Professional Community for Car Dealers, Automotive Marketers and Sales Managers
When handling Internet leads, the lack of response by customers, the appointments that don’t show and the unrealistic expectations often frustrate internet managers and dealers. Show and closing rates in the low to mid-teens is not uncommon, compared to the total number of leads received.
I thought I…Continue
Added by David Metter on August 24, 2015 at 5:30am — No Comments
Added by J.R. Batchelor on February 5, 2015 at 10:27pm — No Comments
Added by David Lytle on November 20, 2014 at 9:13am — No Comments
Hello Everyone, I am hoping that someone on here might be able to assist me in a Service BDC Process and Scripts?? I am a BDC Director for sales since 2007 but I just got a new position to build up 5 stores Service BDC's because they do not have one yet. So my problem is that I am not to familiar with the service side of BDC and I know that you can't come at the customers the same way as sales BDC would. If anyone is willing to share service BDC scripts and emails that would be greatly…Continue
Added by Bethany Juneau on November 15, 2014 at 8:06am — No Comments
Sure there are the typical, "have to check with my spouse," and "have to pick up my kids at their soccer game." Then there are the…Continue
When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.
The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…Continue
Added by Patrick Kelly on October 16, 2014 at 10:41am — No Comments
AutoLoop Introduces Engage™ Call Center Solution Proven to Increase Sales and Service Profitability for Auto Dealers
Clearwater, FL -- AutoLoop today introduced EngageTM, a call center solution proven to engage customers and increase sales and service profitability for auto dealers.
Building on twenty years of call center experience…Continue
Added by Patrick Kelly on October 13, 2014 at 9:30am — No Comments
Alan, let me begin by saying that you are one of my favorite trainers and I highly recommend your training to any dealership. Your training is exceptional. However....the vast majority of salespeople are not effective at handling Internet leads or phone calls. In fact, they are horrible at it.…Continue
I have a lot of vendor friends and consultants I really love. In fact, I'm so popular, I make new friends among the vendors every day. My dealer says I spend way, way too much time with them when I should be working. But I just love talking to…Continue
I've noticed a recurring problem in some BDC's. The BDC agents have become too "task" oriented and have forgotten the real reason why they are there - to drive showroom traffic. My frustration came to a boil recently when I noticed a familiar pattern, customer sends in a new lead, BDC agents calls the…Continue
Added by Mike Warwick on November 20, 2013 at 9:59am — No Comments
Strong relationships are similar to spider webs, especially in the auto industry. Multiple threads are must to build an effective web for business – or spiders. If you want to build long-term success in car sales, you have to recognize that these relationships start with one tiny thread, and by creating additional threads through rapport and nurturing with quality customer care,…Continue
Added by Big Tom LaPointe on October 28, 2013 at 8:00pm — No Comments
Added by Big Tom LaPointe on October 21, 2013 at 7:30am — No Comments
Dealers can Calculate the Return On Investment (ROI) of Customer Relationship Management (CRM) Daily Work Plan Activities in a Business Development Center (BDC) by Tracking 5 Key Process Measurements...…Continue
Automotive Internet Sales Coordinator Sets 44 Appts. 39 Shows And Sells 23 Her First Month!!
Lauren had a 88% show ratio and a 58% sold ratio for her first month as a automotive internet sales coordinator!!
Lauren understands how important it is to have a strategic follow up process in place to maximize every opportunity in the E-Commerce…
Don't ask for a manager when you want an Internet salesperson or BDC person.…Continue
I just got through reading “Is the dealership sales call center obsolete?” on autonews.com. I got the article…Continue
In the year 2000, I said, "I guess you guys aren't ready for that yet." to the dealership I was leaving.
I was talking about the Internet.
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