There is nothing more frustrating to a customer than being told a repair will take X amount of time - only to be informed later that it will take longer. To those who work in busy dealership service departments, this happens frequently. Customers come in for one thing and, during the multi-point inspection, additional issues are found. Or, as can sometimes be the case, a…

Recruiting and hiring quality personnel for vehicle sales has never been easy, but according to most dealers I talk with, it’s never been as difficult as it is today. Even most of those in the job market with an interest in a “sales” career state that they want to stay away from selling…

According to a recent article in Automotive News, Motorcars Honda in Cleveland Heights, Ohio, believes that the future of franchise dealership profitability lies in efficient vehicle service, and as a result it’s service…

As new vehicle sales profits become more difficult, it is important to increasingly turn your attention to growing your service business.  Dealers are rightly interested in finding new service customers to replace lost customers. However, service conquest is very difficult because you must overcome three challenges: reaching current driver, determining service need, and…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …

The buzz today among vendors in the automotive industry is all about making the car buying transaction faster and more convenient for the consumer. I get it. Consumers think it takes too long to buy a car, so technology companies are inventing ways to trim down that transaction time. Sure, it may make car buying an easier and more convenient experience for consumers which,…

Authentic, verified leads often translate into sales. In a way, a dealerships sale is directly related to the leads it gets. The better the quality of the leads the better is the sales. Hence the need to buy or subscribe to quality auto leads, which can be generated only by a professional…

As a leading texting solutions provider in the automotive industry, it has become a responsibility of AdvantageTec to further amplify all the cries for help in preventing texting and mobile phone usage while driving. A majority of adults believe they can text and drive but the data proves them wrong. This problem reminds me of…

The 2015 Car Buyer of the Future Study by AutoTrader indicates that most car buyers want to finish their purchase face-to-face with a salesperson.

That seals the deal for the dealership model into the future, but there’s more to it. Of the same group of…

If you have been to a wholesale market, you must have noticed that 4-5 out of hundreds of shop draw maximum number of customers, while the rest are doing just average.

Why do some people excel, while others, despite selling the same product…

CarSaver to Open 250 Car Shopping Centers at Walmart Stores

Bentonville, Ark. and Miami, Fla. – March 21, 2018 – Walmart and CarSaver today announced they will expand a program that helps…

How to Conduct an SEO Audit of a Car Dealership Website: Checklist for 2018 Edited and Reposted from Instructions Written by Gregory Mount…

Real world reports from auto dealerships in SpringboardAuto study show how online financing helps to improve customer satisfaction, and increase the likelihood of continued patronage

Irvine, CA –March 22^nd,…

JD Power Automotive Website Evaluation Study

Cross Device (AWESxD) - Desktop Site (2018)…

FTC Challenges CDK Global, Inc.’s Proposed Acquisition of Competitor Auto/Mate, Inc.

Acquisition would harm competition in dealer management system software for new car…

Your Trust Dashboard Part 2

In our most recent blog, we reported that trust is the #1 factor for women in determining where they buy…

When J.D. Byrider, a  leading used car sales and finance enterprise, expanded geographically and organically, they began an engagement with Equifax Inc. (NYSE:  EFX), a global…

Albany, NY – March 20, 2018​ – The Federal Trade Commission (FTC) has blocked Auto/Mate Dealership System’s pending acquisition by CDK Global.

In April 2017, the two companies signed an agreement outlining terms…