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All ADM Blog Posts Tagged 'Management' (164)


Vendor
AutoAlert Acquires Customer Experience Software Leader MotoFuze

IRVINE, Calif.—December 01, 2015—AutoAlert, the automotive industry's leading data mining and trade-cycle management platform, today announced that it has completed the acquisition of MotoFuze LLC, the automotive industry’s first Customer Experience Management (CEM) platform. MotoFuze will be transitioned to a fully integrated product of AutoAlert.  MotoFuze CEO Mike Dullea and Co-founder Tom Walls have been appointed as AutoAlert’s Chief Sales and Marketing Officer and Chief…

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Added by Tony Rhoades on December 1, 2015 at 11:39am — No Comments


Influencer
Reputation Should Be a Pillar Of Your SEO Strategy

When asked, many dealers will say they have a reputation management program in place and yet cannot say how they are marketing their…

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Added by Tom Gorham on October 18, 2015 at 2:00pm — 2 Comments


Influencer
Is your dealership a PowerDealer? You should be. Here's why:

What is PowerDealer?

In addition to being where I work, PowerDealer is an app that is best described as Web-based dealer management software that provides car dealers with access to their own dealership's retail transaction data, alongside those same data points…

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Added by Thomas Morris on August 30, 2015 at 5:30am — No Comments


Influencer
How to Achieve an Empty Inbox on a Daily Basis

         

           For many of us email management isn’t always a top priority, but perhaps that is something we need to change. By doing so, you can cut the clutter; reduce your stress and delegate tasks to your employees and coworkers.

            One of our team leaders utilizes a method he calls the…

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Added by Paul Potratz on August 9, 2015 at 1:00pm — No Comments


Influencer
Read Between The Lines - Reviews

Reviews - reputation and financial viability are being held in the balance.

I once sat in a business meeting with a company representative pushing their reputation management program. He stated that it was only necessary to answer bad…

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Added by Tom Gorham on June 14, 2015 at 1:30pm — 2 Comments

How to Generate More Positive Reviews

80% of prospects are checking reviews before they even consider making a purchase according to the Ipsos Open…

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Added by Ashley Weidner on May 26, 2015 at 5:23am — No Comments

How to Become a 5 Star Dealership Part 5: Managing Your Online Reputation

How to Become a 5 Star Dealership Part 5…

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Added by Ashley Weidner on May 20, 2015 at 6:00am — No Comments


Influencer
From the Trenches - Measuring and Managing your Reputation

Part 2 of "Can You See The Forest For The Trees?"

If reputation is the forest and reviews are the trees, I begin again by…

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Added by Tom Gorham on November 30, 2014 at 12:00pm — No Comments


Influencer
Does A Great Leader Make A Great Team?

I recently read a fantastic article that an HR Professional wrote about her experience buying a MINI. The article itself focused on lessons…

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Added by Kalyn Kasun on September 15, 2014 at 7:00am — 1 Comment


Influencer
Boost Your Dealership Reputation With Employee Recognition



Danielle Rainwater, Reputation Management Specialist
by Danielle Rainwater, Reputation Management Specialist

For many dealerships, employee recognition is very important and there are many ways a company can choose to do this. When a dealership implements an employee recognition program properly it can be…

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Added by CDK Global on August 26, 2014 at 2:13pm — 3 Comments


Influencer
Promoting Yelp in Your Dealership



Kayla Henricks, Cobalt Reputation Management Specialist
by Kayla Henricks, Reputation Management Specialist

In my last post, I shared …

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Added by CDK Global on August 20, 2014 at 2:50pm — No Comments


Influencer
5 Easy Ways to Connect with Customers on Yelp



by Kayla Henricks, Reputation Management Specialist

Have you tried to look for new ways to get connected to the Yelp community?

Of course you’ve already polished up your…

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Added by CDK Global on July 2, 2014 at 12:00pm — 4 Comments


Influencer
The Absolute Importance of Accountability When Running a Dealership

It’s amazing. And I’ve seen it a hundred times. They don’t realize they’re doing it but they still do it. That’s for sure. I heard a salesman with his chest puffed out (as it should be) reliving the story of a terrific job done with the happy new owner of a car. The salesman DID do a great job. These…

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Added by Jeffery Sterns on June 29, 2014 at 6:00pm — 1 Comment


Influencer
Creating Red Carpet Customer Service

There are probably a thousand reasons or more that customer service and retention is a valuable automotive sales training topic, but here are just nine that affect all industries that should get your attention.

 

1 .   86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consistently meet their expectations. (CEI…

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Added by Stephanie Young on May 20, 2014 at 9:25am — No Comments


Influencer
Sales Training: Building Relationships on Social Media

Rejection is part of the sales professional experience, but selling is a personal experience for both the salesperson and the buyer.

Long sales cycles, endless follow ups via email and phone and no-after-no cannot only be brutal on the morale of a salesperson; it is often not much fun for the buyer…

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Added by Stephanie Young on April 29, 2014 at 9:10am — No Comments


Influencer
Automotive Management Training: Recycling Your Perspective

 Perfection is unsustainable, while personal progress is obtainable.

Stay green and let yourself grow!

When someone claims to be “green”, what first comes to your mind?  They are making an effort to reduce their carbon foot print on mother earth?  Maybe they are a vegetarian?  Or they are actively recycling?

When I hear the…

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Added by Stephanie Young on April 22, 2014 at 7:30am — No Comments


Influencer
From the Trenches - A Better Way to Get Reviews

 

Would you write a review for a hairstylist while he or she was cutting your hair?



It's not enough to be against something; one must offer an…

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Added by Tom Gorham on April 11, 2014 at 2:00pm — 11 Comments


Influencer
Automotive Sales Staff Impact American Progress

We all must remember, nothing happens in our economy until something is sold!!!   The selling of goods and services is the driving force behind our economy.  Taxes are collected when something is sold, providing the funds necessary for Government Services.  Ideas are just dreams until those products and services on sold in the market.  Factories and their production have…

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Added by Stephanie Young on February 17, 2014 at 8:00am — No Comments


Influencer
Do You Have Leaders or Bosses Driving Organizational Success

There is no mystery in the concept that the happier employees are, the more productive they are, resulting in greater profits for your organization.   Read the below descriptions for a leader and a boss and determine what is the driving force in your dealership.

 

Leaders are people that are responsible for…

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Added by Stephanie Young on January 23, 2014 at 7:30am — No Comments


Influencer
We All Have a Dream

On August 28, 1963 in front of Lincoln Memorial in Washington D.C., Martin Luther King Jr. delivered a speech that became a pivotal turning point in U.S. history.  What made Dr. King’s dream a reality was his literally devotion to being in action.  He acted despite adversity, ridicule and criticism.  His thoughts and opinions were not popular and were considered not acceptable at the…

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Added by Stephanie Young on January 20, 2014 at 7:00am — No Comments

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