels at the speed of light over the internet in the form of online reviews.

Don’t Let Others Tell Your…

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Added by Erika Kay Simms on March 28, 2014 at 9:00am — 9 Comments

Sales and Social: Not so Different Afterall

 

We spend a lot of time trying to differentiate the Sales Process and Social Media Marketing. Yet, as a "seller by nature" I can't help but wonder, "Are the two really all that different?"…

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Added by Arlene Peña on March 5, 2014 at 7:30am — 7 Comments

Are We at a Cross Roads with our Auto Sales Staff?

Even if you don’t believe, as I do, that high sales staff turnover is the number one issue facing the auto industry today; we certainly can agree it is right at the top of the list. There is not one positive thing that happens at our dealerships as a result of high turnover, and the benefits of low sales turnover are so obvious that I don’t need to list them.

 

High sales turnover has completely undermined training efforts. It creates the mental attitude amongst many managers…

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Added by Paul Sansone Jr. on February 25, 2014 at 5:14am — 1 Comment

Dealership Managers: It's About Time - Part 1

Added by Danny Benites on February 19, 2014 at 9:31am — No Comments

Automotive Sales Staff Impact American Progress

We all must remember, nothing happens in our economy until something is sold!!!   The selling of goods and services is the driving force behind our economy.  Taxes are collected when something is sold, providing the funds necessary for Government Services.  Ideas are just dreams until those products and services on sold in the market.  Factories and their production have…

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Added by Stephanie Young on February 17, 2014 at 8:00am — No Comments

Auto Sales Training: Communicate with Impact

Sales letters are important tools for interactive marketing, lead generation and nurturing sales opportunities.  In the age of digital marketing, usually one of the earliest experiences a potential consumer will have with an organization is some impersonal written for the masses word format.

Selling is like dating.  Imagine you are on a first date; would…

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Added by Stephanie Young on February 13, 2014 at 8:00am — No Comments

Turn a Mistake into a Masterpiece

In today's marketplace, I submit that it is no longer acceptable to merely satisfy our customers and employees.  That statement is not ground-breaking, we've all heard it.  In most cases, providing what I call "Ridiculous" Service does not come naturally.  As a matter of fact, it's quite un-natural.  We…

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Added by Danny Benites on February 3, 2014 at 8:30am — No Comments

Getting Smart About Automotive Sales Staff Recruiting

Sometimes our focus on growing profits can lead us to make decisions that have us working harder and not smarter. For example, cutting corners in regards to recruiting and training sales personnel. The fear of loss of investment if the employee leaves, can spiral into an evolving sales team in which more and more members lack the…

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Added by Stephanie Young on January 28, 2014 at 7:30am — No Comments

We All Have a Dream

On August 28, 1963 in front of Lincoln Memorial in Washington D.C., Martin Luther King Jr. delivered a speech that became a pivotal turning point in U.S. history.  What made Dr. King’s dream a reality was his literally devotion to being in action.  He acted despite adversity, ridicule and criticism.  His thoughts and opinions were not popular and were considered not acceptable at the…

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Added by Stephanie Young on January 20, 2014 at 7:00am — No Comments

Where Dealership Culture Meets the Bottom Line

Added by Danny Benites on December 1, 2013 at 5:16pm — No Comments

How many Vendors is YOUR DEALERSHIP Paying who are Selling your Customer Data to Other Vendors for Cash?

So once again I ask the question at the heart of the matter.... Mr./MRS Car Dealer PAY ATTENTION HERE.... How many Vendors are YOU Paying who are Selling your Customer Data to Other Vendors for Cash? AND... is your customer information ultimately being sold by vendors you paid to other car dealers who are your competition?

Isn't it…

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Added by James A. Ziegler on November 23, 2013 at 4:00pm — 60 Comments

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