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Ujj Nath
  • Signal Hill, CA
  • United States
  • myKaarma
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Ujj Nath's blog post was featured

The Future of Service: A World Without Paper

If you haven’t noticed, a revolution is happening in our society. More and more businesses are going paperless. Airlines issue boarding passes via, email, text message or through a mobile app. Sporting and entertainment tickets are increasingly delivered via email or through a mobile app. Most credit card companies and banks…See More
Wednesday
Ujj Nath posted a blog post

The Future of Service: A World Without Paper

If you haven’t noticed, a revolution is happening in our society. More and more businesses are going paperless. Airlines issue boarding passes via, email, text message or through a mobile app. Sporting and entertainment tickets are increasingly delivered via email or through a mobile app. Most credit card companies and banks…See More
Feb 13
Ujj Nath's blog post was featured

Why Are We Using Smoke Signals to Communicate with Customers?

We’re failing. Consumers have moved on yet we’re still trying to do the things that we’ve always done. Fast and efficient communication with consumers is vital to maintaining and growing your dealership revenue. However, many dealerships keep hanging on to the old methods they have grown comfortable with: phone calls and…See More
Feb 8
Ujj Nath posted a blog post

Why Are We Using Smoke Signals to Communicate with Customers?

We’re failing. Consumers have moved on yet we’re still trying to do the things that we’ve always done. Fast and efficient communication with consumers is vital to maintaining and growing your dealership revenue. However, many dealerships keep hanging on to the old methods they have grown comfortable with: phone calls and…See More
Feb 6
Ujj Nath's blog post was featured

Do You Care How You Receive Your Customer’s Money? You should!

The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks, to debit cards, all these shifts had one thing in common: More convenience and reduced friction.Well, what are consumers doing now?According to…See More
Feb 3

Dealer
Myrtle Tran commented on Ujj Nath's blog post Do You Care How You Receive Your Customer’s Money? You should!
"New way to think) "
Jan 31

Dealer
Myrtle Tran liked Ujj Nath's blog post Do You Care How You Receive Your Customer’s Money? You should!
Jan 31
Ujj Nath posted a blog post

Do You Care How You Receive Your Customer’s Money? You should!

The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks, to debit cards, all these shifts had one thing in common: More convenience and reduced friction.Well, what are consumers doing now?According to…See More
Jan 30
Ujj Nath posted a blog post

Using an “Outside-In” Strategy for Customer Experience

Providing the right experience that attracts and keeps customers can be difficult. Why? Well, according to an article on CMSWire, we are doing it backwards. The Toyota Product System, otherwise known…See More
Jan 24
Ujj Nath's blog post was featured

Service Departments, Get Ready for the future of Voice!

Consumers are all about convenience.The Internet has opened access to instant information and new technology continuously enables consumers to accomplish goals faster, access information more easily and organize their lives -- all without the help of a single live person.In fact, the most influential new technology may well be voice…See More
Jan 18
Ujj Nath posted a blog post

Service Departments, Get Ready for the future of Voice!

Consumers are all about convenience.The Internet has opened access to instant information and new technology continuously enables consumers to accomplish goals faster, access information more easily and organize their lives -- all without the help of a single live person.In fact, the most influential new technology may well be voice…See More
Jan 17
Ujj Nath's blog post was featured

Give Them Some Skin in the Game, Stop the Silos

There can be no arguing that most dealerships operate in silos. Typically, four exist: New Car Sales, Used Car Sales, Service and Finance. These four departments usually work independently of each other, each with its own revenue and volume goals, yet all are undeniably intertwined. And, as their goals aren’t aligned, the resulting friction costs…See More
Jan 11
Ujj Nath posted a blog post

Give Them Some Skin in the Game, Stop the Silos

There can be no arguing that most dealerships operate in silos. Typically, four exist: New Car Sales, Used Car Sales, Service and Finance. These four departments usually work independently of each other, each with its own revenue and volume goals, yet all are undeniably intertwined. And, as their goals aren’t aligned, the resulting friction costs…See More
Jan 10
Ujj Nath's blog post was featured

Do You Want E-Contracting or Not? Decide Already!

Much progress has been made in the journey towards paperless transactions.We can now sign tax returns online; sign electronic pads at many retailers when using credit cards; and, in some cases, receipts are even emailed to us. When FedEx or UPS make deliveries we no longer sign a paper log, but a mobile electronic pad.So, why is the automotive…See More
Jan 5
Ujj Nath posted a blog post

Do You Want E-Contracting or Not? Decide Already!

Much progress has been made in the journey towards paperless transactions.We can now sign tax returns online; sign electronic pads at many retailers when using credit cards; and, in some cases, receipts are even emailed to us. When FedEx or UPS make deliveries we no longer sign a paper log, but a mobile electronic pad.So, why is the automotive…See More
Jan 2
Ujj Nath's blog post was featured

Bots Help the Grinch Steal Christmas

A trending technology is the use of bots in customer service. While bots can certainly help companies manage communications faster, sometimes they fail to provide the correct information and consumers just stop communicating with them, pick up the phone and overload call center phone lines.Have you ever tried to ask Amazon’s Alexa for information, or to…See More
Dec 21, 2017

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
myKaarma
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
310-982-7707
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.mykaarma.com
YOUR Email address for business contacts
tom.ross@mykaarma.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
310-982-7707
Select All franchises/brands you are associated with
99-Not Applicable
ADM is a Professional Network, describe: "Why should anyone do business with you?"
I have 25 years of experience as an entrepreneur and automotive industry executive
"What will YOU contribute to the ADM Community?"
best practice blogs
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.mykaarma.com
Social Media, Network or Blog site you recommend (ie; www.AutomotiveSocial.com)
http://www.mykaarma.com
INVENTORY MERCHANDISING or Classified Listing site you recommend (ie; www.Cars.com)
http://www.mykaarma.com
YOUR Twitter profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.twitter.com/mykaarma
YOUR Facebook Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.facebook.com/mykaarma
YOUR YouTube Channel, or one you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.mykaarma.com
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
NOT APPLICABLE
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEMS (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

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Ujj Nath's ADM Blog

The Future of Service: A World Without Paper

Posted on February 13, 2018 at 6:02am 0 Comments

If you haven’t noticed, a revolution is happening in our society. More and more businesses are going paperless. Airlines issue boarding passes via, email, text message or through a mobile app. Sporting and entertainment tickets are increasingly delivered via email or through a mobile app. Most credit card companies…

Continue

Why Are We Using Smoke Signals to Communicate with Customers?

Posted on February 6, 2018 at 7:01am 0 Comments

We’re failing. Consumers have moved on yet we’re still trying to do the things that we’ve always done. Fast and efficient communication with consumers is vital to maintaining and growing your dealership revenue. However, many dealerships keep hanging on to the old methods they have grown comfortable with: phone…

Continue

Do You Care How You Receive Your Customer’s Money? You should!

Posted on January 30, 2018 at 6:00am 1 Comment

The way consumers can pay for goods has dramatically changed over time. From bartering, to cash, to checks, to debit cards, all these shifts had one thing in common: More convenience and reduced friction.

Well, what are consumers doing now?

According to…

Continue

Using an “Outside-In” Strategy for Customer Experience

Posted on January 24, 2018 at 7:19am 0 Comments

Providing the right experience that attracts and keeps customers can be difficult.

 

Why?

 

Well, according to an article on CMSWire, we are doing it…

Continue

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