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All ADM Blog Posts Tagged 'Relationship' (24)

Sales Training: Building Relationships on Social Media

Rejection is part of the sales professional experience, but selling is a personal experience for both the salesperson and the buyer.

Long sales cycles, endless follow ups via email and phone and no-after-no cannot only be brutal on the morale of a salesperson; it is often not much fun for the buyer…

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Added by Stephanie Young on April 29, 2014 at 9:10am — No Comments

The Dismissed 75%

Logging ups has never been more critical to dealership success. I mean every up, not just those moved some distance along the road to the sale before they walk or buy.

 

Only ups from whom the dealership obtains name, rank and serial number have currency. Only ups the dealership can…

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Added by Patrick Kelly on May 20, 2013 at 6:40am — No Comments

From the NCM Institute Blog: The Road Less Profited by: Keith Shetterly

Written by: Keith Shetterly



We talked for years in automotive retail about “The Road to the Sale,” and I’m clearly one of the many supporters of that path to sales success. However, too many of us are still on "The Road Less Profited." Why? Because we are not getting more sales (and profits!) from "The Road to Retention”!



Retention sales link the positives of variable and fixed operations together, and their teaming allows each part of the dealership to amplify the other.…

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Added by Garry House on March 12, 2013 at 8:00am — No Comments

The Relationship Era

SXSW Can't Buy Me Like

When it comes to advertising today, things have changed. In some ways it’s due to social media. Oh, who am I kidding? If it wasn't for social media, most brands wouldn't be held as accountable as they are today. Even local businesses, car dealers in particular, rely on social media and review sites to tell their story beyond the cars themselves.

It's all about relationships.

Searching for…

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Added by J.D. Rucker on March 11, 2013 at 7:00am — No Comments

The Rise of Social Care

Are you incorporating social media into your customer service strategy?

If you’re not doing so yet, your customers are already doing it for you. “Customers are turning to social media for customer service, whether you want them to or not,” cautions …

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Added by Ketty Colom on February 11, 2013 at 8:30am — 7 Comments

From the NCM Institute Blog: Auto Dealership F&I Sets the Stage for a Successful 2013 by Rebecca Chernek

If you haven’t already done so, it’s that time to review your 2012 performance in detail. In what areas did you fall short of your goals and why? Where could you have generated greater gains and how? Don’t allow January to slip by without these facts in writing and a discussion of how you can best move forward in 2013.

A common F&I pay plan in the automotive industry is known as the grid. It compensates managers based on their per vehicle retail performance and products sold…

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Added by Garry House on February 1, 2013 at 12:50pm — 1 Comment

Farmers Make More Money

Men and women who consistently put big numbers on the sales board are farmers.

No, they don’t grow organic vegetables, but they do know the value of the law of the harvest.…

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Added by Patrick Kelly on January 17, 2013 at 5:30am — 1 Comment

Change Your Habits and Make More Money Selling Cars

Here’s a challenge: Change how you sell, practice the new approach I outline here for 90 days, and if you aren’t selling more cars and making more money, give me call.

 

This is what I want…

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Added by Patrick Kelly on January 9, 2013 at 6:30am — 5 Comments

What Mr. Phelps Did Not Know

Jim Phelps, the Mission Impossible Force agent, always received secret orders on a tape recording, which self-destructed seconds after play. 

If only we could receive directions for our own life mission by listening to pre-recorded messages.…

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Added by Patrick Kelly on December 27, 2012 at 10:30am — 6 Comments

The Forgotten Customer

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Added by Patrick Kelly on December 17, 2012 at 5:00am — No Comments

Don’t Miss Your Defining Moment

How’s your automotive sales career going? Making the money you want? 

 

I know of only one consistent way for auto sales associates to start earning real money. This way is available to any…

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Added by Patrick Kelly on December 10, 2012 at 10:30am — 10 Comments

How Love? Why? Beauty can be defined!





Can …
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Added by Troy Young on November 30, 2012 at 6:17am — No Comments

From the Trenches - Let's Get Personal

 

As a practice, relationship marketing differs from other forms of marketing in that it recognizes the long term value of customer relationships and extends communication beyond intrusive advertising and sales promotional messages - Wikipedia…

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Added by Tom Gorham on November 23, 2012 at 12:30pm — 20 Comments

Victory by Inches: The Key to Auto Dealers’ Sales Success in a Social World

Social media is an increasingly relevant marketing tool for auto dealerships. Its ability to engage consumers where they socialize today -- and then pull them into the showroom -- is a growing reality.

However, social media at your dealership doesn’t mean much if the sales team is forgetting the basics –…

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Added by Patrick Kelly on October 22, 2012 at 6:30am — No Comments

CAR-Research XRM Adds New “Prospecting the Household” Feature to CRM; Helps Auto Dealers Use CRM to Capture More Sales

Houston, Texas, May 14, 2012 -- CAR-Research XRM, a single-source CRM solution uniquely branded as; “XRM, Exceeding CRM”, today announced the addition of a new “Prospecting the Household” feature to its CRM that helps auto dealers unearth a…

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Added by Kurt Kubicki on May 14, 2012 at 5:00am — No Comments

CAR-Research XRM President, COO to Address 3rd Annual Automotive Boot Camp About how to Achieve 60 Percent Closing Ratios

CAR-Research XRM President, COO to Address 3rd Annual Automotive Boot Camp About how to Achieve 60 Percent Closing Ratios

 

Houston, Texas, April 30, 2012CAR-Research XRM,  a single-source CRM solution uniquely branded as; “XRM, Exceeding CRM”,…

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Added by Kurt Kubicki on April 30, 2012 at 6:30am — No Comments

3 ‘Must’ Benefits of Mobile CRM

Mobile CRM is in-dealership CRM functionality on your mobile phone. It’s designed to help you and your staff put more deals on the sales board, wherever opportunities arise.

 

Whether on the lot, at the local Starbuck's or kids soccer game, with Mobile CRM you and your team are connected to…

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Added by Kurt Kubicki on April 24, 2012 at 11:46am — 5 Comments

Staying on the 'Road to the Sale'

An in-depth report based on interviews with 250,000 customers of more than 250 dealerships tells us customers most often walk without buying because we wandered off or away from our Road to the Sale.

 

We’d like to believe…

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Added by Kurt Kubicki on November 14, 2011 at 11:00am — 7 Comments

CAR-Research XRM Appoints Patrick Kelly as President & COO



 

Houston, Texas, October 18, 2011CAR-Research XRM, a single-source CRM solution uniquely branded as; “XRM, Exceeding CRM”, today announced the appointment of…

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Added by sara callahan on October 18, 2011 at 6:22am — No Comments

CAR-Research XRM Releases Auto Dealers' Guide to Outselling Competition

 

CAR-Research XRM Releases Auto Dealers' Guide to Outselling Competition, Increasing Car Sales, Decreasing 3rd Party Leads, & Closing more Be-Backs…

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Added by sara callahan on August 16, 2011 at 6:41am — No Comments

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