Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
Mobile devices such as smartphones and other GPS devices are an…Continue
Added by Michael Dearing on July 9, 2019 at 5:00pm — No Comments
The process of purchasing a phone system is not to be taken lightly. Phone calls into dealerships outnumber Internet leads by four to one, and many studies show that dealers are not able to handle both the volume and routing of incoming calls in a way that meets customer…Continue
Added by Erik Nachbahr, CISSP on February 7, 2019 at 7:30am — No Comments
Added by Thomas F. Jung on August 15, 2017 at 2:00am — No Comments
Houston, TX — (March 6, 2017) InteractiveTel (www.interactivetel.com), a system that tracks, monitors, and reports each interaction by phone or text to give dealers comprehensive knowledge of their customers, today announced a new partnership with DealerTeamwork focused on improving…Continue
Added by Laurie Halter on March 6, 2017 at 12:30pm — No Comments
Do you spend massive amounts of time cold calling leads with little results? There's a simpler, more sophisticated way to reach your prospects on their phones without the time investment that cold calling takes.
This method can also be combined with email and other digital channels to send similar messages across multiple channels,…Continue
Added by Paul Potratz on August 9, 2016 at 2:00pm — No Comments
What happened to phone etiquette? Is texting to blame for our apparent lack of interest in voice-on-voice interaction, and our apparent amnesia about how the conversation should flow? I’m blown away every time I call a business and receive an answer of “Hello?” It happens fairly frequently and each time I’m sure the recipient can feel my discomfort when I have to…Continue
Added by Christine Plunkett on June 17, 2015 at 10:54pm — No Comments
One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front of you, the control-factor is often limited.
This is why…Continue
Added by Jeffery Sterns on November 16, 2014 at 1:31pm — No Comments
Google Voice for Car Dealers
For some time now I have dabbled with texting customers who requested information online and although the response has always been great I have had my concerns about having my cell phone number and the numbers of my…Continue
I just got through reading “Is the dealership sales call center obsolete?” on autonews.com. I got the article from Andy Warner on twitter. This article highlights dealers that…Continue
Phone Ninjas has just announced the Q2 contest and we're sending one Phone Ninja and their spouse to Hawaii! Every time a dealership employee scores a 5.0 on our program, their name will be entered in a drawing to win the trip. Score a second 5.0 and you will have two chances; you'll have an additional chance with every 5.0 scored. This includes service, parts and mystery shops.
The trip includes airfare for two, six nights lodging and $1000 in cash! If you have never been, it's…
Added by Jerry Thibeau on March 16, 2012 at 6:18am — No Comments
OneStop Database Solutions can help you reach Automotive Industry Professionals within industries segments such as:
Added by Ralph Paglia on January 16, 2012 at 8:52am — No Comments
I'm prepping for a big strategy meeting with a dealer group. So I decide to verify my hunch that there is big opportunity in training the call handlers for better Appointment Set, CSI, Retention and all that good stuff. I decide to listen to a bunch of calls from some of the top performing dealerships in the country, to help identify the skill differences and training opportunities.
Then it hit me......How could I have missed this for so long??