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Todd Smith
  • Male
  • Orlando, FL
  • United States
  • ActivEngage, Inc
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Free eBook Choosing Your Live Chat Vendor

Started this ADM discussion. Last reply by Todd Smith Jul 2, 2009. 2 Replies

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Todd Smith posted a blog post

Facebook Marketplace: A Dealership Primer – Part 2: Effective Communication is Key

In the first part of this series, I shared why Facebook Marketplace can help dealers sell more cars, the ways in which they can get started, and the questions they should be asking their vendors when getting this set up. Now that your dealership’s inventory is live on Facebook Marketplace,…See More
Tuesday
Todd Smith's blog post was featured

Facebook Marketplace: A Dealership Primer – Part 1

Facebook Marketplace, while new on the scene, has quickly turned into a valuable sales channel for dealerships. Many dealers are finding great success in engagement as well as sales with consumers.Not just another third-party listing site, Facebook Marketplace has capabilities many other platforms don’t have. Chief among them is the ability for…See More
Oct 30
Todd Smith posted a blog post

Facebook Marketplace: A Dealership Primer – Part 1

Facebook Marketplace, while new on the scene, has quickly turned into a valuable sales channel for dealerships. Many dealers are finding great success in engagement as well as sales with consumers.Not just another third-party listing site, Facebook Marketplace has capabilities many other platforms don’t have. Chief among them is the ability for…See More
Oct 30
Todd Smith's blog post was featured

Using Customer Service as a Marketing Tool

It hasn’t been that long ago that customers were only able to handle customer service issues in person or by phone. Now, of course, there are many options for customers including social media, chat or through reviews. What would you do if a customer were standing in front of you paying you a compliment? Hopefully, you would thank…See More
Oct 12
Todd Smith posted a blog post

Using Customer Service as a Marketing Tool

It hasn’t been that long ago that customers were only able to handle customer service issues in person or by phone. Now, of course, there are many options for customers including social media, chat or through reviews. What would you do if a customer were standing in front of you paying you a compliment? Hopefully, you would thank…See More
Oct 12
Todd Smith's blog post was featured

Peer-to-Peer: Designing a Mentorship Program for Success

There are a plethora of training programs and trainers in the automotive industry many of which have different styles, advice, and opinions.Often, those opinions vary widely. While training is indeed something I advocate in dealerships both as an ongoing initiative and for new-to-the-industry employees (no matter which department), no…See More
Sep 27
Todd Smith posted a blog post

Peer-to-Peer: Designing a Mentorship Program for Success

There are a plethora of training programs and trainers in the automotive industry many of which have different styles, advice, and opinions.Often, those opinions vary widely. While training is indeed something I advocate in dealerships both as an ongoing initiative and for new-to-the-industry employees (no matter which department), no…See More
Sep 27
Todd Smith's blog post was featured

Can You Sell Cars On Facebook Marketplace?

Since Facebook has exploded, businesses have all rushed to capture their audience’s attention and leverage the platform’s marketing potential. In the beginning, gaining business exposure on Facebook’s platform was relatively inexpensive. As Facebook continued to modify its algorithm to appease its users and better monetize the platform when it went public, Facebook…See More
Sep 22

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
ActivEngage, Inc
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider, Consultant, Technology Professional
REQUIRED: Your Business Phone Number
800-441-7779
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.activengage.com
YOUR Email address for business contacts
todd@activengage.com
Select All franchises/brands you are associated with
99-Not Applicable
ADM is a Professional Network, describe: "Why should anyone do business with you?"
We provide digital messaging software and managed services to OEMs, automotive groups, and car dealerships in North America.
"What will YOU contribute to the ADM Community?"
I've had the opportunity to work with the best and brightest minds in the industry throughout my career in the automotive business. I began washing cars, and through time I worked my way to becoming the General Manager of a multi-store group. When the Internet first started to make its way into the car business in 1995-1996, I was there looking to understand it enough to leverage it. In 1998, I wrote a manual called “Automotive Retailing on the Internet" that helped dealerships understand how to take advantage of the Internet. Throughout the years I've had the privilege of working with manufacturers, large groups, single point dealerships, and vendors. And I continue to learn from every one of them today. This business is constantly in a state of change. My goal is to keep helping auto professionals build better, more profitable businesses through innovative solutions and practical business processes.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.fredbeans.com
Social Media, Network or Blog site you recommend (ie; www.AutomotiveSocial.com)
http://www.digg.com
INVENTORY MERCHANDISING or Classified Listing site you recommend (ie; www.Cars.com)
http://www.cars.com
YOUR Twitter profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.twitter.com/activengage
YOUR Facebook Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.facebook.com/activengage
YOUR YouTube Channel, or one you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com/activengage
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
NOT APPLICABLE
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEMS (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

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Todd Smith's ADM Blog

Facebook Marketplace: A Dealership Primer – Part 2: Effective Communication is Key

Posted on November 13, 2018 at 8:47am 0 Comments

In the first part of this series, I shared why Facebook Marketplace can help dealers sell more cars, the ways in which they can get started, and the questions they should be asking their vendors when getting this set…

Continue

Facebook Marketplace: A Dealership Primer – Part 1

Posted on October 30, 2018 at 7:00am 0 Comments

Facebook Marketplace, while new on the scene, has quickly turned into a valuable sales channel for dealerships. Many dealers are finding great success in engagement as well as sales with consumers.

Not just another third-party listing site, Facebook…

Continue

Using Customer Service as a Marketing Tool

Posted on October 12, 2018 at 7:10am 0 Comments

It hasn’t been that long ago that customers were only able to handle customer service issues in person or by phone. Now, of course, there are many options for customers including social media, chat or through reviews. What would you do if a customer were standing in front of you paying you a compliment? Hopefully, you…

Continue

Peer-to-Peer: Designing a Mentorship Program for Success

Posted on September 27, 2018 at 6:30am 0 Comments

There are a plethora of training programs and trainers in the automotive industry many of which have different styles, advice, and opinions.

Often, those opinions vary widely. While training is indeed something I advocate in dealerships both as an…

Continue

Can You Sell Cars On Facebook Marketplace?

Posted on September 20, 2018 at 7:00am 0 Comments

Since Facebook has exploded, businesses have all rushed to capture their audience’s attention and leverage the platform’s marketing potential. In the beginning, gaining business exposure on Facebook’s platform was relatively inexpensive. As Facebook continued to modify its algorithm to appease its users and better monetize the platform when it…

Continue

Comment Wall (15 comments)

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At 4:27pm on April 24, 2010, Kristen Greer-Mauro said…
Hey, thanks for adding me! =D
At 11:02am on March 20, 2010, David Johnson said…
Thanks for connecting Todd, I'm honored!
At 11:14am on January 15, 2010,
Influencer
Samantha Eaton
said…
Thank you for the add Todd! Hope you have a great weekend.
At 10:03am on January 14, 2010, Pat DeFilippo said…
Hi Todd, thanks for adding me as a friend, I had to respond after I saw your post on that dealer yelling at his salespeople, talk about being negative.
At 8:59am on September 3, 2009, Todd Vowell said…
Thanks Todd. I just want to learn and get other perspectives. Your blogs are awesome. I already took your advice and went to wordpress.com and got that going. Nest is the Google tools. Keep rockin Todd, talk with you soon!
At 9:32pm on February 22, 2009,
Dealer
Denny Long
said…
Hi Todd!

It has been a long time. Other than the fact that business could be a lot better, I'm doing well. I have a beautiful granddaughter and another on the way.
At 9:29am on February 21, 2009,
Dealer
Sharon Evans Thompson
said…
I am really working on it! Although our store is in great shape, they have cut back considerably on expenses and I'm not sure I'm going to be able to talk them into this one. I was going to put out a rommate request on here to see if I could cut cost that way. I've learned so much at the conferences that I would hate to miss even one!
At 9:22am on February 21, 2009,
Dealer
Sharon Evans Thompson
said…
Great to "see" you. Hope you've been doing well!
At 1:06am on January 22, 2009, Mark Woods said…
Todd,

Please stop by and visit me at #2441 if you have a chance. I see where we may have some synergies that would be complimentary.
kind regards
Mark Woods
781.913-8531
At 6:24am on May 19, 2008, Jay Austin said…
I read your article in the Digital Dealer mag. It was very true and informative. Big dealers need to start changing the way they look at the Internet dept.

Jay Austin
 
 
 

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