Automotive Digital Marketing

Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders

Loading... Be Patient!
Stephen Coambes
  • Tarpon Springs, FL
  • United States
  • AutoLoop
Share on Facebook
Share

Gifts Received from ADM Members

ADM Gift

Stephen Coambes has not received a gift from an ADM Member

Give a Gift

 

Stephen Coambes's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Stephen Coambes posted a blog post

The Surprising Effect Charity Work Has on Your Bottom Line

Community involvement has always shown a strong correlation with successful businesses. A study published in Strategic Management Journal found that philanthropy was associated with increased sales growth. A 2018 report by Nielsen Global said 55% of customers…See More
Thursday
Stephen Coambes posted a blog post

Reducing Service Lane No-Shows

While it’s nice to have room in your shop’s schedule to handle walk-ins and other unexpected work, a service lane no-show isn’t the ideal way to get that extra time. Rather, no-shows throw everyone off and can take quite a toll on both your shop’s workflow and your bottom line.Here are two holistic approaches to reducing no-shows that focus on addressing the underlying…See More
Aug 8
Stephen Coambes's blog post was featured

Finding – And Keeping – Better Techs

With the auto industry facing a shortage of technicians, it’s important to do what we can to attract young technicians and keep them. After all, when the front end of the business slows down, it’s the back end that can keep your store afloat and profitable. But there are two main problems with getting young professionals into the automotive industry: image and…See More
Jul 7
Stephen Coambes posted a blog post

The Rule of 3: Perfecting Sales-To-Service Handoff

If your dealership is like most, the sales and service side of the house feel like two disconnected islands most of the time. The teams rarely come together unless handling reconditioning or aftermarket accessory installation. But consider…See More
Jun 20
Stephen Coambes posted a blog post

Finding – And Keeping – Better Techs

With the auto industry facing a shortage of technicians, it’s important to do what we can to attract young technicians and keep them. After all, when the front end of the business slows down, it’s the back end that can keep your store afloat and profitable. But there are two main problems with getting young professionals into the automotive industry: image and…See More
Jun 13
Stephen Coambes posted a blog post

Coupons: What to Consider

Price is often a major factor in the purchase of any service or product. But it’s important to separate perceived price and received value. For example, $5 for a bottle of water might seem expensive, but that’s a deal if you’re walking through a desert. And there’s nothing blatantly wrong with paying more for quality (or perceived quality)––just look at businesses like…See More
May 30
Stephen Coambes's blog post was featured

Want A 5-star CSI Rating? Demanding It Doesn’t Work. Earning It Does.

When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and competently. Yet, when the CSI survey came, she rated her overall experience three stars: “just okay.” Why not five stars: “excellent”? Well, because frankly, they didn’t earn it. This was the result of a couple very significant––and avoidable––hassles. For one,…See More
May 18
Stephen Coambes posted a blog post

Want A 5-star CSI Rating? Demanding It Doesn’t Work. Earning It Does.

When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and competently. Yet, when the CSI survey came, she rated her overall experience three stars: “just okay.” Why not five stars: “excellent”? Well, because frankly, they didn’t earn it. This was the result of a couple very significant––and avoidable––hassles. For one,…See More
May 16
Stephen Coambes's blog post was featured

Tires Are Revenue Drivers: Here’s How To Get Your Share

Sales profit margins are getting smaller, and dealerships are looking to service as the profit-making aspect of their business. And there’s one area of service that’s particularly overlooked, especially for how much revenue it can generate: tires. The good news is that your…See More
May 12
Stephen Coambes posted a blog post

Tires Are Revenue Drivers: Here’s How To Get Your Share

Sales profit margins are getting smaller, and dealerships are looking to service as the profit-making aspect of their business. And there’s one area of service that’s particularly overlooked, especially for how much revenue it can generate: tires. The good news is that your…See More
May 8
Stephen Coambes's video was featured

When Does CSI Start?

Director of Professional Services Stephen Coambes explains when CSI/SSI starts in the customer experience in this video blog.
Dec 22, 2017
Stephen Coambes posted a video

When Does CSI Start?

Director of Professional Services Stephen Coambes explains when CSI/SSI starts in the customer experience in this video blog.
Dec 19, 2017
Ralph Paglia commented on Stephen Coambes's video
Thumbnail

The Real Reason Tools Fail

"This is the truth... The reality that too many people choose to ignore."
Dec 5, 2017
Stephen Coambes's video was featured

The Real Reason Tools Fail

AutoLoop Director of Professional Services Stephen Coambes shares why tools fail in dealerships in this video blog.
Dec 5, 2017
Stephen Coambes posted a video

The Real Reason Tools Fail

AutoLoop Director of Professional Services Stephen Coambes shares why tools fail in dealerships in this video blog.
Dec 5, 2017
Stephen Coambes posted a video

Following the Basics in the Service Drive

Director of Professional Services Stephen Coambes shares how following the basics in the service drive will lead to a better customer experience.
Nov 20, 2017

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
AutoLoop
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Manager, Dealership Sales Professional, Fixed Operations Professional, Dealership Solution Provider, Consultant
Your Business Phone Number (country code - number)
4176610399
YOUR Business Website URL (ie: www.KenGrodyFord.com)
http://www.autoloop.com
Your Mobile Phone, Direct Business Line or Alternate Number
4176610399
ADM is a Professional Network, describe: "Why should anyone do business with you?"
I have over 25 years in the automotive industry. Both at the dealership level and a software and process trainer. I have worked in both fixed and variable in multiple areas.
"What will YOU contribute to the ADM Community?"
Processes and procedures to maximize and improve the customer experience.

Stephen Coambes's Videos

  • Add Videos
  • View All

Stephen Coambes's ADM Blog

The Surprising Effect Charity Work Has on Your Bottom Line

Posted on August 15, 2019 at 7:11am 0 Comments

Community involvement has always shown a strong correlation with successful businesses. A study published in Strategic Management Journal found that philanthropy was associated with increased sales growth. A 2018 report by Nielsen Global…

Continue

Reducing Service Lane No-Shows

Posted on August 8, 2019 at 7:09am 0 Comments

While it’s nice to have room in your shop’s schedule to handle walk-ins and other unexpected work, a service lane no-show isn’t the ideal way to get that extra time. Rather, no-shows throw everyone off and can take quite a toll on both your shop’s workflow and your bottom line.

Here are two holistic approaches to reducing no-shows…

Continue

The Rule of 3: Perfecting Sales-To-Service Handoff

Posted on June 20, 2019 at 7:14am 0 Comments

If your dealership is like most, the sales and service side of the house feel like two disconnected islands most of the time. The teams rarely come together unless handling reconditioning or aftermarket accessory installation. But…

Continue

Finding – And Keeping – Better Techs

Posted on June 13, 2019 at 7:00am 0 Comments

With the auto industry facing a shortage of technicians, it’s important to do what we can to attract young technicians and keep them.

After all, when the front end of the business slows down, it’s the back end that can keep your store afloat and profitable. But there are two main problems…

Continue

Comment Wall

You need to be a member of Automotive Digital Marketing to add comments!

Join Automotive Digital Marketing

  • No comments yet!
 
 
 

Automotive Professional Network and Resource Exchange for Car Dealers, Managers, OEM and Marketing Practitioners seeking Best Practices.

ADM Sponsor

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge

Loading…

Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting, LLC Professional Services
Select the maximum monthly investment you plan to make
$USD
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Instagram

Top Automotive Marketing Forum Discussions

2. 5 Ideas for car dealers FB page

Posted by Kevin Lewis on August 6, 2019

Share the Best Content w/AutoMarketing Community

© 2019   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service