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All ADM Blog Posts Tagged 'Customer' (158)

You Don’t Have to Be Company 2nd to be Customer 1st

While today’s businesses understand the need to provide a…

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Added by Mike Gorun on November 14, 2017 at 6:12am — 1 Comment

Social Media Based Customer Care Infographic

Customer care is an integral part of every successful car dealership’s winning formula...

Customer service is a way of building a better relationship with your customers, thus increasing…

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Added by Ralph Paglia on November 10, 2017 at 1:00am — No Comments

The Key to Modern Customer Loyalty

As times change, so do consumer desires.

What…

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Added by Mike Gorun on November 7, 2017 at 6:30am — No Comments


Vendor
7 Texting Strategies To Increase Customer Engagement

Are you looking for ways to increase sales and customer engagement while keeping the cost in control? Customer attention is limited, making it tougher and tougher to grab and keep customers interested. So sharing a few texting strategies that are helping dealerships increase sales and improve customer…

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Added by Vidushi Jain on October 29, 2017 at 11:30pm — No Comments


Vendor
Future Is Business Texting: Are You Onboard

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Added by Vidushi Jain on October 20, 2017 at 3:00am — No Comments


Vendor
Is Email Still The Preferred Way To Reach Customers?

Is Email Still The Preferred Way To Reach Customers?

Customer touch points are important, however in this world of sales & marketing overload, customers have become unresponsive to sales and marketing emails that they receive…

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Added by Vidushi Jain on October 14, 2017 at 5:00pm — No Comments


Vendor
Technosoft Automotive wins APAC CIO Outlook’s Top Customer Experience Management Solution Provider (2017) Award

Technosoft Automotive, a leading provider of customer-focused next-generation automotive solutions, has been accredited…

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Added by Technosoft Automotive on September 28, 2017 at 1:00am — No Comments

Turn Negative Customer Reviews Into Positive Marketing Opportunities

How to Respond to a Negative Online Reviews

As a car dealer or…

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Added by Ralph Paglia on September 22, 2017 at 6:30am — No Comments

A Successful Rewards Program Should Not Be All About Rewards

Let’s face it, for every 10 businesses that exist, 9 have some sort of rewards program. While they used to be novel and exciting, customers are …

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Added by Mike Gorun on August 16, 2017 at 6:42am — No Comments

What Happens When Company Culture Breaks Down?

Unless you’ve been hiding under a rock, you’ve undoubtedly heard about all the chaos that’s been happening at Uber. What began as a …

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Added by Mike Gorun on July 6, 2017 at 6:29am — No Comments


Influencer
Auto/Mate Announces Keynote Speaker and Final Session Breakouts for its Customer User Summit

ALBANY, N.Y. – July 5th, 2017 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Lisa Copeland of Lisa Copeland Global Enterprises has been chosen as the keynote speaker for its Customer User Summit on October 11-13, 2017, in San Antonio, TX. Copeland will…

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Added by Mike Esposito on July 5, 2017 at 8:00am — No Comments

Is Amazon’s New Patent Terrible or Brilliant for Customer Loyalty?

Amazon was recently awarded a patent that has caused quite a stir amongst consumers and retailers. The patent, originally applied for way back in 2012, details a method for “redirecting, or otherwise controlling customers' attempts to…

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Added by Mike Gorun on June 27, 2017 at 6:46am — No Comments

Make Sure Your Customers Complain

An interesting title for a blog, I know. But an…

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Added by Mike Gorun on June 6, 2017 at 6:37am — No Comments

Is 2 Percent Good Enough for You?

Every dealer wants a nice healthy portion of their market share. But what if it was only 2 percent? Would that be good enough? Probably not.

Well, according to a recent interview in Automotive News, North American chief for Mazda, Masahiro Moro, thinks it is… However, in the article he states that…

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Added by Mike Gorun on May 23, 2017 at 6:59am — No Comments

5 Things That Make a Great Customer Experience

Customer experience is increasingly important in business. Retail shops now compete for customer wallets with behemoths such as Amazon. As a result, stores now have to prove to customers they will receive a superior experience more valuable than the convenience of clicking a button to have their product show up…

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Added by Mike Gorun on May 16, 2017 at 5:41am — No Comments


Vendor
Forrester's 2017 customer service trends

Every year, Forrester publishes their customer service trends report, and 2017 is not an exception. To see what we can expect in this field, we are here reporting on the six most important predictions of Forrester’s analyst Kate Leggett who believes that operations will…

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Added by Thomas F. Jung on May 4, 2017 at 6:42am — No Comments

So You Think You Have Customer Loyalty Figured Out…Not So Fast!

You may think that simply because you offer an excellent customer experience, your customers will be loyal… but what is really happening? Is it possible that YOUR definition of a great customer experience differs from your customers?

 

A…

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Added by Mike Gorun on August 16, 2016 at 7:00am — No Comments


Influencer
Mobility, Car Sharing and the Future of the Automotive Industry

Mobility, Car Sharing and the Future of the Automotive Industry…

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Added by Larisa Bedgood on August 16, 2016 at 6:24am — No Comments


Influencer
What Exactly IS a Virtual Visit?

The question seems easy enough to answer.  It means going to a website and viewing a plethora of photos or videos. 

Pretty simple.  That’s because nothing has truly changed since the days of dial up internet service.  Retail establishments post professionally photographed pictures of their products with an…

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Added by Eric Hinkle on July 29, 2016 at 11:30am — No Comments


Influencer
Study Shows That Car Shoppers Needs and Preferences Are Ignored in 40% of Dealership Sales

Study Shows That Car Shoppers Needs and Preferences Are Ignored in 40% of Dealership Sales

As more and more vehicles tout a range of exciting features, better safety, connectivity and the next best thing in car design, manufacturers and dealers will need to compete on a different sphere – the…

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Added by Larisa Bedgood on June 30, 2016 at 6:00am — No Comments

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