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All ADM Blog Posts Tagged 'DMS' (60)

Auto/Mate Launches Re-Designed Website, Offering Auto Dealers More Intuitive Navigation, Educational Materials

ALBANY, N.Y. – August 5th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) has launched a new website, re-designed with a modern look, more intuitive navigation and offering more educational materials for auto dealers. The new website is designed to be a resource for auto dealers looking for information related to dealership management systems (DMS), Auto/Mate company news and more.

 

“We want to make it as…

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Added by Mike Esposito on August 5, 2013 at 7:07am — No Comments

Auto/Mate Announces Participation in General Motors Dealership Technology Assistance Program

ALBANY, N.Y. – July 29th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it is participating in General Motors’ (GM) new Dealership Technology Assistance Program (DTAP). Auto/Mate’s dealership management system (DMS) and Customer/Mate (CRM) are both certified by GM as part of the program.

“The DTAP certification ensures that dealers using our DMS will have the functionality necessary to support seamless OEM data and…

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Added by Mike Esposito on July 29, 2013 at 9:05am — No Comments

Need a Strategy for Success? First, Hire the Right People (+ Tips on How to Hire Them)

A common perception of what makes a business successful is as follows: the leader is a genius who has a vision, defines the strategy, and all the employees work to make that vision into a reality.

 

The reality, however, is far different. In the best-selling business book, “Good to Great: Why Some Companies Make the Leap and Others Don’t,” by Jim Collins, a team of researchers discovered that the most successful leaders focus on getting the right people on board before they set…

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Added by Mike Esposito on May 21, 2013 at 12:16pm — No Comments

Auto/Mate Announces Integration With Xtime ServiceCRM, Enhancing Fixed Ops/Mate for Auto Dealers

ALBANY, N.Y. – May 14th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with Xtime ServiceCRM, the leading cloud-based customer retention management (CRM) and scheduling platform for the automotive service industry. Dealers using AMPS can now take advantage of seamless, bi-directional data exchange with Xtime Service CRM to improve customer relationships…

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Added by Mike Esposito on May 14, 2013 at 12:39pm — No Comments

Thinking About Buying a New CRM? Read This Reality Check First!

You may be wondering why the president of a dealership management system (DMS) company is talking about CRMs. It’s not because I want to sell you a CRM. It’s because one of the most frequently asked questions I get from customers is, “What do you think about such and such CRM?”

 

The first thing I always answer is, “Why do you want to switch?”

 

The reasons I get vary and often include: “Well, our new Internet Sales Director thinks that CRM is better,” or “Our…

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Added by Mike Esposito on May 8, 2013 at 10:19am — 3 Comments

Five Traits of Great Leaders

Is your dealership successful or is it wildly successful? Are you a good leader or a great leader? And if you are merely “good,” but desire to be “great,” what does it take to make that transition?

 

I have been revisiting the best-selling business book, “Good to Great: Why Some Companies Make the Leap and Others Don’t,” by Jim Collins. In Chapter 1, he posits that good is the enemy of great. Meaning that if you are good, it is often difficult to become great because it’s so…

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Added by Mike Esposito on April 30, 2013 at 1:39pm — No Comments

Auto/Mate Recognized by the Albany Times-Union with a “Top Workplaces” Award Second Year in a Row

Albany, N.Y. – April 29th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that the company has been recognized with a “Top Workplaces in the Capital Region” award by the Albany Times-Union newspaper for the second year in a row. Auto/Mate was featured in the “Small Workplaces” category for companies with 35-149 employees.

 

“One of the best ways to create a successful business is to…

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Added by Mike Esposito on April 29, 2013 at 10:19am — No Comments

Auto/Mate Releases “The Auto Dealer’s 10-Step Guide to Selecting the Right CRM for Your Dealership”

ALBANY, N.Y. – April 22nd, 2013 – In a recent survey conducted by Auto/Mate, more than 100 dealers were asked what the most important consideration was when choosing a new Contact Relationship Management (CRM) system. Whether the system integrates with their dealership management system (DMS) was ranked as the most important, with cost being the second most important consideration. To guide dealers through the…

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Added by Mike Esposito on April 22, 2013 at 8:06am — No Comments

CRM - Is It failing Us or Are We failing It?

Phone process is arguably the most common  customer contact. It drives our Market Share and our Customer Retention. But would you agree that most automotive dealerships fail to come even close to the chosen CRM’s potential to increase our…

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Added by Chip King on April 21, 2013 at 8:53am — 15 Comments

Mike Esposito Presents "How to Increase Service Growth Through Auto Dispatching" at Digital Dealer 14

ALBANY, N.Y. – March 25th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Mike Esposito will be presenting a workshop at the 14th Digital Dealer Conference & Exposition in Orlando, on May 9th at 11:00 a.m. How to Increase Service Growth Through Auto Dispatching is aimed at dealers, general managers, fixed ops and service managers who want to increase efficiencies and…

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Added by Mike Esposito on March 25, 2013 at 9:08am — No Comments

Auto/Mate and CAR-Research XRM Announce Integration of DMS and CRM Solutions for Auto Dealers

ALBANY, N.Y. – March 18th, 2013 – Auto/Mate Dealership Systems, the highest rated dealership management system (DMS) provider, announced today that it has fully integrated with CAR-Research XRM, a single-source CRM solution uniquely branded as; “XRM, Extreme CRM.” For auto dealers using either product, the integration expands the number of vendor choices, while dealers using both systems can benefit from real-time, bi-directional data delivery.

“Our Open/Mate platform makes it…

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Added by Mike Esposito on March 18, 2013 at 8:47am — No Comments

Overwhelmed by Technology Choices at NADA? Here’s All You Need to Know.

We spoke with hundreds of dealers at the recent NADA Convention & Expo in Orlando.

One of the recurring conversations at our booth was that many dealers are overwhelmed by all the technology available. From CRMs to…

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Added by Mike Esposito on February 13, 2013 at 8:30am — 5 Comments

Rowe Ford Service Department Transitions to Auto Dispatch with Auto/Mate’s DMS, Improving Tech Productivity & Warranty Submissions

ALBANY, N.Y. – February 5th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Rowe Ford in Westbrook, Maine has successfully transitioned to auto dispatching in its service department since switching to Auto/Mate’s dealership management system (DMS) in November of 2012. Since implementing auto dispatch, the service department has realized improved service tech productivity and a greater volume of warranty…

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Added by Mike Esposito on February 5, 2013 at 6:04am — No Comments

Auto/Mate Announces Integration with 700Credit, Providing Auto Dealers With Complete Access to Credit Services

ALBANY, N.Y. – January 30, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with 700Credit, the automotive industry’s leading provider of consumer credit reporting and compliance products. Auto dealerships using AMPS now have complete, seamless access to 700Credit’s web-based credit reporting system…

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Added by Mike Esposito on January 30, 2013 at 6:55am — No Comments

Dealer Management Systems: Dominion DMX News and Information

Dominion DMX Dealer Management System News and Information:

With Dominion Dealer Solutions putting together a credible offering in the way of Dealer Management Systems (DMS) American Car Dealers now have more choices.…

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Added by Ralph Paglia on December 5, 2012 at 3:00pm — 5 Comments

Do You Use a CRM? Answer Three Questions in Three Minutes and You May Win $200!

Auto/Mate Dealership Systems is conducting a survey about CRM and desking solutions. We want to know what the most important features are and what matters most to users when considering purchasing a new solution. We would greatly appreciate your time and help with this survey, which is only three questions and should take approximately three to five minutes of your time! In two weeks, we will choose one random entry from our survey respondents and award that winner a $200 Visa gift…

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Added by Mike Esposito on November 15, 2012 at 1:48pm — No Comments

Sands Auto Group Reduces Dealership Management System Expense 75% by Switching to Auto/Mate

ALBANY, N.Y. – October 16th, 2012 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Pennsylvania-based Sands Auto Group has reduced its dealership management system (DMS) expense by 75%, since switching from its legacy DMS to Auto/Mate. Terry Sands, owner of the Sands Auto Group, also credits Auto/Mate’s flexible, simple reporting tools with helping him see trends and stay competitive when he reviews the…

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Added by Holly Forsberg on October 16, 2012 at 8:06am — No Comments

Auto/Mate Presents: How to Increase Service Growth Through Auto Dispatching

ALBANY, N.Y. – October 1st, 2012 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Mike Esposito will be presenting a workshop at the 13th Digital Dealer Conference & Exposition in Las Vegas on Wednesday, October 24th at 3:30 p.m. How to Increase Service Growth Through Auto Dispatching is aimed at dealers, general managers, fixed ops and service managers who are looking for…

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Added by Mike Esposito on October 1, 2012 at 9:22am — No Comments

Disaster? It’ll Never Happen to Us...Yeah, Right!

About a month ago I was woken up one night at 1 am with a phone call that nobody wants to get. I was told the sprinkler system in our office building had activated and a minor ‘flood’ was in progress. I asked if there was a fire, but the answer was no. No fire. For some reason the…

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Added by Mike Esposito on September 25, 2012 at 11:00am — No Comments

Auto/Mate Announces Relocation of Company Headquarters

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – August 27th, 2012 – Auto/Mate Dealership Systems (www.automate.com) today announced it has relocated its headquarters from Clifton Park, New York to Albany, New York. The move is due to the company’s continued growth and need for a larger facility. Auto/Mate’s new address is 4 Airline Drive, Albany, New York, 12205.

“Our growth has accelerated in recent years and the new…

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Added by Holly Forsberg on August 27, 2012 at 9:34am — No Comments

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