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All ADM Blog Posts Tagged 'CallRevu' (6)

Social Marketing Leverages Customer Relationships To Maximize R.O.I. For Auto Dealers

Automotive advertising agencies and marketing consultants often leverage their resources to maximize the R.O.I. from their auto dealer client’s advertising investments.  Since social marketing is powered by customers sharing their experiences online throughout their shopping, buying and ownership cycle it is logical that advertising agencies should rely on this viral media.…

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Added by Philip Zelinger on March 6, 2014 at 3:47pm — 4 Comments

Wouldn't it be Cool if Technology was Enough? or "Why we still need to work"

Call Tracking to CRM is all the…

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Added by Chip King on February 23, 2014 at 3:43am — 2 Comments

CRM - Is It failing Us or Are We failing It?

Phone process is arguably the most common  customer contact. It drives our Market Share and our Customer Retention. But would you agree that most automotive dealerships fail to come even close to the chosen CRM’s potential to increase our…

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Added by Chip King on April 21, 2013 at 8:53am — 15 Comments

Take the First Step to Phone Excellence

Step #1

Never allow your staff to choose between a customer in person and a customer on the phone.…



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Added by Chip King on May 25, 2012 at 5:30am — No Comments

Knowing Your Phone Process and Your Customer's Experience

The Dealer Principle, Executive Staff and Department Managers are mired in daily tasks more than ever as our industry recovers---most have downsized dramatically in reaction to the recent struggles and find the leadership team is now required to do 150% or more of the duties they once did.



Concurrently, automotive Sales and Service customers have continued down the path of "Choosing" their providers from a safe distance. The internet remains the…

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Added by Chip King on March 10, 2012 at 6:23am — 2 Comments

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