Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
Automotive dealership staff can stream live video during a chat or SMS conversation, improving customer engagement and reducing decision-making time.
Las Vegas, Nevada– …Continue
Added by Crystal Hartwell on September 19, 2017 at 8:00am — No Comments
Chat operators can quickly search and push vehicle part information to consumers over live chat or SMS
Las Vegas, NV–…Continue
Added by Crystal Hartwell on September 17, 2017 at 10:00am — No Comments
One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front of you, the control-factor is often limited.
This is why…Continue
Added by Jeffery Sterns on November 16, 2014 at 1:31pm — No Comments
The most amazing part about the internet and social media is that it has opened up communication between people and businesses that was never possible before. We now have the ability to talk to our customers and for them to talk to us in an interactive fashion, allowing for clear lines of engagement that can be both public and private.
For car dealers, this has…Continue
Added by Erika Kay Simms on October 21, 2014 at 4:34pm — No Comments
Creating loyal customers starts with a loyal team. It is important that your employees feel valued and motivated on a daily basis. When your team is at its best, then you can be sure that your customers will be getting the best service.
Here are 5 communication tips to make sure that you and your managers are being effective communicators and motivators.…Continue
Added by Mike Gorun on March 26, 2013 at 6:54am — No Comments
At the NCM Institute Center for Automotive Retail Excellence, the training that we provide in our Service Management courses focuses primarily on strategies and tactics. However, we have discovered that the effective execution of the strategies that we teach is most often hampered by an important missing ingredient: most…Continue
Added by Garry House on January 24, 2013 at 12:21pm — No Comments
There are plenty of ways to use mobile devices to promote a business. The merging of social, local, and mobile into the SoLoMo buzzword of 2012 is starting to became a reality for 2013. With YouTube's latest app for iPhone and iPod Touch, the video giant has given a powerful tool to businesses who rely on showing people their wares before they make…Continue
Added by J.D. Rucker on December 18, 2012 at 3:00am — No Comments
The subject of body language keeps popping up in my life of late. As a result, I have spent some time dwelling on the connection between body language and the work place. Personally and professionally, we often hear the words, “Don’t judge a book by its cover.” This statement has more to do with quick judgments made on physical appearances than body language. Reading someone’s body…Continue
Added by Stephanie Young on July 21, 2011 at 7:00am — No Comments