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Tim Clay
  • Boulder, CO
  • United States
  • Confident Financial Solutions
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Latest ADM Activity - Click "More" at bottom!


Vendor
Tim Clay posted a blog post

That High Dollar RO May Hurt Your Customer More Than You Think

According to a recent report from the JPMorgan Chase Institute, many Americans need more than a year to recover from a $1,500 financial hit. That’s apparently the…See More
Wednesday

Vendor
Tim Clay posted a blog post

Effective Marketing – Don’t Forget the Service Department!

While dealers spend a lot of money on marketing, often, most of that spend is directed at the sales department. But what about service? The largest revenue source for the dealership should certainly be worthy of a decent percentage of that budget. However, sadly that’s not usually what happens. How can service directors…See More
Feb 15

Vendor
Tim Clay posted a blog post

The Huge Impact of Customer Experience

A recent study by Forrester quantified the monetary effect of increasing customer experience scores by a single percent. The results were quite astonishing.A single one-point increase in customer experience can mean as much as an additional $873 million per year in revenue for auto manufacturers, and incremental revenue per…See More
Jan 26

Vendor
Tim Clay's blog post was featured

Training Is a Service Department’s Best Friend

There are a lot of choices for consumers as far as where to take their vehicle for maintenance. And, while consumers are required to visit franchise dealerships for warranty and recall work, the majority of service revenue lies in regular maintenance. That is why a great and consistent customer experience is so important each and every visit. These days your…See More
Jan 11

Vendor
Tim Clay posted a blog post

Training Is a Service Department’s Best Friend

There are a lot of choices for consumers as far as where to take their vehicle for maintenance. And, while consumers are required to visit franchise dealerships for warranty and recall work, the majority of service revenue lies in regular maintenance. That is why a great and consistent customer experience is so important each and every visit. These days your…See More
Jan 11

Coach
Sheila York liked Tim Clay's blog post Service Retention Relies on Consumer Trust
Sep 27, 2016

Vendor
Tim Clay's blog post was featured

Service Retention Relies on Consumer Trust

When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer is local, they will start bringing their vehicle into the selling dealership for regular maintenance and service. Some manufacturers even include a period of free service. This can further incent a customer to patronize…See More
Sep 26, 2016

Vendor
Tim Clay posted a blog post

Service Retention Relies on Consumer Trust

When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer is local, they will start bringing their vehicle into the selling dealership for regular maintenance and service. Some manufacturers even include a period of free service. This can further incent a customer to patronize…See More
Sep 26, 2016

Vendor
Tim Clay posted a blog post

Give Them Options & Revenue Will Come

There’s nothing more disheartening to a service advisor than presenting a customer with a list of service recommendations only to hear the customer agree that they need the service, understand its importance and value, but they simply don’t have the available funds to complete it. In such a highly competitive market that service…See More
Aug 8, 2016

Vendor
Tim Clay's blog post was featured

Is Your Service Department Invisible?

For car dealerships, when it comes to marketing, the overwhelming majority of messages tend to revolve around sales. The need to push more units, drive more traffic and conquest new customers seems to be the biggest priority for dealers as far as the allocation of marketing dollars. The market is highly competitive -- dense…See More
Jul 13, 2016

Vendor
Tim Clay posted a blog post

Is Your Service Department Invisible?

For car dealerships, when it comes to marketing, the overwhelming majority of messages tend to revolve around sales. The need to push more units, drive more traffic and conquest new customers seems to be the biggest priority for dealers as far as the allocation of marketing dollars. The market is highly competitive -- dense…See More
Jul 11, 2016

Vendor
Tim Clay's blog post was featured

Increasing Service Revenue Is All in the Details

The service department is typically the largest revenue source for a dealership. In some cases, service departments carry the dealership and keep it in the black. Yet, no matter how much revenue a service department brings in, it would be hard to believe there is a single dealer out there that wouldn’t want to see it…See More
Jun 28, 2016

Vendor
Tim Clay posted a blog post

Increasing Service Revenue Is All in the Details

The service department is typically the largest revenue source for a dealership. In some cases, service departments carry the dealership and keep it in the black. Yet, no matter how much revenue a service department brings in, it would be hard to believe there is a single dealer out there that wouldn’t want to see it…See More
Jun 27, 2016

Vendor
Tim Clay's blog post was featured

Service Recommendations: When They Want It but Can’t Afford It

There is nothing more frustrating to a service advisor than presenting legitimate service recommendations to a customer only to lose the sale because of a customer’s finances. The service advisor could do a great job building the relationship, presenting the service recommendations and instilling value. However, if the customer…See More
Apr 7, 2016

Influencer
sara callahan liked Tim Clay's blog post Service Recommendations: When They Want It but Can’t Afford It
Mar 31, 2016

Vendor
Tim Clay posted a blog post

Service Recommendations: When They Want It but Can’t Afford It

There is nothing more frustrating to a service advisor than presenting legitimate service recommendations to a customer only to lose the sale because of a customer’s finances. The service advisor could do a great job building the relationship, presenting the service recommendations and instilling value. However, if the customer…See More
Mar 31, 2016

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Confident Financial Solutions
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Not Applicable
REQUIRED: Your Business Phone Number
(855) 808-5861
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://lift.mycfsapp.com/
YOUR Email address for business contacts
tim.clay@confidentfs.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
(855) 808-5861
Select All franchises/brands you are associated with
99-Not Applicable
ADM is a Professional Network, describe: "Why should anyone do business with you?"
I have more than twenty years experience in the automotive retail space and am a graduate of NADA Dealer Candidate Academy. Previously, I was COO and Co-Founder of ClickMotive, an automotive technology company. I have instrumented one successful automotive startup exit and one successful medical company exit.
"What will YOU contribute to the ADM Community?"
content
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://lift.mycfsapp.com/
Social Media, Network or Blog site you recommend (ie; www.AutomotiveSocial.com)
http://lift.mycfsapp.com/
INVENTORY MERCHANDISING or Classified Listing site you recommend (ie; www.Cars.com)
http://lift.mycfsapp.com/
YOUR Twitter profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://lift.mycfsapp.com/
YOUR Facebook Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://lift.mycfsapp.com/
YOUR YouTube Channel, or one you recommend (ie; youtube.com/AutoDigitalMarketing)
http://lift.mycfsapp.com/
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
NOT APPLICABLE
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEMS (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

Tim Clay's ADM Blog

That High Dollar RO May Hurt Your Customer More Than You Think

Posted on February 22, 2017 at 5:30am 0 Comments

According to a recent report from the JPMorgan Chase Institute, many Americans need more than a year to recover from a $1,500 financial…

Continue

Effective Marketing – Don’t Forget the Service Department!

Posted on February 15, 2017 at 5:45am 0 Comments

While dealers spend a lot of money on marketing, often, most of that spend is directed at the sales department. But what about service? The largest revenue source for the dealership should certainly be worthy of a decent percentage of that budget. However, sadly that’s not usually what happens.

 

How can…

Continue

The Huge Impact of Customer Experience

Posted on January 26, 2017 at 6:54am 0 Comments

A recent study by Forrester quantified the monetary effect of increasing customer experience scores by a single percent. The results were quite astonishing.

A single one-point increase in customer experience can mean as much as an additional $873 million per year in revenue for auto…

Continue

Training Is a Service Department’s Best Friend

Posted on January 11, 2017 at 5:30am 0 Comments

There are a lot of choices for consumers as far as where to take their vehicle for maintenance. And, while consumers are required to visit franchise dealerships for warranty and recall work, the majority of service revenue lies in regular maintenance. That is why a great and consistent customer experience is so important each and…

Continue

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