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All ADM Member Blog Posts (12,994)

From the NCM Institute: Why Dealers Should Be In Express Service Written by: Steve Hall

Written by: Steve Hall

Dealers know you must provide fast, convenient, and competitively-priced service in order to retain your customer base. They also know that oil changes and light maintenance are the most requested service items by customers. Knowing this, why do dealers continually fight express service?

I’ve heard all the excuses: it hurts my hours per repair order; it hurts my gross profit percentage; it hurts my effective labor rate; I can’t make any money in express…

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Added by Garry House on May 16, 2013 at 7:30am — No Comments

Twitter and Pinterest are Too Easy to be Ignored by Dealers

Twitter Tweet

There’s a case against Twitter and Pinterest that is being waged by some in the automotive industry. They’ll say that there simply isn’t a good return on investment, that they aren’t worth messing with because it’s just too hard to find a benefit from them. This is true until you look at one major factor: time.

Twitter and Pinterest require very little time to maintain and keep vibrant.…

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Added by J.D. Rucker on May 16, 2013 at 6:30am — No Comments

If Your Friends Jumped Off a Bridge...

If your friends jumped off a bridge, would you as well? Is that what your mother always asked you growing up? When caught making a mistake or doing wrong, children will always look to point the finger elsewhere. They’ll blame it on a friend, a neighbor, a bully, or an instigator. They were just following someone else’s lead… even if they knew it was wrong. That’s their excuse.…

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Added by Joe Webb on May 16, 2013 at 4:41am — No Comments


Influencer
Is Your Service Department Your Red-Headed Stepchild?

There was a fascinating article in Automotive News which discussed a new trend that many dealers are adopting: placing their service departments at the front of their…

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Added by Richard Holland on May 16, 2013 at 3:36am — No Comments

Sales Revenue Validated Marketing Strategy for Car Dealers

Developing Your Dealership's Marketing Strategy from a Statistically Validated Revenue Optimization Perspective

For automotive marketing professionals who want to advance their mastery of the craft, this presentation provides extremely useful guidance, strategy and tactical details on how to apply an empirically valid process to making marketing decisions.

 …

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Added by Ralph Paglia on May 15, 2013 at 9:00pm — No Comments


Influencer
Be Your Dealership's Fishing Guide for Digital Success

Be Your Dealership's Fishing Guide for Digital Success

I wish I had a dollar for every corny fishing analogy used when talking about customers in our business. Ok, so I wouldn’t be rich, but I’d have, like, seven dollars. But who can resist a blog with cute kids in the picture?

Pay attention.

I recently took a fantastic striper fishing trip at Lake Texoma with my two boys, Cooper and Carter. I decided to hire a fishing guide for a couple of reasons..one, more fish..two, my A.D.D. kicks in pretty quick when having…

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Added by Danny Benites on May 15, 2013 at 2:27pm — No Comments


Influencer
Facebook: Make it Fun, Communal, and Easy (for the customer)

Apparently Facebook is not going away.  And to the chagrin of many members of dealership management and ownership, it needs to be a focal point for your multi-pronged digital marketing efforts.

There are many creative articles written about how to increase activity on your business FB page.  For instance: donations to a charity for each “Like”, contests that your FB friends can participate in once they’ve liked your page, etc.  But the real value in FB is creating an environment that…

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Added by Matt Stuemky on May 15, 2013 at 12:05pm — No Comments


Influencer
Things Are Changing - But Are Things Really Changing With Them?

"And Round And Round We Go"

There seems to be a great deal of commonality and consensus in the disconnect between the Sales Department and The BDC…

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Added by Bill Cosgrove on May 15, 2013 at 9:00am — No Comments

Develop dealer chat strategy to increase website leads

A picture is worth a thousand words, but it takes actual words to generate a car sale, and Dealer Chat is a key lead generator.

Gone are the days you throw up an expensive auto dealership website and count on car sales prospects being wowed into filling out a “contact” form. The internet is a dynamic  communication platform, and to connect with car buyers…

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Added by Big Tom LaPointe on May 15, 2013 at 8:53am — No Comments


Influencer
I'm Sorry

You probably have noticed J.C. Penney's 

heartfelt apology taking over the airwaves after posting a 13 billion decline in revenue while trying to attract young customers to their stores.  In this new, the company admits it made mistakes and alienated many of its longtime customers. The voice-over in its most recent ad, "It's No Secret" states: “Some…

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Added by Ketty Colom on May 15, 2013 at 8:34am — No Comments

Social Media Should Not Be a Checkbox with Reputation Management

Checkbox

Over the past several months, we’ve been doing a ton of research in the automotive industry about how dealers perceive social media marketing. It’s something that has both thrilled and alarmed us because the results have been greatly mixed. On one hand, many dealers are starting to realize that social media is more than just a fluffy form of marketing that has not demonstrable ROI, a…

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Added by J.D. Rucker on May 15, 2013 at 6:30am — 1 Comment

What Does A PR Firm Do?

Many people really don’t know exactly what a Public Relations firm does. The common answer is “write press releases,” but I can guarantee you public relations firms do not sit around all day and just write press releases (or at least good ones). So what, exactly, do we do?

As defined by…

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Added by sara callahan on May 15, 2013 at 5:42am — 1 Comment


Influencer
Get Your Chevrolet Volt at a Car Dealership

 

The 2013 Chevy Volt is a popular choice of a car dealership in Mason, Ohio. It is a good choice for supplementing with a solar panel array. The Volt driver fills up the gas tank just as you exceed 900 miles since the gas engine starts only after the battery has been depleted. Even if you cross 1300 miles on the first tank from the dealer, it does not fill up.

 

Things to Consider

Temperature Run: A Chevrolet dealer in Cincinnati, Ohio will tell you…

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Added by Tom Brown on May 15, 2013 at 4:13am — No Comments


Influencer
Age and gender? Dutch develop analyser for Twitter

Researchers at a Dutch university have developed an online programme that is able give the age and gender of users purely based on the content they post on the social network Twitter.…

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Added by Bill Cosgrove on May 14, 2013 at 7:06pm — No Comments

2013 Shows Strongest Credit Health Since The Recession

The latest car lease credit approvals data show 2013 has started out with the strongest credit health since the recession. According to credit approvals data from Swapalease.com, the nation’s largest automotive lease marketplace, 77.3% of customers were approved during April, up from 70% during the previous month.



Credit remains the lifeblood of car leasing, and lenders…

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Added by John Sternal on May 14, 2013 at 2:30pm — No Comments

Auto/Mate Announces Integration With Xtime ServiceCRM, Enhancing Fixed Ops/Mate for Auto Dealers

ALBANY, N.Y. – May 14th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its AMPS Dealership Management System (DMS) is fully integrated with Xtime ServiceCRM, the leading cloud-based customer retention management (CRM) and scheduling platform for the automotive service industry. Dealers using AMPS can now take advantage of seamless, bi-directional data exchange with Xtime Service CRM to improve customer relationships…

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Added by Mike Esposito on May 14, 2013 at 12:39pm — No Comments

Take Advantage of Going Digital

Stressed about your Online Marketing Strategy? Don't know what you should be tracking and what benchmarks to measure? Then watch this week's Think Tank Tuesday Video, Leave Your Comments below the video and Share it Please.

Added by Paul Potratz on May 14, 2013 at 11:31am — No Comments

From the NCM Institute: To Women With a Passion for F&I Written by: Rebecca Chernek

Written by: Rebecca Chernek

EMBRACE CHANGE

The glass ceiling for women’s acceptance in the finance industry was shattered over a decade ago.

According to the 2012 Catalyst Census of Women Executive Officers and Top Earners, which counts the number of women in upper management in Fortune 500 companies, women comprise over 18% of all executive officers in the finance industry, and 19% of board directors in the finance and insurance industries in…

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Added by Garry House on May 14, 2013 at 7:40am — No Comments

DMEautomotive’s Driver Connect is a Finalist for New Product/Service of the Year in the 2013 American Business Awards(SM)

Driver Connect, a breakthrough mobile app for the auto industry, is recognized in Mobile On-Demand Software Application category

 

Daytona Beach, FL – May 14, 2013DMEautomotive’s Driver Connect has been named a finalist for “New Product or Service of the Year” in the Software - Mobile On-Demand Application category in The 2013 American Business Awards, and will ultimately be a Gold, Silver, or Bronze Stevie® Award…

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Added by Crystal Hartwell on May 14, 2013 at 6:40am — No Comments

The Three Primary Auto Dealer Content Types for Facebook

Hamlet

Everyone who plays in the Facebook page strategy game has their opinions about the types of content to post. Car dealers and vendors have tried different things over the years. Some have found success while others have let it fall off completely, dismissing it as unimportant or too time-consuming to mess with on a daily basis.

For those who are doing well or…

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Added by J.D. Rucker on May 14, 2013 at 6:30am — No Comments

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