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Stephen Favill
  • Waukesha, WI
  • United States
  • Fields Jaguar Land Rover Volvo
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Stephen Favill's ADM Friends

  • Ankit Nigotiya
  • Ernie Kasprowicz
  • Dan Weik (pronounced wick)
  • Craig Lockerd
  • Ken Beam
  • Ralph Paglia

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Latest ADM Activity - Click "More" at bottom!

Blaine Traber liked Stephen Favill's blog post What's The Point?
Jun 22, 2013
Stephen Favill was featured
Jun 8, 2013
Stephen Favill commented on Stephen Favill's blog post What's The Point?
"Thanks Tom. Here is a case in point: I always try to customize my response to the inquiry, and in one instance I used the words "understeer" and "oversteer" when explaining how Jaguar's AWD system works in real terms, and…"
Jun 3, 2013
Tom Gorham commented on Stephen Favill's blog post What's The Point?
"Stephen, thank you for having the guts to say what every dealer and internet manager is thinking.  Don't worry about what manufacturer it is, they all are trying to micromanage the dealer.  The intentions, as you stated, are…"
Jun 1, 2013
Phil Tackett commented on Stephen Favill's blog post What's The Point?
"I wholeheartedly agree.  Too often, BDCs ship out generic, one size fits all replies that don't answer simple questions the customer has asked.  Internet inquiry responses should be thoughtful, hopefully keyed off of something…"
May 27, 2013
Joel Casser commented on Stephen Favill's blog post What's The Point?
"Being a Volvo dealer, the internet mystery shops drive me nuts.  You can tell who they are most of the time, because it's a new car inquiry, the phone number is out of state, and there's always two questions in the inquiry.  But…"
May 27, 2013
Jerry Thibeau commented on Stephen Favill's blog post What's The Point?
"It's about holding people accountable.  If people know it's out there they tend to perform at a higher level.  If anyone would like to be shopped and critiqued, I'll gladly provide five free ones to five different…"
May 27, 2013
Marty Garvey commented on Stephen Favill's blog post What's The Point?
"Nissan uses the JD Power secret shopper program and rewards good responses with cash to the responder if their response meets the quality standards. It tests the BDC, Showroom sales, Service, and Quick Lube areas of the dealership. It works well,…"
May 27, 2013
Stephen Favill shared their blog post on Facebook
May 23, 2013
Stephen Favill posted a blog post

What's The Point?

Something that both concerns and frustrates me is the internet secret shopper program.It's not that I have a problem with the concept, but I find the execution to be laughable. Having experience with only a few manufacturers' secret shopper programs, I readily admit that there may be some better organizations out there but…See More
May 23, 2013
Stephen Favill and Dan Weik (pronounced wick) are now friends
Jan 6, 2012
Stephen Favill is now friends with Ken Beam and Ernie Kasprowicz
Dec 30, 2011
Stephen Favill and Ralph Paglia are now friends
Dec 27, 2011
Stephen Favill is now a member of Automotive Digital Marketing ProCom
Dec 23, 2011

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Fields Jaguar Land Rover Volvo
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Car Dealer
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262-970-5900
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http://www.fieldswaukesha.com
Select All franchises/brands you are associated with
19-Jaguar, 23-Land Rover, 47-Volvo
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
Where others talk, we deliver!
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ADP
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Stephen Favill's ADM Blog

What's The Point?

Posted on May 23, 2013 at 5:31pm 6 Comments

Something that both concerns and frustrates me is the internet secret shopper program.

It's not that I have a problem with the concept, but I find the execution to be laughable. Having experience with only a few manufacturers' secret shopper programs, I readily admit that there may…

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