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Tim Clay
  • Boulder, CO
  • United States
  • Confident Financial Solutions
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Tim Clay posted a blog post

Service Acquisition Efforts Should Begin with Reviews

I’ve talked in past blogs about how service departments, while the top revenue producers in most dealerships, are typically the least visible in marketing – whether that’s traditional, digital, or even on the dealership’s website.   Well, while it is important to ensure a healthy online presence for your service department,…See More
May 31
Tim Clay's blog post was featured

3 Quick Tips for Handling Declined Service

Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors. While it shouldn’t be a service advisor’s job to “find” things to recommend, it’s certainly their job to notify and counsel customers about any areas identified by a multi-point inspection that needs to be addressed. However, with the huge amount of…See More
May 14
Tim Clay posted a blog post

3 Quick Tips for Handling Declined Service

Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors. While it shouldn’t be a service advisor’s job to “find” things to recommend, it’s certainly their job to notify and counsel customers about any areas identified by a multi-point inspection that needs to be addressed. However, with the huge amount of…See More
May 12
Tim Clay's blog post was featured

The Answer to Future Service Business: Technology & Convenience

According to an article in Tire Business, it is essential for automotive service repair facilities to adopt and embrace technology. Last year was the first year Millennials outnumbered…See More
Apr 26
Tim Clay posted a blog post

The Answer to Future Service Business: Technology & Convenience

According to an article in Tire Business, it is essential for automotive service repair facilities to adopt and embrace technology. Last year was the first year Millennials outnumbered…See More
Apr 26
Tim Clay's blog post was featured

The Art of Service Upselling

While there are many different types of service repairs – warranty, recall, etc. –undoubtedly the king of them all, when it comes to profit, is customer pay repair orders. Of course, getting a customer to pay for that oil change they came in for isn’t difficult at all. However, when that same customer is presented with unexpected…See More
Apr 19
Tim Clay posted a blog post

The Art of Service Upselling

While there are many different types of service repairs – warranty, recall, etc. –undoubtedly the king of them all, when it comes to profit, is customer pay repair orders. Of course, getting a customer to pay for that oil change they came in for isn’t difficult at all. However, when that same customer is presented with unexpected…See More
Apr 14
Tim Clay's blog post was featured

Putting Some Fun into the Service Customer Experience

Sitting in the service department waiting room staring at the clock waiting for your vehicle to be repaired isn’t the most fun thing in the universe. It’s not quite like going to the dentist, but for some people it is a close second. Perhaps that’s the allure of the Jiffy Lubes of the world – the promise of the 30-minute oil…See More
Mar 28
Tim Clay posted a blog post

Putting Some Fun into the Service Customer Experience

Sitting in the service department waiting room staring at the clock waiting for your vehicle to be repaired isn’t the most fun thing in the universe. It’s not quite like going to the dentist, but for some people it is a close second. Perhaps that’s the allure of the Jiffy Lubes of the world – the promise of the 30-minute oil…See More
Mar 17
Tim Clay posted a blog post

That High Dollar RO May Hurt Your Customer More Than You Think

According to a recent report from the JPMorgan Chase Institute, many Americans need more than a year to recover from a $1,500 financial hit. That’s apparently the…See More
Feb 22
Tim Clay posted a blog post

Effective Marketing – Don’t Forget the Service Department!

While dealers spend a lot of money on marketing, often, most of that spend is directed at the sales department. But what about service? The largest revenue source for the dealership should certainly be worthy of a decent percentage of that budget. However, sadly that’s not usually what happens. How can service directors…See More
Feb 15
Tim Clay posted a blog post

The Huge Impact of Customer Experience

A recent study by Forrester quantified the monetary effect of increasing customer experience scores by a single percent. The results were quite astonishing.A single one-point increase in customer experience can mean as much as an additional $873 million per year in revenue for auto manufacturers, and incremental revenue per…See More
Jan 26
Tim Clay's blog post was featured

Training Is a Service Department’s Best Friend

There are a lot of choices for consumers as far as where to take their vehicle for maintenance. And, while consumers are required to visit franchise dealerships for warranty and recall work, the majority of service revenue lies in regular maintenance. That is why a great and consistent customer experience is so important each and every visit. These days your…See More
Jan 11
Tim Clay posted a blog post

Training Is a Service Department’s Best Friend

There are a lot of choices for consumers as far as where to take their vehicle for maintenance. And, while consumers are required to visit franchise dealerships for warranty and recall work, the majority of service revenue lies in regular maintenance. That is why a great and consistent customer experience is so important each and every visit. These days your…See More
Jan 11
Sheila York liked Tim Clay's blog post Service Retention Relies on Consumer Trust
Sep 27, 2016
Tim Clay's blog post was featured

Service Retention Relies on Consumer Trust

When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer is local, they will start bringing their vehicle into the selling dealership for regular maintenance and service. Some manufacturers even include a period of free service. This can further incent a customer to patronize…See More
Sep 26, 2016

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Confident Financial Solutions
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ADM is a Professional Network, describe: "Why should anyone do business with you?"
I have more than twenty years experience in the automotive retail space and am a graduate of NADA Dealer Candidate Academy. Previously, I was COO and Co-Founder of ClickMotive, an automotive technology company. I have instrumented one successful automotive startup exit and one successful medical company exit.
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Tim Clay's ADM Blog

Service Acquisition Efforts Should Begin with Reviews

Posted on May 31, 2017 at 7:13am 0 Comments

I’ve talked in past blogs about …

Continue

3 Quick Tips for Handling Declined Service

Posted on May 12, 2017 at 7:30am 0 Comments

Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors.

While
it shouldn’t be a service advisor’s job to “find” things to recommend, it’s certainly their job to notify and counsel customers about any areas…

Continue

The Answer to Future Service Business: Technology & Convenience

Posted on April 26, 2017 at 7:00am 0 Comments

According to an article in Tire Business, it is essential for automotive service repair facilities to adopt and embrace technology. Last year was the first year…

Continue

The Art of Service Upselling

Posted on April 14, 2017 at 5:00am 0 Comments

While there are many different types of service repairs – warranty, recall, etc. –undoubtedly the king of them all, when it comes to profit, is customer pay repair orders.

 

Of course, getting a customer to pay for that oil change they came in for isn’t difficult at all. However, when that same customer…

Continue

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