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Ralph Paglia's Blog Posts Tagged 'Customer' (12)

Driving Customer Retention Using The ODO Club Loyalty Platform

It Pays To Drive - ODO Club Dealers reward their best customers with incentives based on the miles they drive... The more miles a customer drives, the more rewards and retention incentives they earn.

Take a moment to think about the best customers any dealership can have. Those that drive many…

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Added by Ralph Paglia on June 9, 2018 at 7:30am — No Comments

Social Media Based Customer Care Infographic

Customer care is an integral part of every successful car dealership’s winning formula...

Customer service is a way of building a better relationship with your customers, thus increasing…

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Added by Ralph Paglia on November 10, 2017 at 1:00am — No Comments

Turn Negative Customer Reviews Into Positive Marketing Opportunities

How to Respond to a Negative Online Reviews

As a car dealer or…

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Added by Ralph Paglia on September 22, 2017 at 6:30am — No Comments

Dataium Settles Customer Information Use Inquiry With New Jersey Officials

Dataium Settles Customer Information Use Inquiry With New Jersey Consumer Affairs Division…

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Added by Ralph Paglia on November 25, 2013 at 2:17am — 6 Comments

BusinessRater Awards $50,000 To Homer Skelton Ford Customer

BusinessRater.com Pays $50,000 to Tennessee Resident for Writing Customer Review of Homer Skelton Ford…

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Added by Ralph Paglia on November 1, 2013 at 5:30pm — No Comments

CRM Triggered Personalized Customer Emails Outperform Bulk Email Campaigns for Car Dealers

Personalized Promotional Offers and Event/Time CRM Triggered Emails Seen Delivering Stronger Results than Mass Email Campaigns for Car Dealers and Automotive Marketers…

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Added by Ralph Paglia on March 23, 2013 at 10:30pm — 5 Comments

Automotive Customer Centricity Summit 2012

Automotive Customer Centricity Summit 2012

Intelligent Interactions - Creating

& Leveraging True Customer Insight

The Automotive Customer Centricity Summit is a unique event featuring:

  • Real expertise on key topics
  • Exclusive environment for senior executives
  • Strategic and…
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Added by Ralph Paglia on April 3, 2012 at 7:30pm — No Comments

Dealers Drive Customer Engagement Using Content Categories

Content May Be King - But Which Types Deliver Results, and where should that content be published... as Measured by Engagement Ratios?



An automotive…

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Added by Ralph Paglia on December 4, 2011 at 1:00pm — 1 Comment

Automotive Customer Centricity Summit to Feature DCH Auto, Ford, Gartner, Hyundai, Volkswagen, and More on June 14, 2011

Automotive Customer Centricity Summit to Feature DCH Auto, Ford, Gartner, Hyundai, Volkswagen, and More on June 14, 2011

 

Jon Munzel founded Thought Leadership Summits (TLS) seven years ago with the goal of developing exclusive events that enable executives to have high-quality interactions with fellow thought leaders. With his background in the automotive industry, Jon quickly recognized the need for a Summit addressing…

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Added by Ralph Paglia on April 13, 2011 at 7:30am — No Comments

Automotive Avenues Customer Testimonials in their Actual Original Hand-Written Forms!

The Automotive Avenues Customer Testimonials are from "Comment Cards" used at time of delivery, and then scanned for display on the Automotive Avenues Community site as images in their Original Hand-Written Format. This is an… Continue

Added by Ralph Paglia on December 15, 2009 at 9:30pm — 2 Comments

81% of Shoppers Read Online Customer Reviews

SOURCE: The Nielsen Company - Dec 18, 2008

81 Percent of Online Holiday Shoppers Read Online Customer Reviews, According to Nielsen Online



Nearly 25 Percent of Online Shoppers Have Spent More Than $500 Online This Season



NEW… Continue

Added by Ralph Paglia on December 30, 2008 at 8:00am — No Comments

Behavioral Targeting and Customer Segmentation - Let Dealership Customers Create Their Own Categories!

Letting customers create their own segments - A core behavioral targeting element is the classic marketing technique of customer segmentation—taking a plethora of data events and shaping them into coherent groups that both attract marketers and pinpoint the audience correctly. For example, AOL's Tacoda division lists 31 audience segments such as Active Gamer, Gourmet Chef, Shopaholic and Trendy Homemaker.…

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Added by Ralph Paglia on June 19, 2008 at 8:30am — No Comments

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