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All ADM Blog Posts Tagged 'Call' (12)

If I Out Call You, I’ll Out Connect You

At its core, sales is a numbers game. It always has been and always will be. If

you’re selling the same product that others are selling, you can only expect to close a percentage of customers that come into your store. In our industry, top performers close 50 to 60 percent of their…

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Added by Bill Wittenmyer on October 17, 2018 at 6:30am — No Comments

Vendor Face-Off Series: CallRevu vs. DealerSpecials CallWatch

Today begins a new series on providing dealers with a comprehensive look at specific vendor products. All in an effort to bring a better customer experience to each store. Beginning with Call Monitoring, this will be focusing on two of the premier call monitoring solutions;…

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Added by Aubrey Hankins on September 22, 2016 at 12:05pm — No Comments

Share the Winners...What Are You Using For Your Day One Follow Up Process?

I've noticed a recurring problem in some BDC's.  The BDC agents have become too "task" oriented and have forgotten the real reason why they are there - to drive showroom traffic.  My frustration came to a boil recently when I noticed a familiar pattern, customer sends in a new lead, BDC agents calls the customer,…

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Added by Mike Warwick on November 20, 2013 at 9:59am — No Comments

Call Center Best Practices Survey...

Prepping for a presentation on Call Center best practices and found a few questions that there are varied performance metrics measured...hoping to get some input from you Call Center/eCommerce Directors that may want to share.

1) How important is the 'empowerment' of the "BDC Director"? Especially with regard to input into the Floor Sales Process... what areas of opportunity lie in the…

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Added by Chip King on August 28, 2012 at 10:27am — 6 Comments


Influencer
15 Reasons You Should Use Google Voice

How come everybody isn't using Google Voice?

Here are 15 reasons why you should be, if you're not already…

This may sound like a commercial, but I am just a fan and user trying to pass on the idea.

  • It's FREE with a GMail account.
  • You can get a new phone number or …
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Added by Adam Ross on May 16, 2012 at 1:00pm — 3 Comments

Join Other Progressive Internet Managers, GMs and Dealer Principals Next Tuesday!

My hat’s off to all dealership personnel on this forum. It’s not easy to keep up with the latest digital trends and then figure out which ones make the most sense for your dealership. There always seems to be a change in the algorithms, or a new review site or social platform to master on top of your core responsibilities. To help make this easier, I’d like to invite West Coast dealers to an educational…

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Added by Dennis Colome on March 20, 2012 at 7:30am — No Comments

A Different Spin on Call Tracking

I recently wrote about how important it is to keep the NAP (name, address, phone number) the same across all local listing sites.  Typically this isn't a problem, but if your dealership wants to use tracking numbers for auto dealer website, you usually won't be able to keep your NAP the same across the board.

 …

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Added by Ali Amirrezvani on October 3, 2011 at 10:00am — No Comments

If I asked you to name a company that excels at Customer Service, Would you name your own?

I just got back from the 8th Digital Dealer Conference in Orlando and what an exciting time. Being my first conference I did not know what to expect but I was surprised to see how welcomed I was and meeting people with such a desire to learn about new things happening in the business.



Many people stared at the button I was wearing, asking you to “Ask Me about How To Improve Performance”. No, it does not have anything to do with a little blue pill. But for those who asked, and even… Continue

Added by Glenn Pasch on April 23, 2010 at 8:00pm — 1 Comment

A Few Leads Missed Can End Up Costing You More Than You Know

In recent posts I have written about the impact management training and agent training has on results. In this post, however, I want to demonstrate in cold numbers what the negative impact will be if you are not managing your lead pool effectively.



Time…
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Added by Glenn Pasch on March 22, 2010 at 3:51am — No Comments

Leadership Changes at your Dealership: How you can impress.

You just found out your GSM is being replaced with someone from outside your company. There were rumors going around that upper management was looking to shake up its leadership. Once you get past the initial thought of having a new boss and what it means, you must focus on how you will present yourself to the new person in charge. Done correctly, it will cement in their mind how valuable you will be during their tenure as the leader of the department. Done incorrectly, you can kiss any… Continue

Added by Glenn Pasch on March 10, 2010 at 5:00pm — No Comments

Car Dealer Call Center Monitoring

Who is monitoring your calls?



Most of us have heard this when we are waiting to speak with a company…



“ This call may be recorded for training purposes”



While I see the benefit of recording calls, I often wonder, does anyone from this company really listen to these calls?



At the NADA convention this past February, I was part of many conversations… Continue

Added by Glenn Pasch on March 4, 2010 at 6:30pm — No Comments

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