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All ADM Member Blog Posts (11,973)

What is Socialcasting?

Socialcasting is not a new phenomenon but new technologies have provided more effective ways in which to capitalize on it.

It has developed out of several technology trends including instant messaging, videoconferencing; social networking;…


Added by Bill Cosgrove on October 8, 2013 at 12:33pm — No Comments

Patrick BMW Offers Customer a Choice--and it Pays Off!

Sales Manager Rocco Massarelli began to notice a trend at Patrick BMW. “Everything is done online now. Our marketing, our test drive appointments, even our service appointments are done via the Web. I’ve been in the industry for over 28 years now, and this is a big…


Added by Ketty Colom on October 8, 2013 at 8:56am — No Comments

Does it REALLY matter if dealer chat vendors are “car people”?

I could just say 'yes' and make this the shortest blog post ever, but here is why it matters…not that you want the gang from the Used Cars movie in this photo helping you with your business, but having 'car people' involved makes a HUGE difference.

As a dealer, when you look at your DMS, your…


Added by Big Tom LaPointe on October 8, 2013 at 8:30am — No Comments

Are You Sabotaging Your Own Success?

How many nicknames can you think of for your television set? There’s the ‘boob tube’ and the ‘idiot box’.  It has been labeled the electronic babysitter. I’ve even seen it described as the ‘electronic plague’ and the ‘downfall of…


Added by Al Mosher on October 8, 2013 at 6:50am — No Comments

Why Dealers Already Offer The Apple Experience

Articles are continuously being written in hopes of dissecting and duplicating the Apple Store experience for other businesses. I’ve even seen sessions at industry conferences that revolve around how to duplicate this in car dealerships. While I agree that it should be every dealership’s goal to achieve the level of…


Added by Mike Gorun on October 8, 2013 at 6:03am — 1 Comment

'Ron Burgundy' pitches 2014 Dodge Durango

2014 Dodge Durango

From Donald Sutherland’s longtime voiceovers for Volvo to Peyton Manning pitching Buicks, automakers use a range of celebrity endorsers. To…


Added by Jon Floyd on October 8, 2013 at 6:00am — No Comments

Technology Assisted Objection Handling

Does your dealership have tools that should help your sales and business development people be more effective?


As consumer transparency becomes more important in the automotive industry dealers are hooking up with more vendors that allow for transparency.  It is no secret that some…


Added by Stan Sher on October 7, 2013 at 4:29pm — No Comments

Cars Show Smallest Decline in Recent Weeks

The data and reports gathered by Black Book this past week pointed out some interesting actions and reactions. One can’t look at the market as a whole and paint the picture of movement with one broad stroke and say it is up or it is down or that it is steady. There were changes within pockets, various segments, or even whether it was significant change within the low end of the quality spectrum or even reacting the same way on the late…


Added by Carroll Nguyen on October 7, 2013 at 2:00pm — No Comments

Auto/Mate Integrates DMS with AutoAlert® Data Lead Mining Solutions, Turning Big Data Into Big Profits

ALBANY, N.Y. – October 7th, 2013 – Auto/Mate Dealership Systems ( announced today that its AMPS Dealership Management System (DMS) is fully integrated with AutoAlert, Inc.'s data lead mining solutions. Auto dealers using both systems can leverage the comprehensive data stored in their DMS like never before, using AutoAlert®'s abilities to identify and communicate opportunities that lead to more sales and higher gross…


Added by Mike Esposito on October 7, 2013 at 10:08am — No Comments

What Do You Need to Know about the Change in the HazCom Regulation?

Employers are responsible for implementing the changes in the Hazard Communication regulation at their dealership. So, as an employer, what do you need to know about the Hazard Communication changes?

  1. Hazards must now be classified, noting the hazard class and hazard…

Added by Rebecca Ward on October 7, 2013 at 8:00am — No Comments

Incoming Call Concepts...Easy as 1,2,3

Incoming phone calls are as easy as 1,2,3..…


Added by Danny Benites on October 7, 2013 at 7:38am — No Comments

Corvette supplies

Corvette supplies

High demand to limit Corvette supplies

If GM sticks to its current production plan for  the redesigned 2014 Corvette, output will nearly double to about 30,000 units  for a full year.…

Added by Jon Floyd on October 7, 2013 at 5:30am — No Comments

Make Money Mondays With Sean V. Bradley - Special Edition - Cory Mosley - "Little Things""></a>; 856-546-2440 Make Money Mondays With Sean V. Bradley - Special Edition - Cory Mosley - "Little…


Added by Sean V. Bradley on October 6, 2013 at 9:30pm — No Comments

Dealer Synergy Supports National Breast Cancer Awareness Month & Asks Dealerships To Do The Same

Dealer Synergy Supports National Breast Cancer Awareness Month & Asks Dealerships To Do The…

Added by Sean V. Bradley on October 5, 2013 at 11:52am — No Comments

Measuring ROI on Your Dealership's BDC Operations and CRM Implementation

Dealers can Calculate the Return On Investment (ROI) of Customer Relationship Management (CRM) Daily Work Plan Activities in a Business Development Center (BDC) by Tracking 5 Key Process Measurements...…


Added by Ralph Paglia on October 5, 2013 at 7:30am — 2 Comments

Top Ten Blogs and Auto Industry News 9/30-10/4

ActivEngage, the most trusted brand in automotive live chat brings the top ten blogs and news stories right to you! We monitor industry trends, current events, and the auto dealer community every week to bring you the top ten blogs and stories from around the…


Added by Ketty Colom on October 4, 2013 at 1:02pm — No Comments

The Real Relationship Between Your Customer Reviews & Your SERP Results

by Josh Escusa, Reputation Management Specialist…


Added by CDK Global on October 4, 2013 at 10:00am — 1 Comment

What you can learn from Mercedes' amazing attention grabber!

Last Monday, Mercedes-Benz released a video that has now been viewed over 4 and a half million times on Youtube.

Its star? A dancing chicken. A bunch of them.

You wouldn't have thought that the best way to advertise the adaptive stability control of a Mercedes-Benz vehicle would be a chicken and a pair of hands showing off their moves but 4 and a half million people…


Added by Joshua Pullan on October 4, 2013 at 7:48am — No Comments

Car And Trucks See Improvements with Gas Prices Declining

There is no question that there is a hint of fall weather in the air when I stepped out each morning this past week. At my house even a few leaves are scattered around the yard. As the old saying goes, when the leaves fall, prices will also fall. Notice I said a “few leaves”. This means it is still a relatively solid market. Most of the comments included within the Black Book survey personnel reports from the past week indicated an overall softness with a few describing the market as…


Added by Carroll Nguyen on October 3, 2013 at 11:36am — No Comments

The 4 Levels of Customer Satisfaction

Collins English Dictionary defines customer satisfaction this way, a feeling of satisfaction with a product or service obtained from a business”. Anyone who works with the public has had the importance of customer satisfaction drummed into their head repeatedly. For years businesses have made it one…


Added by Al Mosher on October 3, 2013 at 7:31am — No Comments

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