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All ADM Blog Posts Tagged 'BDC' (53)

3 Reasons Millennials Don't Stay at Your Dealership

Millennials and Automotive.


We keep talking about millennials in the automotive industry as though they are a new disruption, but millennials are just the next generation rising up to purchase, work, and define the economic road for the very near…


Added by Aimi Gundersen on November 10, 2015 at 8:24am — No Comments

8 Things Dealers Can Do To Increase Their Show Rates

When handling Internet leads, the lack of response by customers, the appointments that don’t show and the unrealistic expectations often frustrate internet managers and dealers. Show and closing rates in the low to mid-teens is not uncommon, compared to the total number of leads received.


I thought I…


Added by David Metter on August 24, 2015 at 5:30am — No Comments

I am " The American Dream"

I was born in Havana Cuba. Came to the United States in 1980 at the age of 14 during the Mariel Boat Lift on-board a boat called the” Punkin Dream”.

I am the son of a Cuban political prisoner who risked his freedom to voice his views about the Cuban government. I spent my first few months in the United States living under the bleachers of the old Orange Bowl in Miami, Florida while my family was being processed. At the age of 15, I landed my first job at Long’s Office Supply while I was… Continue

Added by Jose M Alonso on January 23, 2015 at 4:46pm — 1 Comment

Ensuring That You Have The Right Person Running Your Internet Department/BDC Center

Whether you have a BDC Manager that handles all of your Internet Sales Managers... or if you strictly have and Internet Director handling all of your Internet Leads, Marketing Strategies, SEO, and such... are we putting the right person in that position for our Dealership? Do you have one that will ensure your leads are being handled correctly and ensure your Lead generation is top notch? Most Dealers have gone to this strategy. Instead of paying outside sources to do the grunt work for years… Continue

Added by David Lytle on November 20, 2014 at 9:13am — No Comments

Service BDC Process, Emails, and Scripts

Hello Everyone, I am hoping that someone on here might be able to assist me in a Service BDC Process and Scripts?? I am a BDC Director for sales since 2007 but I just got a new position to build up 5 stores Service BDC's because they do not have one yet. So my problem is that I am not to familiar with the service side of BDC and I know that you can't come at the customers the same way as sales BDC would. If anyone is willing to share service BDC scripts and emails that would be greatly…


Added by Bethany Juneau on November 15, 2014 at 8:06am — No Comments

Why Customers Leave Without Buying A Car And What To Do About It

What's the most creative reason you've heard from a customer who is leaving your dealership lot without purchasing?

Sure there are the typical, "have to check with my spouse," and "have to pick up my kids at their soccer game." Then there are the…


Added by Patrick Kelly on October 23, 2014 at 11:00am — 1 Comment

Incoming! Why Every Phone Call Should Be Treated as Mission Critical

When was the last time you tried calling into your own--or another--dealership? Chances are high that the phone went unanswered, you were put on hold, routed into voicemail or were told that the sales or service person you're trying to reach is out to lunch.


The latest data collected from our call center agents is overwhelming: car dealers are missing way too many sales and service opportunities from lost phone leads. Behind showroom ups, these are the highest value inquiries…


Added by Patrick Kelly on October 16, 2014 at 10:41am — No Comments

AutoLoop Engage™ Call Center Solution for Auto Dealers

AutoLoop Introduces Engage™ Call Center Solution Proven to Increase Sales and Service Profitability for Auto Dealers

Clearwater, FL -- AutoLoop today introduced EngageTM, a call center solution proven to engage customers and increase sales and service profitability for auto dealers.

Building on twenty years of call center experience…


Added by Patrick Kelly on October 13, 2014 at 9:30am — No Comments

Did Alan Ram Really Post About Having the Sales Floor Handle Leads Instead of the BDC and Close the Comment Section?

Alan, let me begin by saying that you are one of my favorite trainers and I highly recommend your training to any dealership.  Your training is exceptional. However....the vast majority of salespeople are not effective at handling Internet leads or phone calls. In fact, they are horrible at it.…


Added by Mike Warwick on July 26, 2014 at 7:30am — 23 Comments

Is Your BDC The Result of a Failure in Training?

Here’s a question for you –

Is your BDC …


Added by Alan Ram on July 24, 2014 at 9:30am — 2 Comments

From the Trenches - I'll be your baby tonight!


I have a lot of vendor friends and consultants I really love.  In fact, I'm so popular, I make new friends among the vendors every day.  My dealer says I spend way, way too much time with them when I should be working.  But I just love talking to…


Added by Tom Gorham on April 3, 2014 at 12:41pm — 2 Comments

Share the Winners...What Are You Using For Your Day One Follow Up Process?

I've noticed a recurring problem in some BDC's.  The BDC agents have become too "task" oriented and have forgotten the real reason why they are there - to drive showroom traffic.  My frustration came to a boil recently when I noticed a familiar pattern, customer sends in a new lead, BDC agents calls the…


Added by Mike Warwick on November 20, 2013 at 9:59am — No Comments

Live chat is just one relationship starter in your dealership to build loyalty

Strong relationships are similar to spider webs, especially in the auto industry. Multiple threads are must to build an effective web for business – or spiders. If you want to build long-term success in car sales, you have to recognize that these relationships start with one tiny thread, and by creating additional threads through rapport and nurturing with quality customer care,…


Added by Big Tom LaPointe on October 28, 2013 at 8:00pm — No Comments

AUTOMOTIVE NEWS: Buyers traveling farther to buy cars

It makes sense, and many dealers might suspect, that buyers are willing to travel farther for their car deal than in years past, and those suspicions have been confirmed - again. 




Added by Big Tom LaPointe on October 21, 2013 at 7:30am — No Comments

Measuring ROI on Your Dealership's BDC Operations and CRM Implementation

Dealers can Calculate the Return On Investment (ROI) of Customer Relationship Management (CRM) Daily Work Plan Activities in a Business Development Center (BDC) by Tracking 5 Key Process Measurements...…


Added by Ralph Paglia on October 5, 2013 at 7:30am — 2 Comments

Automotive Internet Sales Coordinator Sets 44 Appts 39 Shows Sells 23 Her First Month


Automotive Internet Sales Coordinator Sets 44 Appts. 39 Shows And Sells 23 Her First Month!!

Lauren had a 88% show ratio and a 58% sold ratio for her first month as a automotive internet sales coordinator!!

Lauren understands how important it is to have a strategic follow up process in place to maximize every opportunity in the E-Commerce…


Added by J.R. Batchelor on October 2, 2013 at 10:30am — 5 Comments

From the Trenches - Dealers - Don't Misrepresent Your Job Listings


Don't ask for a manager when you want an Internet salesperson or BDC person.…


Added by Tom Gorham on June 17, 2013 at 10:10pm — 2 Comments

BDC, Call Center…BS…Call It What It IS!


I just got through reading “Is the dealership sales call center obsolete?” on I got the article…


Added by Larry Bruce on May 27, 2013 at 4:30pm — 11 Comments

From the Trenches - I guess you guys aren't ready for that yet.


In the year 2000, I said,  "I guess you guys aren't ready for that yet." to the dealership I was leaving.



I was talking about the Internet.



Added by Tom Gorham on May 9, 2013 at 10:00pm — 18 Comments

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