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All ADM Blog Posts Tagged 'Pasch' (39)

How is your Communication Bridge at your Dealership?



Have you ever been in your dealership where you have to explain to someone what he or she needs to do? They look at you and you see them nodding, but you are not sure they “get” what you mean.



From their perspective, the commentary in their head is saying,

” I hope he does not ask me what they just said. I have no idea what he means and I don’t want to look stupid or lose my job. Go away, go away, go away”.…

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Added by Glenn Pasch on August 25, 2010 at 4:39am — No Comments

Which Way are you Facing?



I ran across a post on Facebook from a friend of mine, VJ Voelker and he was posing the question of why car dealers are looking backwards versus forwards in regards to their marketing. He was curious as to why dealers were hesitant to embrace Digital Marketing as a viable addition to their current media. Bottom line he was asking, why is it so hard to change?



It got me… Continue

Added by Glenn Pasch on August 7, 2010 at 5:19am — No Comments

How solid is your follow through on what you say?

We have all heard coaches tell golfers to "follow through" with their swing, or pitchers to "follow through" when pitching. But how many

managers say to themselves to watch their "follow through?"…

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Added by Glenn Pasch on June 18, 2010 at 5:05pm — No Comments

AdAgencyOnline.Net Uses Social Media To Teach Automotive Advertising Agencies About Automotive Advertising On The Internet

Automotive advertising agencies don't know what they don't know and they are turning to social networking communities like http://AdAgencyOnline.Net to listen and learn about the increasing role of social media in automotive advertising. Philip Zelinger, the President of Ad…

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Added by Philip Zelinger on June 11, 2010 at 11:00am — No Comments

AdAgencyOnline.Net Links Social Networking Sites For Automotive Advertising Agencies On Auto Industry Insiders

AdAgencyOnline.Net is one of many online automotive advertising resource / networking portals that have formed to share best practices for automotive advertising agencies using social media. Philip Zelinger, the President of Ad Agency Online, L.L.C. and the host of the blog talk radio station…

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Added by Philip Zelinger on June 8, 2010 at 8:22am — 1 Comment

AdAgencyOnline.Net Promotes 2010 NIADA Convention and TARP Lending Program To Automotive Advertising Agencies

Philip Zelinger, the President of Ad Agency Online, L.L.C. and host of the automotive advertising resource/networking portal -- http://AdAgencyOnline.Net -- promoted the 2010 NIADA Convention and the TARP Lending Program on his blog talk radio station featured on AdAgencyOnline.Net --…

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Added by Philip Zelinger on June 2, 2010 at 1:01pm — No Comments

AdAgencyOnline.Net Interviews Brian Pasch On Automotive Advertising Experts To Review Automotive Advertising Network - AAN

AdAgencyOnline.Net is a nationally recognized automotive advertising resource / networking portal that hosts a blog talk radio station -- WAAOL, All Automotive Advertising News All The Time…

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Added by Philip Zelinger on May 27, 2010 at 6:42am — 1 Comment

Will this new employee help me or hurt me?

As a manager of a sales team or a team of supervisors, there will be a time when you need to bring a new member to the team. You have cut the pile of candidates and resumes down to the final few.



What criteria should you follow when you pick up the phone and call someone to offer the job?



A lot is going to depend on the makeup of your team. BUT more importantly, it will also depend on how you RUN your team. Are you a hands-on and structured supervisor, do you deliver… Continue

Added by Glenn Pasch on May 25, 2010 at 6:00pm — 1 Comment

AdAgencyOnline.Net Links To Best Practices For Automotive Advertising Agencies With "Auto Industry Insiders"

Philip Zelinger, the President of Ad Agency Online, L.L.C.,(AAOL), and host of the blog talk radio station WAAOL, All Automotive Advertising News All The Time featured on the automotive advertising resource / networking portal…

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Added by Philip Zelinger on May 19, 2010 at 12:30pm — No Comments

Does training sit at the kid's table in your dealership?

Lately, I’ve been going to a lot of events. I just hit my 3rd in two weeks. At each event there are breakout sessions and roundtables to discuss relevant issues to business.



I’ve been in sessions about Social Media, Workforce Management, CRM Tools, Inventory Control, Cloud Computing, Service Departments, Vendor Management and about 10 other topics. But not one table dedicated to training.



Okay, so maybe one event skipping management training is okay,…

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Added by Glenn Pasch on May 12, 2010 at 8:33am — No Comments

AdAgencyOnline.Net Advises Automotive Advertising Agencies To Use Social Media To Learn About Social Media

AdAgencyOnline.Net is an automotive advertising resource / networking portal supported by a national network of independent affiliated automotive advertising agencies that are linked by an online communication / distribution system developed by Ad Agency Online, L.L.C., (AAOL). The social networking…

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Added by Philip Zelinger on May 11, 2010 at 10:38am — No Comments

Automotive Advertising Agencies Use Social Media To Listen, Learn And Teach As Much As Their Customers Do

Automotive advertising agencies have learned that the Internet Super Highway is a two way street as evidenced by the growing number of automotive advertising focused social networking communities being hosted on the World Wide Web. Philip Zelinger, the President of Ad Agency Online, L.L.C. and host of an…

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Added by Philip Zelinger on May 6, 2010 at 11:11am — No Comments

Getting your BDC Team in the Zone!!

I was watching one of the press conferences at the Masters last month and a reporter asked the Round 2 leader, Lee Westwood, if he was worried that Phil Mickelson had caught up with him. He answered that he could only worry about his own shots that he hit.



This got me thinking of two different types of employees: those who focus on what they can control and those who focus on what they cannot.



Have you ever worked with someone who always had a reason…

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Added by Glenn Pasch on May 3, 2010 at 12:07pm — 1 Comment

If I asked you to name a company that excels at Customer Service, Would you name your own?

I just got back from the 8th Digital Dealer Conference in Orlando and what an exciting time. Being my first conference I did not know what to expect but I was surprised to see how welcomed I was and meeting people with such a desire to learn about new things happening in the business.



Many people stared at the button I was wearing, asking you to “Ask Me about How To Improve Performance”. No, it does not have anything to do with a little blue pill. But for those who asked, and even… Continue

Added by Glenn Pasch on April 23, 2010 at 8:00pm — 1 Comment

Effective Training:Pushing all the Buttons

I am always learning very valuable lessons from my two young sons (three and five years old, respectively).



They use my iPod touch to play their video games, and one day when they returned it there was a screen up that I had never seen. I asked the five year old how he got there and he said, “I just pushed the buttons.” Same thing happened with the three year old. When he returned my wife’s iPod touch, the icons were all rearranged. My wife replied, “I don’t even know how to do… Continue

Added by Glenn Pasch on April 6, 2010 at 5:15pm — No Comments

A Few Leads Missed Can End Up Costing You More Than You Know

In recent posts I have written about the impact management training and agent training has on results. In this post, however, I want to demonstrate in cold numbers what the negative impact will be if you are not managing your lead pool effectively.



Time…
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Added by Glenn Pasch on March 22, 2010 at 3:51am — No Comments

It's not just the Car that makes the sale.

When I was at the I NADA convention a month or so ago, I met many great dealers who were excited about their prospects for 2010 and many vendors who had some exciting new technologies and strategies for getting more people to the dealers’ stores.



I was asked many times what my company does and my response was, “Improving customer service and sales through consistent management…

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Added by Glenn Pasch on March 15, 2010 at 8:19pm — No Comments

Leadership Changes at your Dealership: How you can impress.

You just found out your GSM is being replaced with someone from outside your company. There were rumors going around that upper management was looking to shake up its leadership. Once you get past the initial thought of having a new boss and what it means, you must focus on how you will present yourself to the new person in charge. Done correctly, it will cement in their mind how valuable you will be during their tenure as the leader of the department. Done incorrectly, you can kiss any… Continue

Added by Glenn Pasch on March 10, 2010 at 5:00pm — No Comments

Car Dealer Call Center Monitoring

Who is monitoring your calls?



Most of us have heard this when we are waiting to speak with a company…



“ This call may be recorded for training purposes”



While I see the benefit of recording calls, I often wonder, does anyone from this company really listen to these calls?



At the NADA convention this past February, I was part of many conversations… Continue

Added by Glenn Pasch on March 4, 2010 at 6:30pm — No Comments

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