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Big Tom LaPointe
  • Male
  • Dunedin, FL
  • United States
  • CARCHAT24 - only 24/7, Fully…
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Big Tom LaPointe's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Jose M Alonso and Big Tom LaPointe are now friends
21 hours ago
Big Tom LaPointe commented on Jose M Alonso's blog post I am " The American Dream"
"Cool story"
22 hours ago
Big Tom LaPointe commented on Timothy Martell's blog post How to Build a Blog Audience from the Ground Up
"well done! so paying for malaysian followers probably isn't the best?"
yesterday
Big Tom LaPointe shared Timothy Martell's blog post on Google +1
yesterday
Big Tom LaPointe liked Timothy Martell's blog post How to Build a Blog Audience from the Ground Up
yesterday
Big Tom LaPointe posted a photo

CarChat24 receives 4th DrivingSales Dealer Satisfaction Award

Thank you to our dealers for awarding us Top Chat Provider for the fourth year! We're proud to be a ‪#‎DrivingSales‬" award recipient. CarChat24 Sales VP Jeff Sterns is pictured with Josh Phelon at ‪#‎NADA2015‬. We are honored and humbled to serve…
Thursday
Big Tom LaPointe commented on Ralph Paglia's photo
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car-buyer-mobile-device-shopping-activities

"whose survey? rat bastards didn't include chat LOL"
Thursday
Big Tom LaPointe liked Ralph Paglia's photo
Thursday
Big Tom LaPointe posted a blog post

Chat Success – JUST DO IT!

Some people want it to happen, some wish it would happen, others make it happen. ~ Michael JordanAnybody with even a passing interest in sports in the 80’s and 90’s has vivid memories of basketball legend Michael Jordan defying gravity to fly through the air and slam dunk a basketball. Again, and again, and again. The man was virtually…See More
Wednesday
Big Tom LaPointe posted a blog post

Weight Watchers: Live Chat goes mainstream

Live Chat isn’t a website novelty any more. It’s a major communication channel between businesses and their clients, and the rollout of Weight Watchers’ new live chat coaching program is a huge example of this trend. Can the weight loss giant serve as an example for car dealerships that have yet to deploy live chat on their websites?Major customer service leaders, including Nordstrom, Disney and Home Depot have chat available for their…See More
Monday
Big Tom LaPointe might attend Ralph Paglia's event
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Automotive Customer Loyalty and Retention Conference at Rosen Shingle Creek Resort | Orlando, FL

March 24, 2015 to March 26, 2015
The Automotive Customer Loyalty and Retention ConferenceMarch 24-26, 2015 | Rosen Shingle Creek Resort | Orlando, FL Automotive dealerships, along with many other service oriented industries, have begun to fully recognize the importance of customer loyalty and retention. It’s simply not enough anymore to send customers…See More
Monday
Big Tom LaPointe was featured
Jan 18
Big Tom LaPointe's blog post was featured

“They ain’t coming back”

Anyone who has hung in the car business as a sales pro can look back at their early days on the floor and remember who taught them their biggest lessons. Perhaps one of the biggest (and most challenging) lessons for me was truly understanding the message of one sales manager: “They ain’t coming back.”"...if the statistic is accurate that a car shopper will only walk onto 1.4 dealerships for their purchase, then you had better make the most…See More
Jan 15
Big Tom LaPointe posted a status
"#Webinar 7 Sins of Chat: Thursday, January 15th at 1:37pm EST. Jeff Sterns special guest of Paul @Potratz, ow.ly/H42lw @JeffCarChat24"
Jan 12
Big Tom LaPointe posted a blog post

“They ain’t coming back”

Anyone who has hung in the car business as a sales pro can look back at their early days on the floor and remember who taught them their biggest lessons. Perhaps one of the biggest (and most challenging) lessons for me was truly understanding the message of one sales manager: “They ain’t coming back.”"...if the statistic is accurate that a car shopper will only walk onto 1.4 dealerships for their purchase, then you had better make the most…See More
Jan 11
Big Tom LaPointe commented on Ralph Paglia's blog post Automotive Consumer Trends For 2015
"cool insights...not sure how many will actually make a difference in car sales, but great info! :)"
Jan 11

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
CARCHAT24 - only 24/7, Fully Managed, Automotive Exclusive chat with page 1 Proactive Invite
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Sales Professional, Dealership Marketing Professional - Tier 3, Consultant, Marketing Services Provider, Technology Professional, Media or Journalist
REQUIRED: Your Business Phone Number
727-638-0195
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.CarChat24.com
YOUR Email address for business contacts
tom.lapointe@yahoo.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
727.638.0195
Select All franchises/brands you are associated with
4-BMW, 31-MINI
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
CarChat24 provides 24/7 hosted Live Chat Support & Dealer Chat Software for new and used car dealership websites. CarChat24 helps dealers sell more vehicles by converting a higher percentage of their website visitors into quality leads. Since June of 2006, CarChat24 has been helping car dealers improve their sales and customer service on the Internet. Our mission is to empower car dealers with cutting edge live chat technology, and provide the professional staff and superior processes needed to obtain the best possible results. We are committed to helping our clients get the best return on investment from their websites. We strive to make our support service the very best and are always looking for innovative ways to give our dealers the edge over their competition. Follow CarChat24.com on http://www.twitter.com/CarChat24 and fan CarChat24.com on Facebook at http://www.facebook.com/CarChat24
What will YOU contribute to the ADM Community?
Tom is a true 'car guy' at heart, and BIG, as a 6'6" former US Marine. He is an automotive writer and author (MODERN SPORT CARS - Barnes & Noble) with extensive experience in sales, service, and CSI initiatives for dealer groups for well over a decade. His car business experience, as well as a passionate work and leadership ethic that was sharpened in the Marine Corps and at Johns Hopkins University, gives him a unique ability to thrive in virtually any situation.

The grandson of an automotive factory worker, Tom grew up in Michigan near the Motor City and finished high school in Fernley, Nevada. He spent seven years in the Marine Corps as a writer and editor, winning many awards for photography, writing and editing. In addition, he is an automotive book author and freelance automotive writer for several publications.

What led him to the auto industry is simply this: he loves cars. He has raced stock cars and sports cars and competed in Land Rover off-road competitions in Vermont and Colorado. He has worked as a pit official for the 24 Hours of Daytona and 12 Hours of Sebring, and a pit crewman for Indy car and a Hooters Pro Cup stock car races. He has served as a manager of both sales and service for one the largest luxury car groups in the world.

He enjoy crawling an off-road vehicle through the most severe obstacles as much as heel-toeing sports cars into hairpin turns!
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.fermanbmw.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://https://www.facebook.com/CarChat24
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.iautomarketing.com/
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.twitter.com/CarChat24
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://facebook.com/tomlapointe
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com/user/ThomasLaPointe
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Reynolds Web Solutions, The Cobalt Group, eDealerBiz, VinSolutions.com
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoUSA, Autotropolis, Cars.com NewLeadsPlus
DEALER MANAGEMENT SYSTEM (DMS) You use
ADP, Reynolds ERA, Arkona
Used Car Inventory Management Solutions You Use
AAX, vinSolutions, Whatever the Used Car Manager thinks he can steal the trade-in for

Big Tom LaPointe's Photos on ADM

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Big Tom LaPointe's ADM Blog

Chat Success – JUST DO IT!

Posted on January 20, 2015 at 8:30pm 0 Comments

Some people want it to happen,

some wish it would happen,

others make it happen.
~ Michael Jordan

Anybody…

Continue

Weight Watchers: Live Chat goes mainstream

Posted on January 19, 2015 at 9:58am 0 Comments

Live Chat isn’t a website novelty any more. It’s a major communication channel between businesses and their clients, and the rollout of Weight Watchers’ new live chat coaching program is a huge example of this trend. Can the weight loss giant serve as an example for car dealerships that have yet to deploy live chat on their websites?

Major customer service…

Continue

“They ain’t coming back”

Posted on January 11, 2015 at 3:27pm 0 Comments

Anyone who has hung in the car business as a sales pro can look back at their early days on the floor and remember who taught them their biggest lessons. Perhaps one of the biggest (and most challenging) lessons for me was truly understanding the message of one sales manager: “They ain’t coming back.”

"...if the…

Continue

Three Cures for the 'Holiday Hangover'

Posted on December 28, 2014 at 9:07pm 3 Comments

For many dealers, business falls off after the first of the year as shoppers are essentially in a ‘holiday hangover’. Businesses and many buyers had to make vehicle purchases before the end of the year for tax reasons, and others have overspent or filled up credit cards. In any case, there are fewer people on the lot or shopping on…

Continue

Web traffic never sleeps – neither should live chat

Posted on December 8, 2014 at 8:00am 1 Comment

Did you know 100,000 tweets are sent every minute? That pales in comparison to the 700 million Facebook posts per minute. People are living life online around the clock, and that includes shopping for cars. You don’t have a part-time website, so why would you only chat with your shoppers part time? The millions of tweets and Facebook…

Continue

Comment Wall (4 comments)

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At 8:18am on October 21, 2013, CDK Global said…

Great to connect Tom!

At 4:31am on August 16, 2013, sara callahan said…

Thanks for your message Tom -- so, you are in beautiful Dunedin!  I love it there. Walk my dog along Edgewater all the time!

At 12:39pm on June 18, 2013, Bill Cosgrove said…

Thanks for the heads up and the invite-All The Best

At 12:37pm on June 18, 2013, Bill Cosgrove said…

Tom- Thanks for thr heads up

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