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All ADM Blog Posts Tagged 'Net' (3)

From the NCM Institute: To Women With a Passion for F&I Written by: Rebecca Chernek

Written by: Rebecca Chernek

EMBRACE CHANGE

The glass ceiling for women’s acceptance in the finance industry was shattered over a decade ago.

According to the 2012 Catalyst Census of Women Executive Officers and Top Earners, which counts the number of women in upper management in Fortune 500 companies, women comprise over 18% of all executive officers in the finance industry, and 19% of board directors in the finance and insurance industries in…

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Added by Garry House on May 14, 2013 at 7:40am — No Comments

Build Customer Loyalty by Hiring the Right People

Building customer loyalty comes down to one thing: Delighting customers. As I discussed in my last blog, we begin to delight customers by The Golden Rule: treat others the way you want to be treated.

At the re:member group, we know that a systematic approach to building customer loyalty works. Our Dealership programs yield an increase of service revenue by as much as 39 percent among Members and have increased sales by 7.5 percent. But I’ll be the first to admit that our Loyalty…

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Added by Paul N. Long on March 26, 2012 at 8:57am — No Comments

Net Promoter and the Golden Rule

Net Promoter has been effectively used in all sorts of businesses, including small start-up companies. In fact, we’re so convinced that the Net Promoter system works, we use it ourselves (we welcome you to take our survey to let us know how likely you are to recommend re:member group).  The main premise of Net Promoter stems from the…

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Added by Paul N. Long on March 20, 2012 at 6:37am — No Comments

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