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Todd Smith
  • Male
  • Orlando, FL
  • United States
  • 360Converge
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Free eBook Choosing Your Live Chat Vendor

Started this ADM discussion. Last reply by Todd Smith Jul 2, 2009. 2 Replies

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REQUIRED: Name of Your Dealership, Business or Organization:
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider, Consultant, Technology Professional
Your Business Phone Number (country code - number)
YOUR Business Website URL (ie:
Select All franchises/brands you are associated with
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ADM is a Professional Network, describe: "Why should anyone do business with you?"
We provide digital messaging software and managed services to OEMs, automotive groups, and car dealerships in North America.
"What will YOU contribute to the ADM Community?"
I've had the opportunity to work with the best and brightest minds in the industry throughout my career in the automotive business. I began washing cars, and through time I worked my way to becoming the General Manager of a multi-store group. When the Internet first started to make its way into the car business in 1995-1996, I was there looking to understand it enough to leverage it. In 1998, I wrote a manual called “Automotive Retailing on the Internet" that helped dealerships understand how to take advantage of the Internet. Throughout the years I've had the privilege of working with manufacturers, large groups, single point dealerships, and vendors. And I continue to learn from every one of them today. This business is constantly in a state of change. My goal is to keep helping auto professionals build better, more profitable businesses through innovative solutions and practical business processes.
CAR DEALER or OEM Website you recommend (ie;
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INVENTORY MERCHANDISING or Classified Listing site you recommend (ie;
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Used Car Inventory Management Solutions You Have Used
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Todd Smith's ADM Blog

Ten Rules to Determine How Committed You Are To Automotive Sales

Posted on April 30, 2019 at 7:28am 0 Comments

This is a real question you have to ask yourself if you want to survive the automotive industry. Are you willing to do what it takes to be successful each and every day to not just work a job, but to build a career? There are many people who started in the automotive industry as a crutch until they found a “better” job. Only a small percentage, however, end…


7 Seismic Shifts Coming to Automotive CRM

Posted on April 5, 2019 at 6:00am 2 Comments

We live in a world where new technology swirls around us at a relentless and often dizzying pace, yet as we look closer inside the automotive industry and one particular area - the CRM - the winds are very calm, and the marketplace solutions aren’t keeping pace with innovation outside of the…


Why Getting Fired from a Company I Founded Changed my Life?

Posted on March 5, 2019 at 7:00am 0 Comments

Sometimes you just need to get punched in the face to wake up. For too many days in a row, I went to work doing the same thing over and over like Bill Murray in the movie Groundhog Day.


There are two routes to achievement in your…


Four Reasons Why BDCs Fail and How to Improve Them NOW

Posted on February 26, 2019 at 7:30am 0 Comments

Dealerships are always struggling with the decision on whether they need a BDC or not. Some try and succeed, but others try and fail. Why does this happen? How is one dealership’s BDC succeeding when other BDCs are failing and returning to status quo after a significant investment? The…


Is Your Dealership’s Technology Stack Hurting Your Sales and Destroying Your Profits?

Posted on February 20, 2019 at 7:30am 0 Comments

This question was posed by a great dealer friend of mine, Todd Caputo from Sun Chevrolet the other day. Are dealers spending so much money and time on technology, implementation and the management of all these tools that it is distracting them from the fundamentals of the business of…


Comment Wall (15 comments)

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At 4:27pm on April 24, 2010, Kristen Greer-Mauro said…
Hey, thanks for adding me! =D
At 11:02am on March 20, 2010, David Johnson said…
Thanks for connecting Todd, I'm honored!
At 11:14am on January 15, 2010,
Samantha Eaton
Thank you for the add Todd! Hope you have a great weekend.
At 10:03am on January 14, 2010, Pat DeFilippo said…
Hi Todd, thanks for adding me as a friend, I had to respond after I saw your post on that dealer yelling at his salespeople, talk about being negative.
At 8:59am on September 3, 2009, Todd Vowell said…
Thanks Todd. I just want to learn and get other perspectives. Your blogs are awesome. I already took your advice and went to and got that going. Nest is the Google tools. Keep rockin Todd, talk with you soon!
At 9:32pm on February 22, 2009,
Denny Long
Hi Todd!

It has been a long time. Other than the fact that business could be a lot better, I'm doing well. I have a beautiful granddaughter and another on the way.
At 9:29am on February 21, 2009,
Sharon Evans Thompson
I am really working on it! Although our store is in great shape, they have cut back considerably on expenses and I'm not sure I'm going to be able to talk them into this one. I was going to put out a rommate request on here to see if I could cut cost that way. I've learned so much at the conferences that I would hate to miss even one!
At 9:22am on February 21, 2009,
Sharon Evans Thompson
Great to "see" you. Hope you've been doing well!
At 1:06am on January 22, 2009, Mark Woods said…

Please stop by and visit me at #2441 if you have a chance. I see where we may have some synergies that would be complimentary.
kind regards
Mark Woods
At 6:24am on May 19, 2008, Jay Austin said…
I read your article in the Digital Dealer mag. It was very true and informative. Big dealers need to start changing the way they look at the Internet dept.

Jay Austin

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