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All ADM Member Blog Posts (10,446)

Exceeding Expectations or Solving Customer Problems: What’s More Important?

In a recent article on, “The Final Frontier: Customer Expectations,” Robert Passikoff points to a shift in the past 15 years: customer expectations have increased significantly, rising 24 percent in all categories. After explaining how customer loyalty is measured and providing an example…


Added by Mike Gorun on February 21, 2012 at 9:00am — No Comments

Tips for Auto Dealership Email Marketing Campaigns

While some dealerships are successful with their email marketing campaigns, it is a task that can easily fall to the back burner or be neglected.  When done correctly, email marketing is an effective way to stay in touch with existing customers, and build a relationship with potential car buyers. 

If your…


Added by Ali Amirrezvani on February 21, 2012 at 8:22am — 3 Comments

Influencer’s AVA Sends 5 Millionth Message to Auto Dealer Customers

Bellingham, WA—February 21st, 2012— announced today that its Automated Virtual Assistant (AVA) has sent her five millionth message to auto dealership customers. Considering that it takes an average of two minutes to compose an e-mail, that means AVA has added 10 million minutes of productivity to dealerships’ Internet sales departments nationwide. For each dealer using AVA, that breaks down to more than 16,000 e-mails that the sales team did not have to write.…


Added by Holly Forsberg on February 21, 2012 at 7:39am — No Comments

Purchasing Power of Women - Infographic

Added by Jody DeVere on February 21, 2012 at 6:59am — No Comments

Automotive Live Chat Best Practices: The Average Chat Participant

What if you could spot engaged and ready-to-buy shoppers as they browse your dealership website in real-time?  How would that transform your Internet Business?

More and more auto dealers…


Added by Justin Braun on February 21, 2012 at 6:39am — No Comments

Facebook adds 'Auto Intender' category - Big News?

I came across this post this morning on Search Engine Watch - New Killer Facebook Broad Targeting Options. One of the broad options is an "Auto Intender" category.

The name is a bit of a head scratcher at first blush, but as you can imagine (and…

Added by Ed Brooks on February 21, 2012 at 5:33am — 3 Comments

From the Trenches - Chatting During Negotiations

Picture this...


Your sales representative is sitting across from a customer at his desk.  He's presenting a four-square of options for his customer.  He notices the customer looking down and typing into an iPad.  The customer looks up and says,…


Added by Tom Gorham on February 20, 2012 at 6:36pm — 8 Comments

Breaking The Chains To Social Media Engagement


Is your dealership blocking access to Facebook, Twitter, LinkedIn, and other social media sites?  If this is the case, are you frustrated with your Dealer Principal's decision to block access?

I recently came across a situation where a large dealership group was…


Added by Brian Pasch on February 20, 2012 at 6:30pm — 7 Comments

Responding to Negative Reviews: Take 5,696, 234...

I remember when online sales leads were the next big thing. Every article you read was about "How to handle and online lead". It's 2012 and you can replace "online lead" with "Negative Review". Everyone's got a answer and not surprisingly, they are pretty much all the same. 

So, in the interest of adding my 2 cents, I thought I'd post my take on things:…


Added by David Brondstetter on February 20, 2012 at 6:18pm — No Comments

@ New Vision Sales


@NewVisionSales : I have been in the car business for 34 years. I have been a Dealer for 19 of those years. Glynn is the closest I have seen to matching the style and training philosophy that I prefer and that this business desperately needs.…


Added by Glynn Rodean on February 20, 2012 at 10:02am — No Comments

Reputation Management: Have You Read the Reviews?

Reputation Management is, and has been, quite the hot topic in business for some time, yet the “proper etiquette” isn’t always clear for most. Now that Yelp is to be among the review forums that allow you to counteract negative reviews, it’s time for a quick brush-up on online review management so that this new development works to your advantage – because mishandling negative feedback can only make it exponentially worse.

To state the…


Added by Camille Forte on February 20, 2012 at 8:08am — No Comments

The ROI of Social Media

Added by J.D. Rucker on February 19, 2012 at 6:59pm — 3 Comments

Business Insider Article on Cheating Yelp Reviews

For the occasional good article or two on BI, you need to wade through pages of crap. Here is an article on Business Insider about cheating Yelp, which falls squarely into the category of "crap" whereby the article falls just short of telling businesses to cheat on…


Added by David Brondstetter on February 19, 2012 at 3:00pm — 8 Comments

You Helped Create 88,000 New Jobs in America Last Year!

In 2011 the Auto Industry Created 88,000 New U.S. Jobs... With Many More to Come!…


Added by Ralph Paglia on February 19, 2012 at 7:14am — No Comments

Location Based Apps Are Money In The Bank So What Are You Waiting For?

I was standing at the Macy's checkout counter today and decided to "check-in" using FourSquare.  That 10 second action saved me 15% of my purchase at the register.


I saved $40 by tapping a few buttons on my smartphone.  Do you think consumers will engage with location based…


Added by Brian Pasch on February 18, 2012 at 5:41pm — 2 Comments

Future Auto World… what’a ya think?

An interesting report from comScore and I think some premonitions for retail automotive.



  1. Could FREE shipping break open real eCommerce for automotive? I think it is certainly a big hurdle right now logistically and monetarily. Taking away the monetary factor may go a long way toward opening this up. Of course there are still some logistics involved and there is the tactile factor. The need to touch and feel the vehicle is diminishing slowly…

Added by Larry Bruce on February 17, 2012 at 9:24pm — No Comments

2012 Automotive Boot Camp Schedule Includes 48 Workshops

This year the 2012 Automotive Boot Camp has been expanded with 8 "core" curriculum tracks as well as 16 elective courses. This gives attendees a total of 48 workshops to choose from in May plus the additional keynotes, special events, and networking sessions.  


ADM founder …


Added by Brian Pasch on February 17, 2012 at 8:00pm — No Comments

Loyalty in Las Vegas: Will’s Account

Rolling through the desert at 8pm, we see the first lights. More appear in the distance, and soon the entire landscape is coated in the glow of hotel and casino lights.


“It looks like a bar of gold,” my co-pilot on this trip marveled. “Just a ridiculous amount of life surrounded by the desert.”


We were heading into Las Vegas for the NADA Convention, and this was an awesome welcome to the city for us. Much like those lights, the convention energized me (despite…


Added by Will Michaelson on February 17, 2012 at 2:36pm — No Comments

Car Dealers Should Test Promoted Tweets Program Thru Amex Pilot

Automotive Advertising With Twitter

American Express and Twitter announced a new pilot program starting in March for 10,000 Amex small business owners.  Car dealers looking for new tools in their Automotive Advertising strategy, should take note of this limited trial.


The Amex program will allow business owners…


Added by Brian Pasch on February 17, 2012 at 9:30am — No Comments

An Automotive Dealer's Wisdom Revealed at NADA

NCM Associates was on hand at NADA 2012 with the express purpose to open a dialogue with attending dealers and managers to listen to their issues, concerns, successes, and desires relative to their automotive dealership operations.  It was a great opportunity for us to connect with dealers inside and outside the NCM family and as always, the conversations were compelling in many ways.  In particular, one dealer told me about his vision for…


Added by Robin Keller on February 17, 2012 at 9:18am — No Comments

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