Why Phone Rings Still Equal Cash Register Rings
Professional Community for Car Dealers, Automotive Marketers and Sales Managers
Added by Ralph Paglia on May 1, 2011 at 10:25am — No Comments
This week a wonderful thing happened. I got to see real salesmanship in action.
Here’s the set-up: I only mystery shop Ford dealers, and I almost always mystery shop for an F-150. But this week I got the wild urge to do something different. I had two stores to shop so I sent the same request to both: the female shopper clicked the “Get Info” button on a specific 2012 Ford Focus in the dealer’s inventory and, in the Comments/Questions box, wrote “Does this one have a…
Added by Trace Ordiway on May 1, 2011 at 7:18am — No Comments
Added by Ralph Paglia on April 30, 2011 at 5:05pm — No Comments
Added by Ralph Paglia on April 30, 2011 at 4:30pm — No Comments
Announcing the first Automotive Digital Marketing Professional Community Blogging, Forum and Video Content Posting…Continue
Added by Keith Shetterly on April 30, 2011 at 12:00pm — No Comments
2) The Internet isn't "going away"--either your business is going to absorb the Internet and all it means, or the…
Added by Keith Shetterly on April 29, 2011 at 1:30pm — No Comments
Ever wonder why a sales consultant who is a rockstar on the floor fails on internet sales, and a rockstar internet sales consultant fails on the floor? It isn't because they don't want to sell vehicles; they clearly can do that. This happens because of a communication skill-set issue...
While studies vary on the subject, the scientific consensus is that during face-to-face communication, body language and tone-of-voice play the most important roles in what the customer…Continue
Added by TERRY GIBSON on April 29, 2011 at 7:28am — No Comments
The 7 Habits of Largely Ineffective Salespeople
It is with my sincerest apologies to Stephen Covey that I write these words. As I review his book The 7 Habits of Highly Effective People and consider the simplicity of most of its contents my mind goes to the insanity of our industry. I trust you will receive this in the spirit in which it is intended.
The 7 Habits of Largely Ineffective Salespeople is a compilation of vast…Continue
Added by Brad Alexander on April 28, 2011 at 9:28pm — No Comments
The rose, the symbol of love, beauty and romance can teach us a thing or five about social media. I bet you never looked at a rose and thought, wow rose that's deep. But in this post I am going to share with you five insights…Continue
Added by Paul Potratz on April 28, 2011 at 12:30pm — No Comments
“Reputation Management” (RM)?? I was part of the first group of folks who started using this term, as far as I know, and I have come to strongly dislike it: A great reputation is created with great customer service; it isn’t managed. However, if, by RM, you mean that you need to let the world know about your…Continue
The Kansas City Business Journal announces VinSolutions as a winner in their fifth annual Champions of Business™ Awards Program.
Overland Park, KS – April 28, 2011 – VinSolutions, an industry-leading developer of Internet-based Customer Relations Management (CRM) and Internet Lead Management (ILM) software, has been recognized by the Kansas City Business Journal as a Champion of Business™. The program honors Kansas City-area companies that have exhibited sustained excellence. The…
Added by Joseph Little on April 28, 2011 at 8:11am — No Comments
Compare the automotive industry from only a year ago to today or from ten years ago to today and we all will have the conclusion and understanding that this industry is ever changing and evolving. No longer is the car standing on the lot at a dealership a guarantee for a sale and no longer can you just stare out the window of a dealership waiting for business.
Digital shopping and digital living has created a very unique challenge for dealers. It now makes your…Continue
Written by Brian Solis - If you want to know where the future is headed, sometimes telling clues reside in how the youth of the world interact and share with one another.
With the rise of the Golden…Continue
2) Reputation begins with customer service that people must talk about. If you fail at great customer service and…Continue