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Added by Bill Wittenmyer on August 9, 2018 at 10:30am — No Comments
I just got through reading “Is the dealership sales call center obsolete?” on autonews.com. I got the article…Continue
I'm prepping for a big strategy meeting with a dealer group. So I decide to verify my hunch that there is big opportunity in training the call handlers for better Appointment Set, CSI, Retention and all that good stuff. I decide to listen to a bunch of calls from some of the top performing dealerships in the country, to help identify the skill differences and training opportunities.
Then it hit me......How could I have missed this for so long??