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All ADM Blog Posts Tagged 'Customer' (171)


Vendor
Why Every DealerShip Needs A Newsletter to Build Customer Loyalty

As GDPR privacy regulations took effect in the EU businesses worldwide began to rethink their lead generation strategy.

Many USA based businesses are now asking people to opt-in to their email list versus distracting customers and potential customers with…

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Added by Carol Forden on June 12, 2018 at 9:00am — No Comments

Driving Customer Retention Using The ODO Club Loyalty Platform

It Pays To Drive - ODO Club Dealers reward their best customers with incentives based on the miles they drive... The more miles a customer drives, the more rewards and retention incentives they earn.

Take a moment to think about the best customers any dealership can have. Those that drive many…

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Added by Ralph Paglia on June 9, 2018 at 7:30am — No Comments

Sales Targets or Customer Satisfaction: What's More Important?

Look around the Internet – Google, BING, and online forums – and you’ll find a similar question everywhere ...

“How much does an automotive salesperson earn per deal?” Answers vary from a set salary to $50 to $1,000 or more per deal.…

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Added by CPI Results on April 11, 2018 at 1:30am — No Comments

Physiology Demands a Better Experience

It’s a physiological difference. 

That’s how Katie Mares, Customer Experience and Leadership Consultant views the differences between male and female customer…

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Added by CPI Results on March 14, 2018 at 2:42pm — No Comments

Being Real: The Fastest Way to Earn Customer Loyalty

Today’s consumers are fickle beings. It’s much harder to keep their loyalty than ever before. And, while it may take years to earn loyalty from a single customer, it could take only minutes to lose it. Your dealership can do everything in its power to earn and keep a customer – from loyalty programs, to amazing…

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Added by Mike Gorun on March 6, 2018 at 6:44am — No Comments

Carl Sewell: Creating Customers for Life

There are many stories of successful business leaders and dealerships using Carl Sewell's philosophies as their bible and giving copies of his best-selling book to all their staff.…

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Added by CPI Results on February 27, 2018 at 3:02pm — No Comments

‘Customer Satisfaction Surveys Are Dead’

The District Manager has just left the GM’s office.…

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Added by CPI Results on February 20, 2018 at 5:30am — No Comments

"Sell a lot of Product. And Make a lot of People Happy"

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Added by CPI Results on February 19, 2018 at 11:30am — No Comments

Winning Customer Loyalty Through Convenience

Customer loyalty is increasingly difficult to earn. Co…

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Added by Mike Gorun on February 13, 2018 at 6:00am — No Comments

Show Your Customers Some Love

When you love someone, you find ways to show your appreciation. 

A special note, a little gift, or an intimate dinner tells them that you care. Valentine’s Day is an opportunity to express that appreciation, not just in a romantic way with your significant other…

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Added by CPI Results on February 11, 2018 at 10:30am — No Comments

Four tips when using humor in Customer Service

Humor is a billion dollar industry, and with good reason- it makes us feel good.

In customer service, this is what clients want to feel when they make contact. Not everyone's good at being humorous. It becomes quite evident when you try to execute it mid trying to solve a…

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Added by Rahul Paul on February 8, 2018 at 1:00am — No Comments

How to Create a Memorable Customer Experience

As a seasoned road warrior, I don’t always look forward to the next airport, cab ride or hotel destination.

There are definitely some aspects of traveling that are forgettable. However, over the years I have developed a list of favorites, as in favorite restaurants and hotels…

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Added by Bill Wittenmyer on January 30, 2018 at 5:30am — No Comments

Relax Your Customer

One of the most important skills a doctor can posses, is that of a bedside manner. In the same sense, it is important that salespeople possess the same type of skill, to be able to put their customer at ease.

 

Relaxing your customer is important to…

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Added by Mister Lagopus on November 20, 2017 at 5:00am — No Comments

You Don’t Have to Be Company 2nd to be Customer 1st

While today’s businesses understand the need to provide a…

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Added by Mike Gorun on November 14, 2017 at 6:12am — 1 Comment

Social Media Based Customer Care Infographic

Customer care is an integral part of every successful car dealership’s winning formula...

Customer service is a way of building a better relationship with your customers, thus increasing…

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Added by Ralph Paglia on November 10, 2017 at 1:00am — No Comments

The Key to Modern Customer Loyalty

As times change, so do consumer desires.

What…

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Added by Mike Gorun on November 7, 2017 at 6:30am — No Comments

7 Texting Strategies To Increase Customer Engagement

Are you looking for ways to increase sales and customer engagement while keeping the cost in control? Customer attention is limited, making it tougher and tougher to grab and keep customers interested. So sharing a few texting strategies that are helping dealerships increase sales and improve customer…

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Added by Vidushi Jain on October 29, 2017 at 11:30pm — No Comments

Future Is Business Texting: Are You Onboard

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Added by Vidushi Jain on October 20, 2017 at 3:00am — No Comments

Is Email Still The Preferred Way To Reach Customers?

Is Email Still The Preferred Way To Reach Customers?

Customer touch points are important, however in this world of sales & marketing overload, customers have become unresponsive to sales and marketing emails that they receive…

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Added by Vidushi Jain on October 14, 2017 at 5:00pm — No Comments


Vendor
Technosoft Automotive wins APAC CIO Outlook’s Top Customer Experience Management Solution Provider (2017) Award

Technosoft Automotive, a leading provider of customer-focused next-generation automotive solutions, has been accredited…

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Added by Technosoft Automotive on September 28, 2017 at 1:00am — No Comments

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