Professional Community for Car Dealers, Automotive Marketers and Sales Managers
There are many ways to build trust with a potential customer and gain loyalty, especially when working with that customer for the first time.
One such bold suggestion was recently posed by Jim Kristoff on…Continue
I learned in differential calculus, that problem solving is easier if your start with the solution and work back to the problem. At first, this is an awkward testament to a person’s ability. We do not often spend time going backwards in life. In this case though, I found if I focus on the desired resolution, the pathway to resolving the problem becomes clear.
Added by Stephanie Young on September 27, 2011 at 7:30am — No Comments
(Part 2 – Find them)
In the first part of this 4 part blog, we reviewed how to “assess” what would be your “perfect Pre-owned inventory mix”.
Now that we know what vehicles we are looking for, the next step is “finding” them!
Added by Jim Kristoff on September 27, 2011 at 4:45am — No Comments
(Part 1 – Assess them)
Pre-Owned vehicles are the life blood of any successful automotive dealership!
For some dealers, that don’t floor plan pre-owned vehicles, this is where a LOT of cash can be found!
So why is it that some dealers feel that the Pre-owned…Continue
Added by Jim Kristoff on September 26, 2011 at 1:23pm — No Comments
What is designed to be a way for users to let Google know when a business has been closed is, in some cases, being abused by local competitors. Since it is so easy to mark a business closed in Google Places, some business are being tagged as closed when they aren't. When enough people mark a business as closed, Google will review whether or not this is true, though their review process isn't public.
Google seems to be doing what they can to address the issue. In the past,…Continue
Added by Ali Amirrezvani on September 26, 2011 at 12:30pm — No Comments
I know a lot of us use the Ning social media platform to run our automotive communities. What impact do you think Glam's purchase will have on you?
Added by Tony Guarnaccia on September 26, 2011 at 9:22am — No Comments
I'm not going to lie, I had fun sharing the 7 Ways to Kill the Newsticker story and playing to the massive crowd of those of you who HATE the "NewFacebook". The truth is, I actually "Like" it. And while I knew we had only seen a glimpse of the…Continue
Do you know the one thing that happens before 100% of the closes salespeople succeed at? If you discover that secret, you'll see an increase in your own closing ratio, or in your ability to drive your sales staff to repeating successful months over and over. The real beauty is, once you discover the secret, you have it. It becomes yours to use any time you need it.
This powerful secret will also work to help you improve yourself, increase your skills and develop your team…Continue
Added by John Fuhrman on September 26, 2011 at 6:32am — No Comments
Wow! My friends have pointed out that I needed another article for "trust-eroding" words and phrases--spoken or written--that can kill sales, so here comes Part 2 of what is now a series. What do I mean by…Continue
I'm prepping for a big strategy meeting with a dealer group. So I decide to verify my hunch that there is big opportunity in training the call handlers for better Appointment Set, CSI, Retention and all that good stuff. I decide to listen to a bunch of calls from some of the top performing dealerships in the country, to help identify the skill differences and training opportunities.
Then it hit me......How could I have missed this for so long??
Added by Ken Beam on September 24, 2011 at 3:26pm — No Comments
Facebook has redesigned the news feed (again!) and officially launched a ticker in the right-hand side of the screen.
Users have been seeing both of these changes in beta test versions in recent weeks, but today they go live across the site.
While the news feed and ticker at first seem like duplicates of one another, the…Continue
Added by Timothy Martell on September 24, 2011 at 12:18pm — No Comments
Want to make more sales or maybe just sound smarter? Then learn which words make lots of people--from your peers, to your bosses, to your CUSTOMERS--cringe. Spoken or written, these words lose you sales!
Irregardless. It's a common word now that is most often misused as a synonym for…Continue
I've been profoundly impacted by a free book called "Winning the Zero Moment of Truth" by Jim Lecinski. As a result of reading this book, I have created training materials, online…Continue
Added by Tom Kain on September 22, 2011 at 11:47pm — No Comments
There’s been a lot of talk recently about the death of the Internet Department and the birth of the digital dealer. I certainly agree with this in principle as the Internet and digital technology have essentially become part and parcel to most retail industries. However in car dealerships, at least, there are issues that can’t be glossed over or treated lightly. These are issues of implementation.…
Added by Tom Gorham on September 22, 2011 at 5:47pm — No Comments
Mark Zuckerberg and others announce revolutionary and supercool changes to Facebook.
According to Zuck in his introduction to the keynote:
Added by Joseph Little on September 22, 2011 at 12:46pm — No Comments
OK.... here it is.... the vast majority (and I know you may be the exception!) of talented Sales Reps, and Sales Managers flat out suck on Sales Calls. Don't throw rocks at me yet....
The most common successful Sales Rep is a great influencer.... super at helping customers make good choices and delivering units. In fact, if it weren't for the common disease we seem to share (and I come from the floor), A.D.D., we would all be lawyers. If it weren't for our other common…Continue
Last week I was busy leading a class of new salespeople through our 21st Century Sales Program(c) and as with all of my classes, one or two students always emerge as leaders but, not always the ones you'd think. There are the ones who are eager to participate, but they aren't necessarily the leaders. Others seem to know the answers to all the questions, but that may not mean leadership.
The ones that stand out are often in the background. But, if you recognize them, you…Continue
Baseball is America’s game. It provides thrills, strategy, suspense, heroics and athleticism all in one.
As of the writing of this article, (September 22, 2011) the batting average for ALL Major League players stand at .255.
That translates into 255 hits for…Continue
Added by Jim Kristoff on September 22, 2011 at 4:41am — No Comments