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All ADM Blog Posts Tagged 'DMS' (76)

Auto/Mate Announces Integration of TimeHighway with AMPS DMS, Expanding Fixed Ops Service Offerings

ALBANY, N.Y. – February 18th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that TimeHighway has completed integration of its service scheduling solution with Auto/mate's Automotive Management Productivity Suite (AMPS) dealership management system. Auto dealers using both Auto/Mate's DMS and TimeHighway's service scheduling solution will benefit from real-time data exchange between the two…

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Added by Mike Esposito on February 18, 2014 at 8:25am — No Comments

How to Create a Great Place to Work and Why You Need to Do This Now

In my last blog, "Why Aren't Your Customers Loyal?" I discussed the connection between customer loyalty and employee happiness. My belief is that many dealers are wasting money on customer loyalty programs if they are not also focused on making their employees happy and on creating a great place to work.

 

I am proud of the fact that Auto/Mate…

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Added by Mike Esposito on January 29, 2014 at 4:25pm — No Comments

Why Aren't Your Customers Loyal? If You Can Handle the Truth, Read This.

We've all seen and heard statistics regarding the connection between customer retention and a company's profitability. Here are some examples:

 

1) It's 6-7 times more expensive to acquire a new customer than to keep an old one - White House Office of Consumer…

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Added by Mike Esposito on January 22, 2014 at 9:31am — No Comments

Auto/Mate Introduces Multi-Point Inspection for its Mobile Service Solution, Enabling 'Paperless' Fixed Ops Processes

ALBANY, N.Y. – January 20th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) today introduced a multi-point inspection feature for its mobile service solution, tailored to work on windows-based tablets. With multi-point inspection, service advisors can use tablets to greet the customer, conduct a vehicle inspection, identify potential maintenance items and complete the service write-up process all 'on the go.' Auto dealer fixed ops…

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Added by Mike Esposito on January 20, 2014 at 8:29am — No Comments

Mangold Ford's Accounting Office Greatly Increases Efficiencies, Reduces Costs With Auto/Mate's DMS

For Immediate Release

Visit us at Booth # 3253 at NADA Convention & Expo

ALBANY, N.Y. – January 13th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Mangold Ford, a Ford's President Award recipient for 10 years running, has greatly increased efficiencies in its accounting office while reducing overall dealership costs by switching to Auto/Mate's dealership…

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Added by Mike Esposito on January 13, 2014 at 9:02am — No Comments

Auto/Mate Announces Forty Percent Year-Over-Year Increase in Auto Dealer Installs, Continuing Growth Trend

For Immediate Release

Visit us at Booth # 3253 at NADA Convention & Expo

ALBANY, N.Y. – January 6th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today a 40 percent year-over-year increase in auto dealership installs in 2013, boosting the number of its auto dealer clients to more than 1,000 nationwide. The dealership management system (DMS) provider also announced…

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Added by Mike Esposito on January 6, 2014 at 9:50am — No Comments

Measuring CSI stinks…Let’s talk Loyalty!

Customer satisfaction and customer loyalty are two different things. The Customer Satisfaction Index (CSI) scores that many dealerships and manufacturers rely on as a Key Performance Indicator (KPI) do not really have much to do with building loyalty. Customers can be loyal to a company and have an unsatisfactory experience, or they can have a very satisfactory experience without being loyal to the company.

 

I believe the CSI surveys should be phased out and replaced with…

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Added by Mike Esposito on December 18, 2013 at 7:18am — 2 Comments

Auto/Mate Announces Integration of DMS with Innovative Aftermarket Systems (IAS)

ALBANY, N.Y. – December 9th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its dealership management system (DMS) is now integrated with Innovative Aftermarket System's (IAS) suite of SmartDealerProducts for automotive dealerships. Dealers using both Auto/Mate's DMS and IAS' SmartDealerProducts solutions can now benefit from real-time information exchange between the two systems.

 

"A typical…

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Added by Mike Esposito on December 9, 2013 at 8:39am — No Comments

Auto/Mate Announces Superior Integrated Solutions (SIS) is Now Providing Integration Services for its DMS to Dealers

ALBANY, N.Y. – November 25th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Superior Integrated Solutions (SIS), the industry's leading integration provider for auto dealerships, is now providing integration services to facilitate data exchange between Auto/Mate's dealership management system (DMS) and third-party systems in use by auto dealers.

 

"For our customers with software systems in their…

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Added by Mike Esposito on November 25, 2013 at 7:53am — No Comments

Auto/Mate Named One of the “Best Places to Work” Four Years Running by the Albany Business Review

ALBANY, N.Y. – November 4th 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it was named one of the 2013 “Best Places to Work” in New York State’s Capital region by the Albany Business Review. This is the fourth year in a row…

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Added by Mike Esposito on November 4, 2013 at 7:00am — No Comments

Scott Volkswagen Sticks with Auto/Mate's DMS for Cost Savings, Customer Service and Streamlined Processes

ALBANY, N.Y. – October 21st, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Scott Volkswagen, the largest Volkswagen dealership in New England, has saved more than half a million dollars since switching to Auto/Mate's dealership management system (DMS) in 2006. Scott Volkswagen's employees enjoy Auto/Mate's premier customer service while using the DMS system to streamline processes within their dealership; most…

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Added by Mike Esposito on October 21, 2013 at 8:33am — No Comments

Auto/Mate Integrates DMS with AutoAlert® Data Lead Mining Solutions, Turning Big Data Into Big Profits

ALBANY, N.Y. – October 7th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with AutoAlert, Inc.'s data lead mining solutions. Auto dealers using both systems can leverage the comprehensive data stored in their DMS like never before, using AutoAlert®'s abilities to identify and communicate opportunities that lead to more sales and higher gross…

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Added by Mike Esposito on October 7, 2013 at 10:08am — No Comments

Auto/Mate Announces Integration of DMS with ELEAD1ONE, Streamlining Auto Dealer Sales Processes

ALBANY, N.Y. – September 23rd, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with ELEAD1ONE (www.elead-crm.com), a leading provider of virtual BDC, CRM and retail solutions to auto dealerships. Auto dealers using Auto/Mate's DMS can benefit from having real time, bi-directional data update contacts in both the…

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Added by Mike Esposito on September 23, 2013 at 10:15am — No Comments

Don’t Get Caught With Your Shorts Down

I am posting this blog written by Praveen Tamvada, Auto/Mate's Director of Marketing

Last weekend was my…

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Added by Mike Esposito on September 4, 2013 at 10:24am — No Comments

Auto/Mate Integrates with Volkswagen’s ElsaPro, Enhancing Dealers’ Access to Electronic Workshop Manual

ALBANY, N.Y. – September 3rd, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with Volkswagen Group of America’s ElsaPro, an electronic workshop manual that dealership service departments use to diagnose and repair vehicles. Volkswagen and Audi dealerships using Auto/Mate’s DMS will greatly increase efficiencies in the service department…

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Added by Mike Esposito on September 3, 2013 at 9:53am — No Comments

Auto/Mate Announces Integration with Dealer-FX, Boosting Dealer Service Retention Capabilities

ALBANY, N.Y. – August 26th 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with Dealer-FX’s automotive retail marketing and software solutions. Auto dealerships using AMPS dealership management system (DMS) and Dealer-FX’s service customer retention solutions will now benefit from real-time data exchange between the two…

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Added by Mike Esposito on August 26, 2013 at 9:39am — No Comments

Auto/Mate Launches Re-Designed Website, Offering Auto Dealers More Intuitive Navigation, Educational Materials

ALBANY, N.Y. – August 5th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) has launched a new website, re-designed with a modern look, more intuitive navigation and offering more educational materials for auto dealers. The new website is designed to be a resource for auto dealers looking for information related to dealership management systems (DMS), Auto/Mate company news and more.

 

“We want to make it as…

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Added by Mike Esposito on August 5, 2013 at 7:07am — No Comments

Auto/Mate Announces Participation in General Motors Dealership Technology Assistance Program

ALBANY, N.Y. – July 29th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it is participating in General Motors’ (GM) new Dealership Technology Assistance Program (DTAP). Auto/Mate’s dealership management system (DMS) and Customer/Mate (CRM) are both certified by GM as part of the program.

“The DTAP certification ensures that dealers using our DMS will have the functionality necessary to support seamless OEM data and…

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Added by Mike Esposito on July 29, 2013 at 9:05am — No Comments

Need a Strategy for Success? First, Hire the Right People (+ Tips on How to Hire Them)

A common perception of what makes a business successful is as follows: the leader is a genius who has a vision, defines the strategy, and all the employees work to make that vision into a reality.

 

The reality, however, is far different. In the best-selling business book, “Good to Great: Why Some Companies Make the Leap and Others Don’t,” by Jim Collins, a team of researchers discovered that the most successful leaders focus on getting the right people on board before they set…

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Added by Mike Esposito on May 21, 2013 at 12:16pm — No Comments

Auto/Mate Announces Integration With Xtime ServiceCRM, Enhancing Fixed Ops/Mate for Auto Dealers

ALBANY, N.Y. – May 14th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with Xtime ServiceCRM, the leading cloud-based customer retention management (CRM) and scheduling platform for the automotive service industry. Dealers using AMPS can now take advantage of seamless, bi-directional data exchange with Xtime Service CRM to improve customer relationships…

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Added by Mike Esposito on May 14, 2013 at 12:39pm — No Comments

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