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Simon Smith
  • Austin, TX
  • United States
  • TrueCar
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Do vendors appreciate your business?

Started this ADM discussion. Last reply by Jake Wirth Sep 14, 2012. 3 Replies

I wanted to share a story with you all that happened recently. So many times when working in an industry, we forget to look at the best practices of other industries and how we can apply them to our…Continue

Tags: Customer, Service, Automotive, Dealers, Principles

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Latest ADM Activity - Click "More" at bottom!

Simon Smith commented on Erika Kay Simms's blog post Our Friends at Amaral Puts Reviews to Work
"Erika great post and Neil runs a great all around operation at his store."
Apr 4
Simon Smith joined Ralph Paglia's group
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Toyota

This ADM Group serves Toyota Dealers, Toyota Motos Sales associates, Toyota Region and Distributor associates and Toyota Customers and fans... See More
Sep 26, 2012
Jake Wirth replied to Simon Smith's discussion Do vendors appreciate your business?
"Good article Simon. Having worked the dealership and vendor side as well this topic hits close to home.At the CRM company which I currently serve dealerships we call every new salesperson or manager to get them set up in the system, offer initial…"
Sep 14, 2012
Simon Smith replied to Simon Smith's discussion Do vendors appreciate your business?
"Connie-couldn't agree more! Thx for taking the time to comment and now vendors need to be looking "Beyond" the sale and supporting their Customer base!"
Sep 12, 2012
Connie Keane replied to Simon Smith's discussion Do vendors appreciate your business?
"Gives meaningful expression to the name "& Beyond".  Interesting you make reference to BB&B. I, too, have noticed a new change on the floor of the store. Employees seem to have a new level of friendly training."
Sep 12, 2012
Simon Smith shared their discussion on Twitter
Sep 12, 2012
Simon Smith updated their profile
Jul 24, 2012
Simon Smith posted a discussion

Do vendors appreciate your business?

I wanted to share a story with you all that happened recently. So many times when working in an industry, we forget to look at the best practices of other industries and how we can apply them to our chosen professions. My wife recently got hooked on blenders and purchased one that, after six months, did not perform to her satisfaction. I was promptly informed that we needed to upgrade. I did not fully understand why we needed to do this and the product she selected was, naturally, considerably…See More
May 3, 2012
Simon Smith is now a member of Automotive Digital Marketing ProCom
Mar 7, 2012

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
TrueCar
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
800-200-2000
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://TrueCar.com
YOUR Email address for business contacts
TrueCar.com
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
Over the last 12 years I have had the opportunity to be apart of companies with a simple goal, support and help simplify how consumers shop on-line. In each of these companies I have exceeded expectations significantly, built exceptionally robust teams dedicated to delivering high levels of customer/user satisfaction. This success has been achieved by developing strong partnerships both with suppliers and understanding how consumers prefer to shop on-line.
What will YOU contribute to the ADM Community?
I believe in helping find and growing "Material Impact Associates" as they are the true vision fulfillers of our generation. They not only in make companies and businesses successful but they ensure consumers expectations are exceeded no matter what the industry.

I enjoy building teams and growing people's careers with an eye to delivering the best in class customer service!
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.delgrandedealergroup.com
INTERNET LEAD Suppliers You Have Experience Using
AutoUSA, Jumpstart, CarsDirect.com
DEALER MANAGEMENT SYSTEM (DMS) You use
ADP

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