Professional Community for Automotive Marketers, Car Dealers, OEM and Suppliers
Tim Clay has not received a gift from an ADM Member
Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors.
While it shouldn’t be a service advisor’s job to “find” things to recommend, it’s certainly their job to notify and counsel customers about any areas…
Of course, getting a customer to pay for that oil change they came in for isn’t difficult at all. However, when that same customer…Continue