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All ADM Member Blog Posts (9,213)

Why is Google punishing us?

Okay, I don't know that Google is indeed punishing us, but here's what a Google Maps search result looks like when I enter the search terms "Chevrolet dealer in Chester, Virginia."  Screen shot below.

 

This has been going on for 2-3 weeks, coinciding with the changes in the Google Places pages that we have been discussing here on ADM and elsewhere.  We have a decent Places page, by the way, no problem there.

 

See that red dot at Chester on the map?  That's our…

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Added by Joshua Michael Friedman on August 3, 2011 at 7:30am — 20 Comments

mobile malware doubles Android users' chances of infection

Spike in mobile malware doubles Android users' chances of infection



'Startup phase of mobile malware' shows experimentation by attackers, says…

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Added by Ralph Paglia on August 3, 2011 at 7:00am — No Comments

Google Putting PPC Ads at the Bottom of SERP Pages?

One of the SEO sites that I frequently read (www.searchengineland.com) has a VERY interesting post by a  reader, LebSEO Design's Wissam Dandan.  He has found examples of Google Adwords ads appearing at the bottom of the page for some searches.…

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Added by Ali Amirrezvani on August 2, 2011 at 12:38pm — No Comments

WHY WOULD YOU EVER PRICE A USED CAR AT $14,995 AGAIN?

While working with one of my clients covering a strategy on changing the price of a vehicle he had priced at $15,298, my first reaction was to tell him to reduce it down to $14,995 so he wouldn’t miss any searches done up to $15,000 because of his $298. Then it dawned on me, don’t even change it to $14,995 that might not work either. After the conversation, I come across a strategy that has changed the way I tell my dealers how to price a lot of their cars. It made me research all pricing…

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Added by Jasen Rice on August 2, 2011 at 10:36am — 22 Comments

Sales Performance Training: Managing Superstars

Everyone has worked with Negative Nellie and Cantankerous Craig and seen how they can poison the waters of progress with their hater-aide.  Their less than inspiring attitude spread like a cancer through what was once an optimistic and forward moving team.  To managers and fellow peers, it is easy to identify the Nellies and Craigs and see the impact they have on team…

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Added by Stephanie Young on August 2, 2011 at 7:00am — No Comments

Elevating The Awareness For Automotive Education and Sales Training

The August issue of Dealer Marketing Magazine hits dealer's desk this week and the focus of the issue is on dealer education and sales training.  I am very excited to have been selected to be part of the cover photo with a great group of automotive educators and trainers.

 

This summer PCG Digital Marketing kicked off the PCG Pit Stop tour and some of…

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Added by Brian Pasch on August 2, 2011 at 2:30am — 1 Comment

Social Media ROI - Are You Asking The Right Question

I've heard it said that everything is marketing.  Customer service is marketing, an employee's attitude is marketing, the appearance of your facility is marketing, and on and on.  I agree.

 

But is all marketing dependent upon an ROI?  How do you measure the ROI of free coffee in the waiting room (no small cost at today's prices)?  How do you measure the ROI of personnel attitude?  How do we measure the ROI of the appearance of your facility?  We all know those things are…

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Added by Tom Gorham on August 1, 2011 at 8:28pm — 2 Comments

Build Your Brand by Engaging Customers Online







“The Revolution Will Not Be Televised, But You Can See it on YouTube!” Presented by Mark Dubis at the 10th Digital Dealer Conference.



Car dealers everywhere need to beware of one major paradigm shift: the proliferation of online social media and user-generated communities. Your…

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Added by Richelle Farley on August 1, 2011 at 5:26pm — No Comments

Today's Salespeople Suck!

Today's Salespeople Suck!

A few weeks ago I was involved in a discussion on another website where the statement was made, “we do know there there's a dearth of talent on the floor”. My brain (fairly or unfairly) translated this into “today’s salespeople suck”. The post then went on to theorize…
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Added by Ed Brooks on August 1, 2011 at 8:27am — 38 Comments

Take Advantage of Google Mobile Ads

It is almost hard to comprehend how fast mobile Internet usage is growing.  According to Google, more smartphones were sold last year than PCs.  It's predicted that 50% of Americans will have a smartphone by the end of the year and that there will be 10 billion mobile Internet devices in 2012, up from the 2 billion that are activated today.  A child is more likely to own a cell phone than a book!

 

How is that going to impact the car buying experience and your online strategy? …

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Added by Ali Amirrezvani on August 1, 2011 at 7:21am — No Comments

Groupon launches location-based realtime offers, very cool...

Groupon location-based realtime offers http://tinyurl.com/3oxj25g ... is this the beginning of what could be like the mall scene in Minority Report http://tinyurl.com/5z9wxe ? very slick.

Added by Mike Brodeur on July 31, 2011 at 5:49pm — No Comments

Closed today............... Gone Fishin`!

Just havin` Fun today! Hope all of you ADM`ers are enjoying this gorgeous day too!



Ken-w-Catfish.jpg

Kenny99.jpg

 …

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Added by Ken Beam on July 30, 2011 at 11:02am — No Comments

Search Engine Reputation Management – Stop looking in the rear view mirror

Search Engine Reputation Management – Stop looking in the rear view mirror

When I entered the phrase “Search Engine Reputation Management” in Google, page one and page two delivered a litany of snippets that primarily revolved around the concept of restoring a damaged reputation stemming from either false reviews or a crisis that occurred and caused a lot of negative press around an individual or company.

Stop Looking in the rear view…

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Added by Ralph Paglia on July 30, 2011 at 10:44am — 1 Comment

How many phone calls can and should your internet department make?



Here’s a question I hear a lot at my Internet Sales 20 Groups: “How many phone calls should my department make per day?”

This question is huge, because simply dialing the phone can dramatically change the outcome of your dealership’s Internet Sales. Your Dealership’s Internet Department and BDC are, after all, a numbers game. Let me break it down for you:





  • The more people you dial, the more people you get on the phone.
  • The more people you get…
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Added by Sean V. Bradley on July 29, 2011 at 1:26pm — No Comments

Stop Whining About Price

Price cutting is a self-inflicted wound. Nobody holds a gun to your head and makes you cut your price. I know that many of you are thinking right now: "There is so much competition today that you can't maintain profits," "Everybody is giving everything away," "The salespeople can't negotiate," and "Everybody knows our pricing from the Internet..." Blah, Blah, Blah. Stop whining about price!

 

Only about ten percent of buyers buy on price alone. For that ten percent, you can…

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Added by Mark Tewart on July 29, 2011 at 12:52pm — No Comments

Fix-It Friday: How do I get my Facebook wall to be visible (pre-login) again?

We take pride in our Facebook page, and we try to put into practice a lot of the good advice here on ADM and elsewhere, on the tone and content of our social media, with decent results.  You can link to the page via our dealership web site (a new page opens when you click the "f" icon) and via our OEM site (our Facebook page is framed in there).

 

About three or four weeks ago, we noticed that -- unless you are already logged into Facebook -- you cannot see our wall any more. …

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Added by Joshua Michael Friedman on July 29, 2011 at 10:40am — 3 Comments

Google Enhances Adwords For Mobile Devices With Click To Call

Google send out notification to Certified Adwords Specialists about upcoming changes that impact Pay-Per-Click ads that utilize phone numbers on mobile devices.



This information is very important for dealers who have been using PPC ads for Mobile Devices.  If you are not targeting mobile devices, this is a reminder and wakeup call.… Continue

Added by Brian Pasch on July 29, 2011 at 10:30am — No Comments

The Social Dealership Magazine - First Issue

Well, here it is. The very first issue of the Social Dealership Magazine! It's packed with 11 top notch articles by industry experts! This is the ONLY auto industry magazine dedicated solely to social media. Read, Enjoy, And Learn!

 

The Social Dealership Magazine

 …

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Added by David Johnson on July 29, 2011 at 9:18am — No Comments

Engaging, Clicking & Converting

This blog was written by Todd Smith and originally published on July 14, 2011

Today, automotive dealerships must go beyond a static template website to gain the competitive edge in engaging and …

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Added by Justin Braun on July 29, 2011 at 6:30am — No Comments

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