Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
You are never too old to set another goal or to dream a new dream. - C. S. Lewis
Holy speed of light, Batman! Another year has blown past in a…Continue
Added by Big Tom LaPointe on December 30, 2015 at 8:30pm — No Comments
The automotive industry has seen an influx in sales stemming from online traffic over the last few years, and consumers are not letting this trend die down any time soon. Dealerships that take to heart customers’ demands in the online realm will boost their bottom line by integrating live chat software on their sites and utilizing responsive website…Continue
It's not a static concept. In other words, one does not simply build the perfect chat solution. There are too many things that change inside and outside of the technology that makes…Continue
As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.
There are two primary reasons that it wasn’t a fad that died away like so many other website addons over the years. First, it is…Continue
Added by Jeffery Sterns on January 16, 2015 at 1:00am — No Comments
Did you know 100,000 tweets are sent every minute? That pales in comparison to the 700 million Facebook posts per minute. People are living life online around the clock, and that includes shopping for cars. You don’t have a part-time website, so why would you only chat with your shoppers part time? The millions of tweets and Facebook…Continue
Added by Big Tom LaPointe on December 8, 2014 at 8:00am — No Comments
One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front of you, the control-factor is often limited.
This is why…Continue
Added by Jeffery Sterns on November 16, 2014 at 1:31pm — No Comments
Every day, we hear about how forms on websites are generating fewer leads than they once did. It's a shift that has been happening for the last couple of years, which is surprising because business has been up at most dealerships across North America.
Some say that it's the technology that hasn't truly evolved much that's the culprit, but we know that reason is…Continue
When I initially went down the road of trying to find a couple of chat providers that I would want to recommend to our clients, I did so from a position of disgust. It has been a while since I have spent the time exploring chat providers and back then in my website vendor days I was really looking for integration rather than pure quality. The things I saw out there…Continue
Apparently, JP Morgan thought it would be a great idea to have a live twitter chat with an executive. According to Buzz Feed, the…Continue
Added by Big Tom LaPointe on November 18, 2013 at 5:30am — No Comments
Susan Eway, Business Development Manager at Danbury Auto Group (which includes Dodge, Chrysler, Jeep, Ram, Hyundai, and Kia brands) had to face some big obstacles when she first joined the dealership. The Internet department was only seven months old and it needed…Continue
Added by Ketty Colom on October 28, 2013 at 7:13am — No Comments
I was speaking with an Internet Sales Manager a few days ago and we were discussing the budget she managed for purchasing leads from the traditional 3rd party lead providers such as Dealix, Autobytel,…Continue
As a 26 year retail veteran who has attended God-knows how many conventions, events and factory meetings in many countries, and as a speaker and trainer at my own events with experience in everything from selling the ticket, arranging…Continue
We are currently looking for enthusiastic and eager car dealers to take part in our extended beta test to help us find bugs and to give…Continue
Added by Justin Braun on March 7, 2012 at 7:00am — No Comments
Added by Shereef on February 10, 2012 at 4:30pm — No Comments
My ActivEngage Chat Story highlights the successes of automotive dealers using ActivEngage automotive live chat. In this installment of the My Chat Story series, Russell Blackstone of Hewlett VW tells his story of how ActivEngage automotive live chat on his dealership website helped an elderly customer in a difficult situation save time and money when shopping for a new car. What’s your chat story?…Continue
Added by Justin Braun on February 6, 2012 at 9:00am — No Comments
CarChat24 is going to have an Extended Beta with approved volunteer Beta test dealers to make sure our final version after Beta will be exactly the way our clients (Car Dealers) want it. Approved dealers who actively participate will be offered the free use of our premium chat software for up to 2 months, and may also qualify for our…Continue
CarChat24 will provide hosted Free Advanced Auto Dealer Chat Software for (“All Car Dealer’s NEW or Used”) after final Beta testing. Expected release in late January to early February. Hosted Advanced Chat software designed for Car Dealers FREE!
Anyone interested in this always free version should go to the appropriate URL below to register. Once we launch we will send a link to all the…Continue
Coming back from DD10 my mind is a buzz with everything I learned, saw & heard. Me & about 1200 other people are probably suffering from information overload. Now we are processing it all, dissecting the session notes we furiously transcribed, sorting through the conflicting messages from vendors & presenters, trying to figure out what information & tools we gathered apply to us & how we can implement them to do what we all want....to sell more…Continue
I'm sure it's rare that companies receive a thank you but I for one feel it's just as important to pass along positive, as well as negative feedback. Signing up with Contact At Once was the single best move we've done to generate quality leads on people READY TO BUY! Last month alone we sold 10 vehicles that originated through our different chat sites including PrecisionAcura.Com, Cars.Com and Acura.Com.
This month we've already sold 3 certified Acuras during the snow storm when we…Continue
Added by Mitchell Brenner on January 11, 2011 at 8:29am — No Comments