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All ADM Blog Posts Tagged 'Advisor' (5)

Fire Your F&I Manager!

Vehicle financing is changing. 

For decades, the F&I manager has been the point person to not just squeeze the bank for rates and terms the customer will accept, but also to…


Added by CPI Results on March 5, 2018 at 2:00pm — No Comments

Why Training is Important

"They Train, Train, Train and then they Train some more. Training is not an event. It is not a punishment. In most cases, it's not even permanent. That is why you have to keep doing it over and over."

Excerpt from "200K in 200 Days"

Added by Leonard Buchholz on January 15, 2018 at 12:04pm — No Comments

Fixed Ops Exit... On a New Road

I have been thinking quite a bit about how to address the biggest challenge we are facing in our dealerships today and that is increasing service sales while driving CSI and retention.…


Added by Leonard Buchholz on January 9, 2018 at 5:00am — No Comments

The Dealer Principle - Part 2

The trust we build or loose in the sales transaction is then transferred to the service process. Dealerships should begin to build the service department into their sales process. Customer should be offered an opportunity to talk with the service manager and ask questions about service. The service manager should be the individual that explains the new car warranty to the customer. This will eliminate the chance of confusion and misleading statements by the sales department. If we are truly… Continue

Added by Steven Shaw on September 14, 2009 at 7:00am — No Comments

The Dealer Principle! Part 1

The problem with Dealerships is Trust. Customers have a sense of wonder and excitement in thier hearts most of the time they come to purchase an automobile from the new car dealership. Many customers dream of that new Mustang on the showroom floor. They fantasize about the roar of the engine starting and revving up by pressing the accelerator. Our customers begin to lose trust in us about the time they enter our establishments. They want to… Continue

Added by Steven Shaw on August 30, 2009 at 7:00pm — No Comments

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