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Featured ADM Member Blog Posts – January 2018 Archive (57)

The Art of Turning Complaints into New Customers

The auto industry is…

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Added by Chris Miller on January 31, 2018 at 6:00am — No Comments

How Did The Navigator & Tiguan Grammy Ads Impact Auto Shoppers?

Jumpstart Automotive Media analyzed shopping patterns from millions of automotive shoppers…

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Added by John Sternal on January 30, 2018 at 11:30am — 2 Comments


Dealer
How does a barber learn to shave?

I came across a quote recently and I cannot remember the author, but I sure remembered the quote. It goes like this; “A barber learns to shave by shaving fools.”

 

It struck me that many times in Customer Service, the person I am engaged with is “learning to shave” with me. What…

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Added by Leonard Buchholz on January 30, 2018 at 7:00am — 1 Comment

Market Holding Better on Values, Especially SUVs

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.

  

This week’s Black Book Market Insights report offers insight into moving car and truck trends…

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Added by Black Book on January 30, 2018 at 7:00am — No Comments

Do You Care How You Receive Your Customer’s Money? You should!

The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks, to debit cards, all these shifts had one thing in common: More convenience and reduced friction.

Well, what are consumers doing now?

According to…

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Added by Ujj Nath on January 30, 2018 at 6:00am — 1 Comment

Why Consumers Are Navigating Away from Traditional Customer Service

In a very interesting dynamic shift, consumers are increasingly changing how they want to interact with businesses for customer…

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Added by Mike Gorun on January 30, 2018 at 6:00am — 1 Comment

Don’t Eat Tomato Soup with Chopsticks

As a dealership, there are many ways you…

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Added by Mike Gorun on January 23, 2018 at 7:00am — No Comments

Offer trust to your car dealership customers

In the automotive industry, trust is a must.

No matter if you are a car company, car distributor or a car dealership, trust is essential for building a strong customer-service provider relationship. But it is not something given. You need to earn…

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Added by Thomas F. Jung on January 23, 2018 at 2:30am — No Comments

Flashpoint's Open letter to Hyundai, Innocean and their New Media Agency Canvas Worldwide...

An Open letter to the Hyundai, Innocean and their New Media Agency Canvas Worldwide...

What Your Dealers…

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Added by Ralph Paglia on January 22, 2018 at 7:45pm — No Comments

Need for Speed? Top Signs You’re a Reckless Driver & How to Fix That

Approximately 27 percent of all fatal car accidents involve speed, according to the National Highway Traffic Safety Administration.

Of those deaths, approximately 39 percent were males between the ages of 15 and 20, but other groups are involved as well. If…

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Added by Hannah Whittenly on January 22, 2018 at 12:30pm — No Comments

5 Challenges Dealers Face in Growing Service Profits

To grow profits in today’s automotive environment, many auto dealers are…

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Added by Scot Eisenfelder on January 22, 2018 at 6:30am — No Comments

Is Your Current Response Time Good Enough?

Only 37% companies respond to their lead within an hour – HBR

Research shows that chances of qualifying a lead decrease drastically with time. Longer wait times means sales lost. Based on Lead360 Research, lead conversion is determined 57% by the lead quality and 43% by…

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Added by Vidushi Jain on January 20, 2018 at 8:30pm — No Comments

Want to Promote Your Business? Instagram Is The Grandest Platform Among All!

In the present time, people are much habituated with social media. Certainly, we are also not out of that part, and you will observe that if one day, you would not be able to spend time on the social site such as Facebook, and Instagram. Facebook and this app are related to each other. Once, Facebook had…

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Added by Walter Moore on January 19, 2018 at 8:50pm — No Comments

TagRail™ Launches Digital Retail Platform that Pulls Shoppers from their Livingrooms to Dealers’ Showrooms

TagRail™, the creator of DealerTag™ and the Lexus Plus CEM App, announced today the general availability of its Digital Retail Platform.

It is a dealer-customizable and brandable online car-buying tool to help dealerships attract, engage, and close more…

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Added by Jim Leman on January 19, 2018 at 1:00pm — No Comments

Body Language Is Important…But Even More So In Digital Marketing

Interpreting meaning through communication can be hard.

 …

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Added by Timmy D. James on January 19, 2018 at 6:00am — No Comments


Vendor
An automotive spare parts online shop may be the perfect business idea for you

The automotive car parts industry is continuously growing, due to the increasing interest car owners show to this particular solution when it comes to their vehicles.

Aftermarket auto car parts show the same quality as manufacturer ones do, but the prices…

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Added by Cynthia Madison on January 19, 2018 at 1:00am — No Comments

How to Get Your Cars from the Factory to the Showroom

Owning and operating an automotive dealership is clearly a big job.

It can be immensely stressful to own and run a business that sells small products. Vehicles are massive pieces of equipment. They're a whole other ballgame. If you're interested in a career that…

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Added by Rachelle Wilber on January 18, 2018 at 3:00pm — No Comments

BLACK BOOK DATA SHOWS ALL VEHICLE SEGMENTS DEPRECIATING SLIGHTLY HEADING INTO 2018

According to Black Book® data, the average price of a used vehicle for model years 2012-2016 depreciated in value by -2.9%.
  • Cars overall…
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Added by John Sternal on January 18, 2018 at 10:30am — No Comments

Jumpstart Automotive Media Path to Purchase Insights: Ford Mustang is Most-Viewed Vehicle of 2017; Toyota Camry Sees Highest Growth with a 62% Increase

Jumpstart Automotive Media, a leading media, insights, and marketing solutions company, reveals the vehicles shoppers researched most during 2017, and the vehicles that saw the biggest jump in views during the year.
  …
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Added by John Sternal on January 18, 2018 at 10:30am — No Comments

Service Departments, Get Ready for the future of Voice!

Consumers are all about convenience.

The Internet has opened access to instant information and new technology…

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Added by Ujj Nath on January 17, 2018 at 6:30am — No Comments

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