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All ADM Blog Posts Tagged 'Complaints' (6)

How to Become a 5 Star Dealership Part 5: Managing Your Online Reputation

How to Become a 5 Star Dealership Part 5…


Added by Ashley Weidner on May 20, 2015 at 6:00am — No Comments

The Automotive Industry Deserves Better from Reputation Management Companies

Over the last couple of months, I've been researching reputation management companies in and out of the automotive industry. On one hand, I found a couple of shining stars that stood out from the competition. On the other hand, they were only the best but were still missing the boat when…


Added by J.D. Rucker on February 5, 2014 at 3:54am — 2 Comments

Reputation Management is More than Just an Email

Online reputation has been a hot topic for a couple of years now. As solutions continue to emerge and the business of reputation management as a service expands, there's a dangerous trend that should be addressed.

Reputation management isn't about sending an email. It's not about filtering…


Added by J.D. Rucker on December 20, 2013 at 3:00am — No Comments

How to Handle Complaints on Social Media

There's a rule when it comes to handling complaints and bad reviews on social media. The same rule applies for compliments and good reviews, but those are easy. Handling the complaints can be challenging and you may not want to do it, but as a rule you must reply to everyone who…


Added by J.D. Rucker on November 18, 2013 at 4:00am — No Comments

Don't Fear Your Customers on Social Media - Embrace Them!

I've shared this story before but it's worth mentioned again. I was speaking to a client about their social media presence. Well, it was actually their lack of a social media presence. They didn't have a Facebook page, they didn't realize that they had a Twitter account that had been set to Tweet…


Added by J.D. Rucker on February 20, 2013 at 6:00am — 5 Comments

Why Car Dealers Should NEVER Ignore Complaints Published via Social Media

Why Ignoring Social Media Complaints Is a Huge Mistake

From Forbes,

Written by:

Roger Dooley,

Forbes Contributor…


Added by Ralph Paglia on September 21, 2012 at 2:00pm — No Comments

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