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Aaron Hassen's ADM Discussions

POLL QUESTION: Please Respond

Started Apr 11, 2012 0 Replies

The question:If local shoppers could communicate instantly with a dealership salesperson and ask a question right from the dealership's Google Places listings, Print Ads, Window Stickers (think after…Continue

Tags: places, chat, google, connect, text

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Aaron Hassen's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Aaron Hassen commented on J.D. Rucker's blog post Website Chat Should Shoot for Quality First, Quantity Second
"Thank you."
Mar 21
Aaron Hassen commented on J.D. Rucker's blog post Website Chat Should Shoot for Quality First, Quantity Second
"Dealers use photos and videos and buyers respond to them. Would you suggest taking photos and videos off of websites as well since there is a potential load time involved? I am guessing you wouldn't because those have also proven to increase…"
Mar 21
Aaron Hassen commented on J.D. Rucker's blog post Website Chat Should Shoot for Quality First, Quantity Second
"Alexander,I'm not sure where you are coming from here, but someone from our team would be happy to personally address any issues you might be having with Contact At Once!.  Our live chat and mobile text platform currently hosts 13,000…"
Mar 21
Aaron Hassen commented on J.D. Rucker's blog post Website Chat Should Shoot for Quality First, Quantity Second
"Hi JD, Great post. Right up front, I represent the largest (by marketshare) chat vendor in the automotive industry, Contact At Once!. We have been saying for years that chat and text are best viewed as typed out phone calls.  For years dealers…"
Mar 18
Josh Knutson commented on Aaron Hassen's blog post Dealers Beware: New Texting Regulations In Effect (7 Tips)
"Great article Aaron super helpful and thanks for including the pdf!"
Nov 1, 2013
Greg Johnson liked Aaron Hassen's blog post Dealers Beware: New Texting Regulations In Effect (7 Tips)
Nov 1, 2013
Alexander Lau commented on Aaron Hassen's blog post Dealers Beware: New Texting Regulations In Effect (7 Tips)
"Yeah, this has been on their radar for some time. Obviously, everything moves slowly with the powers that be, but no surprise whatsoever. It's no different than what they've done with CAN/SPAM, just a different format. Ralph, you've…"
Oct 25, 2013
Aaron Hassen commented on Aaron Hassen's blog post Dealers Beware: New Texting Regulations In Effect (7 Tips)
"That's right.  Even though someone may be interested in a vehicle, according to the new regulations, that is not enough to warrant texting their personal number without their prior written permission.  Using a product like Mobile…"
Oct 24, 2013
Angela Martin commented on Aaron Hassen's blog post Dealers Beware: New Texting Regulations In Effect (7 Tips)
"Aaron-Is that true for just texting individual customers in response to their inquiry on a vehicle?  I would be interested in learning more about your texting solution.  I do strongly agree with your stats on the text vs. email open…"
Oct 24, 2013
Aaron Hassen commented on Aaron Hassen's blog post Dealers Beware: New Texting Regulations In Effect (7 Tips)
"Hi Angela, The new texting laws are much akin to the CAN/SPAM act which regulates email. The idea is to protect consumer inboxes and privacy. So, just like companies are required to confirm opt-in before emailing (typically using a double opt-in…"
Oct 24, 2013
Angela Martin commented on Aaron Hassen's blog post Dealers Beware: New Texting Regulations In Effect (7 Tips)
"Aaron- Thank you for the great article.  It helped to clear up some confusion about the new texting rules.   Do you know if the new law has any new regulations for texting a customers on an individual basis with vehicle information or…"
Oct 24, 2013
Aaron Hassen's blog post was featured

Dealers Beware: New Texting Regulations In Effect (7 Tips)

With the latest Telephone Communications Protection Act (TCPA) rules settling into place, we’ve got to remember that not all texts are created equal.Is your dealership’s texting up to snuff? Do what it takes to get there…because 97% of…See More
Oct 23, 2013
Ralph Paglia liked Aaron Hassen's blog post Dealers Beware: New Texting Regulations In Effect (7 Tips)
Oct 23, 2013
Ralph Paglia commented on Aaron Hassen's blog post Dealers Beware: New Texting Regulations In Effect (7 Tips)
"Telephone Consumer Protection Act (TCPA) Guide for Contact Centers Recent changes in outbound dialing legislation and consumer protection regulations, specifically changes to the Telephone Consumer Protection Act (TCPA), have the outbound…"
Oct 23, 2013
Aaron Hassen posted a blog post

Dealers Beware: New Texting Regulations In Effect (7 Tips)

With the latest Telephone Communications Protection Act (TCPA) rules settling into place, we’ve got to remember that not all texts are created equal.Is your dealership’s texting up to snuff? Do what it takes to get there…because 97% of…See More
Oct 23, 2013
Aaron Hassen posted a photo
Oct 15, 2013

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Contact At Once! Auto Dealer Chat
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider, Marketing Services Provider
REQUIRED: Your Business Phone Number
+1-866-358-3880
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.autodealerchat.com
YOUR Email address for business contacts
sales@contactatonce.com
Select All franchises/brands you are associated with
1-Acura, 4-BMW, 21-Kia, 24-Lexus, 43-Toyota, 44-OEM Certified Used Vehicles
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
Rated #1 dealer chat on DrivingSales.com and selected by Edmunds.com AutoTrader.com, Cars.com, OEMs and more than 10,000 dealerships. Drive 25%+ more online consumers into sales conversations with your dealership and sell more cars using live chat.
What will YOU contribute to the ADM Community?
How to generate more sales from your dealership website and third-party listings. Analyzing the more than 2 million consumer-to-dealer chat conversations to tell you which vehicles car shoppers talk about most.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.groganstownechryslerdodge.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.automotivedigitalmarketing.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.autotrader.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.twitter.com/autodealerchat
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.facebook.com/autodealerchat
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com/user/contactatonce
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
The Cobalt Group, Dealer.com, Dealerskins, TK Carsites, Xi Group, VinSolutions.com
INTERNET LEAD Suppliers You Have Experience Using
Cars.com NewLeadsPlus, CarsDirect.com, OTHERS
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
vinSolutions, OTHER

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Aaron Hassen's ADM Blog

Dealers Beware: New Texting Regulations In Effect (7 Tips)

Posted on October 23, 2013 at 11:00am 7 Comments

With the latest Telephone Communications Protection Act (TCPA) rules settling into place, we’ve got to remember that not all texts are created equal.

Is your dealership’s texting up to snuff? Do what it takes to get there…because…

Continue

New Dataium, Cars.com Live Chat Study

Posted on October 15, 2013 at 6:52am 0 Comments



Evidence building that in 2013 live chat is key to helping today's dealers sell more cars. The latest Dataium study which included Cars.com included findings such as:

  • Dealers with live chat generate 79% more leads
  • Chat prospects are 4x more likely to submit a lead
  • Shoppers who chatted from Cars.com were 17.5% more likely to visit…
Continue

It’s a Follow-Up Game & Text Messaging Can Help

Posted on August 1, 2013 at 8:21am 0 Comments



No dealership (indeed, no business) can thrive on leads alone. It’s a team effort with follow-up as the true MVP. After all, follow-up turns those leads into ups and eventually closes the sale. But follow-up often feels like a waste of time. It’s all too easy for consumers to ignore or push…

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Top 20 Most Chatted About Vehicles of 2013

Posted on July 18, 2013 at 4:30am 0 Comments

The results are in...Based on approximately 3.2 million chats consumers have had with dealers in 2013, these are the vehicles online shoppers are interested in most.

Contact At Once! released its semi-annual list of Most Chatted About Vehicles today, with the Toyota Camry on top for most dealer chats generated so far this year.…

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