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Todd Katcher
  • Male
  • West Palm Beach, FL
  • United States
  • Digital Dealership System
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Todd Katcher's ADM Discussions

Does your Coffee Stain your Image?

Started this ADM discussion. Last reply by Ray McGowan Feb 23, 2012. 3 Replies

While visiting 250 dealerships in the last three months, I drank a lot of coffee. It's one of the perks of visiting dealerships these days, is that everyone has coffee. But, while some dealerships…Continue

Tags: targeted, customer, dealership, service, coffee

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Todd Katcher's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Jason Viglione liked Todd Katcher's blog post Don't Patronize your Lounge Customers
Mar 12
Todd Katcher posted a video

Digital Dealership System - Digitize your Dealership

The Digital Dealership System is the premier solution to digitize car dealerships with digital signage, touch-screen kiosks, digital leaderboards, digital bu...
Mar 10
Todd Katcher posted a blog post

Don't Patronize your Lounge Customers

The environment in the customer lounge says a lot about your dealership and management. In fact, dealers spent more money remodeling the lounge to look and feel more like a 'home' space then any other part of the dealership. With comfortable chairs, coffee service, muted colors and a variety of reading material, the customer lounge area dealers focuses on a welcoming environment to increase CSI and lower customer inhibitions. And this has translated to the choice of Customer Lounge TV…See More
Mar 10
Todd Katcher posted a blog post

Digital Dealer TV Options from the Digital Dealership System

The Digital Dealership System offers a variety of ways to control the content on the TV in your lounge and throughout the dealership, all fully licensed and easy to use. We understand that each car dealership has different needs, with the most important one -- keeping your brand in front of your customers throughout their stay. Adding to the variety of services that are offered, including Digital Signage, Internet Cafe Signage, Tablets and Kiosks, the TV Options in the car dealer lounge, offer…See More
Nov 4, 2013
Todd Katcher posted a blog post

A Model T with Pink Fuzzy Dice

Digital Signage is a very complex industry with hundreds of moving parts. From Servers to Software to Monitors to the never ending world of technology, Digital Signage is not a simple business. And either is the auto industry.The most common question a new inquiry asks is -- "What makes your system different?" In a word -- EVERYTHING.The best way to look at what the Digital Dealership System system offers, is to look at the general image of digital signage.Even our first foray into signage,…See More
Oct 11, 2013
Todd Katcher posted videos
Sep 13, 2013
Todd Katcher posted a blog post

WARREN HENRY AUTO GROUP SELECTS THE DIGITAL DEALERSHIP SYSTEM

WARREN HENRY AUTO GROUP SELECTS THE DIGITAL DEALERSHIP SYSTEMMIAMI, FL (June 20, 2013) – Warren Henry Auto Group (warrenhenryauto.com) is pleased to announce the selection of the Digital Dealership System (digitaldealershipsystem.com) to provide digital signage and kiosk services throughout its dealerships. The Digital Dealership System is the premier digital signage company for internal marketing on…See More
Jun 24, 2013
Todd Katcher posted a blog post

Don't Waste your Money!

Are you struggling to find the right TV for your dealership?Are vendors telling you that commercial TV's are necessary?Let's cut through the BS and understand the different and allow you to make the proper decisions for your store and budget.About 10 years ago, the only way to get a high definition picture was to use Commercial Grade TVs. These TVs were used in single installations and media walls. Back then, the high definition was 1360x768, but your average TV show was broadcast in 480P. To…See More
May 30, 2013
Todd Katcher posted a blog post

THE DIGITAL DEALERSHIP SYSTEM AND EVOX IMAGES & ANNOUNCE PARTNER PROGRAM

THE DIGITAL DEALERSHIP SYSTEM AND EVOX IMAGES® ANNOUNCE PARTNER PROGRAMStrategic program strengthens The Digital Dealership Systems’ product selection for Automotive Dealers.RANCHO DOMINGUEZ, CA (April 15, 2013) –- The Digital Dealership System today announced the program with EVOX IMAGES®, the largest automotive image library in the industry producing powerful imagery for over 2,000 cars per model year.The Digital Dealership System services a large dealer audience by providing cohesive digital…See More
May 1, 2013
Todd Katcher posted blog posts
Feb 20, 2013
Todd Katcher posted videos
Feb 19, 2013
Todd Katcher posted a blog post

What Should a Customer Do?

The customer / vendor relationship is an important one. Customers rely on vendors for different aspects of their business that affect their bottom line, in one way of another. Vendors rely on customers for income — and a bad experience can lead to a drop off in current and future business.Following up on the last blog "Who's Fault is it?" this article, I will recommend 10 things that a customer must do to preserve the value of a relationship with the Vendor. And since relationships go both…See More
Aug 4, 2012
Todd Katcher posted a blog post

Who's Fault is it?

Customer: "We'd like to cancel our agreement because your stuff doesn't work! It doesn't do half of the stuff that we need and we don't get any support from you."Vendor: "I'm sorry to hear this from you. I understand all the things that you are trying to do, and we do all that and much more. In fact, our records indicate that we have reached out to several people in your company via phone and email monthly."Customer: "Well, if we knew about all the features that your product did, we wouldn't…See More
Jul 19, 2012
Todd Katcher posted a blog post

The Final Customer Send-Off

You have a customer to come in and pick up their brand new car today. You are excited because you have a scheduled delivery. You brag about it and come in on your off day.The car is shined and ready to go.The customer shows up on time.And then it starts to rain.Another car parks in front of them, delaying their exit.And now their lasting impression isn't 100% positive. As a good sales person you are going to write them a note, send them an email and put them in your follow-up queue. But what is…See More
Jul 6, 2012
Todd Katcher posted a blog post

What can you learn from Microsoft and Google?

What can you learn from Microsoft and Google?Two weeks ago, Microsoft gave the middle finger to their partners - not once, but twice. What can you say -- they used both hands.Meanwhile, Google did the exact opposite, embracing their partners and letting them feel comfortable with the future working with the company.I guess Google's motto of "Don't be evil" is back in play.Let's recap. Microsoft launched their own tablet, called…See More
Jul 2, 2012
Todd Katcher posted photos
Jun 28, 2012

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Digital Dealership System
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Supplier, Marketing Services Provider, Dealership Solution Provider
REQUIRED: Your Business Phone Number
6156695244
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://digitaldealershipsystem.com
YOUR Email address for business contacts
todd@digitaldealershipsystem.com
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
Honesty. Integrity. And a willingness to go the extra mile to help our customers succeed.
What will YOU contribute to the ADM Community?
Internal marketing is often a forgotten area of profit and customer service for dealerships. This is true in life when we are so focused on the outside that we don't spend enough inside. This is the opportunity to balance our personal and business -- inside and out.
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://twitter.com/digitaldealers
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com/user/SDMConsultingLLC?feature=mhee

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Todd Katcher's ADM Blog

Don't Patronize your Lounge Customers

Posted on March 10, 2014 at 9:58am 0 Comments

The environment in the customer lounge says a lot about your dealership and management. In fact, dealers spent more money remodeling the lounge to look and feel more like a 'home' space then any other part of the dealership.

 

With comfortable chairs, coffee service, muted colors and a variety of reading material, the customer lounge area dealers focuses on a welcoming environment to increase CSI and lower customer inhibitions.

 

And this has translated to the…

Continue

Digital Dealer TV Options from the Digital Dealership System

Posted on November 4, 2013 at 4:06pm 0 Comments

The Digital Dealership System offers a variety of ways to control the content on the TV in your lounge and throughout the dealership, all fully licensed and easy to use. We understand that each car dealership has different needs, with the most important one -- keeping your brand in front of your customers throughout their stay.

 

Adding to the variety of services that are offered, including Digital Signage, Internet Cafe Signage, Tablets and Kiosks, the TV Options in the car…

Continue

A Model T with Pink Fuzzy Dice

Posted on October 11, 2013 at 6:30am 0 Comments

Digital Signage is a very complex industry with hundreds of moving parts. From Servers to Software to Monitors to the never ending world of technology, Digital Signage is not a simple business. And either is the auto industry.

The most common question a new inquiry asks is -- "What makes your system different?" In a word -- EVERYTHING.

The best way to look at what the Digital Dealership System system offers, is to look at the general image of digital…

Continue

WARREN HENRY AUTO GROUP SELECTS THE DIGITAL DEALERSHIP SYSTEM

Posted on June 24, 2013 at 10:30am 0 Comments

digital dealership system tv warren henry

WARREN HENRY AUTO GROUP SELECTS THE DIGITAL DEALERSHIP SYSTEM

MIAMI, FL (June 20, 2013) – Warren Henry Auto Group (warrenhenryauto.com) is pleased to announce the selection of the Digital Dealership System (digitaldealershipsystem.com) to provide digital signage and…

Continue

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